Aborn Lock Company

This place sucks.
I had some work being done on an apt of mine. I needed a copy to give to the workers.
I popped in, younger woman greets me. I show her the key and ask if she can make a copy of the key, she would need to use a KW10 blank. She says no problem. She makes it and I pay her.
I go and give it to my crew. They try it and it doesn’t work. I give them the original and head back to this place to let them know the key didn’t work.
I get there, there now is a guy with Mike on his shirt. I think the name is there so that he knows what his name is. He seems a bit off. I tell him the key doesn’t work as it looks like it was made with a different type of blank (not KW10) as its a bit too short. He asks the young woman about it. She says there is nothing wrong with the key. I politely tell her no, the key should have been a KW10 and show her another SIMILAR key, not the original. She says that was not the key I brought in to get copy. I said I agree, its similar, you can see that its slightly longer. She again says its not the original. Again I say I understand that but this key is a KW10. The length of the keys should be the same, disregarding the teeth as I understand that its not the key I asked her to copy. I ask her would she like for me to go get the original. She doesn’t answer as she inspects the key. At this point, the odd ball guy decides to be a tough guy and starts with a ‘SIR DO WE HAVE A PROBLEM’, I ignore him as the woman starts to talk. Again, odd ball starts with ‘SIR DO WE HAVE A PROBLEM’. I said no, I asked if you want me to bring in the original, neither of you answer. If that’s what you want I’ll go get it. The woman agrees as oddball stands off to the side of her.
I go get the original from the crew, and bring it back. At this point the woman agrees that the copy was not exact as it was NOT a KW10 and they don’t do KW10s or able to do it at the time. I asked but that’s the first thing I asked you. She said she heard me, but disregarded what I asked because people come in thinking they know what they want. She then proceeds to refund me money (it was nominal, around 2.50). Again oddball is standing to her side, but this time not saying anything. (I’m not sure if he is a relative, ie; grandfather, father, brother).
I go up the street to Centre street Ace (i think) across from the post office. Guy grabs the key says oh KW10, no problem and makes the key. I go back to the apt, try it and it works.
What I don’t get is how a ‘locksmith’ only place, can’t figure out the key type, but a hardware store that doesn’t solely work on keys figures it out instantly. Nor how I told the woman what I wanted and she disregarded «what I think I wanted». This whole waste of time could have been avoided if she said we don’t make KW10s or have it in stock right at the beginning. Plus oddball (Mike) deciding he was going to be toughguy over $ 2.50

Aborn lock service is supposed to be open until 5pm on Saturdays. I arrived at 3:45 to get a key copied. No answer. I called the listed number. I was told they would be paged. I waited half an hour waiting. Then I called back and was told they were closed even though they are listed as open on Saturdays from 9 to 5.

My review is just from my experience. So take that for what its worth.
I needed to get a lock rekeyed, so I’m local and I’ve seen this place behind my gym at the brewery.
I shoot over. The door is locked. Not a big deal, I can see that being in kind of an isolated section of the complex you need safety. I look at the door to see if there’s a buzzer or something. I see Aborn Lock Company & Mike’s Laundry. So I think to myself «oh they must also do laundry in this complex. Guy buzzed me in. He’s behind some plexi glass. He opens it to talk to me. This is where I struggle adding this to my review or not. I’m not trying to make fun of anyone’s appearance, I just have to add it to my experience. This guy has a VERY wired open eyes look. He’s a little jittery. Hey everyone is made differently, maybe that’s just the way he is. I ask if they also do laundry there. He responds, «no laundry here. Why do you think there’s laundry here? There’s never been laundry here» really quickly. Like a nervous quickly. So I tell him about the sign up front. He says he doesn’t know what I’m talking about. I blow it off as maybe I miss understood the sign up front. Maybe it meant his keys or something since the sign was above a mailbox.
I ask about getting my lock rekeyed. He looks at it and then asks if I could leave all my keys there. Uh, no. I can’t. He then says he can’t do it cuz he’s got more important things to do.
He wasn’t rude or condescending. The whole experience I just found odd. Maybe I just caught him in the middle of something or he was rushed.

My experience was less than optimum with these folks. I had them replace a dead-​bolt lock on an outer door 12 ½ months ago. When we weren’t able to get in or out (!) the door recently (and had to leave it open!), I called these folks. First, they said they couldn’t look up my record so I had to find the receipt. When I called with the date of the credit card charge, they still weren’t very nice and refused to even come look at the lock without charge. His words were, «It can’t be a defective lock because it would broken sooner.» Finally, my husband took the lock apart. Not only was there a broken part inside, but it turns out the lock wasn’t even suited to being on an outer door! The screws were so short and improperly placed that a child couldn’t have gotten the lock out, much less a professional! Buyer beware!

Mike from Aborn came out and fixed a very difficult situation with our garage door. We had stored our bikes in the garage and the door had been ‘jimmied’ open by thieves and they stole the bikes. Mike came out and really went above and beyond to correct the old lock mechanism. I was very impressed by Mike and Aborn’s response — very professional and very thorough. I would highly recommend Aborn and will use them again for other locksmith projects.

I had a broken mailbox lock, so asked a friend for a recommendation and she recommend Aborn. I am very happy she did! It took them a couple days to be able to come out, but I was able to make an appointment. They even told me what the price of all of their services would be (labor and anticipated costs), and their over the phone estimate was spot on! The locksmith even apologized for being 5 minutes late to the appointment. He was able to replace the lock very quickly and painlessly. I would highly recommend Aborn!

I was really impressed with Aborn Lock Company. The locksmith, Mike, was very professional. He called me to let me know he was running late, and when he arrived he was very pleasant but focused on the job at hand.
I had a loose lock, and he dismantled the entire lock, installed a new piece, and made sure it was secure (by adding a plate that would prevent tampering from the outside). It all took about an hour, and my lock is as good as new!