Tim Ferguson Plumbing Heating & Air Co., Inc.

I called for a tech to come out. Fee is $ 129. He told me that he will tell me what’s wrong with the unit as he goes along his job and its up to me to fix it or not. Sounds good. Great guy. I opted for their tune up and maintenance plan. $ 230ish then every 3 months they would do the same to keep the unit cleaned and conditioned. Sounds good. I was charged for 2 different things. Initial diagnose ($ 129) and tune up/​maintenance plan ($ 230ish).
After the tech left, I assumed my unit would be better but it was still in poor condition and temperature would not go below 76. Now, I know that any work done to repair the unit will be a third charge and has nothing to do with the tune up. But what they wanted to charge me was another $ 89 for the same tech to come out the next morning to diagnose the same unit at the same location! What type of business does that? I spoke with a lady over the phone who was in charge and she insisted that its their policy because I called for a «tune up» and not repair. Well yes ma’am! I did ! But I was also charged for the initial diagnose so why should I be charged again? If the tech finds out the fan is busted and charged me for a new one that’s fine! But another diagnose charge on top of the previous diagnose charge for the same unit is absurd. Horrible experience.
I rather pay another company an extra «diagnose» fee than deal with this money hungry company. «We have an A rating with the BBB» I was told. I’m sure they do but after speaking with many clients (I own 2 nail salons) most knew of Ferguson and their «policy».
Do yourself a favor and shop elsewhere.

Justin and Richard were great! They installed our new HVAC system in the rain. It works great and we have them and their prompt, professional service to thank. You guys are AWESOME!!!

We used this service for the second time, today. The staff is always professional and friendly, and the job is done right. The prices are competitive, and they have seemed fair and honest in my opinion. I hope not to need plumbing services again but if I do, then I will probably call them again. I would recommend them to friends and family.