Citibank

This is a very busy branch.
But Costormer service is way way behind here.
Far to few staff incl tellers Costormer service desk to acomendating the demand from Citi Banks customers in this location.
Be prepared to wait and wait and then wait some more before you choose to bank at this location.
TD Bank is a million times better when it comes to customer service related treatments.

Short staffed.
Long lines… out the door.
Messy.
Disorganized.
Too small for the amount of consumer traffic.
Makes you want to bank somewhere else.

This bank has super ridiculous long lines. I get it’s in a well populated area but come on now!

This particular citi bank branch is always crowded and easy 15 minute line if you want to see the trailer. This branch definetely could use better system on handeling customers. They must come-​up with a system that expedites the transections. My stars are for the citi bank itself and not for the branch.

After a late start of lazily sleeping in on my floating holiday of President’s Day 2010, I needed to pick-​up some green 100% cotton papers plastered with dearly departed U.S. presidents before meeting two very good friends who are also fellow Unilocalers (Kiddeft K. and Marlene Q.). This Citibank location is a long haul twenty minute walk from 74^th Street Roosevelt Avenue station, which the 82^nd Street #7 train is closer but inaccessible from Southeast of Queens as there is no means of direct conveyance.
The ATM area contains nine fully functional machines which out of these nine only one is handicap accessible. On the nation’s holiday of President’s Day, as it were no surprise to me given the global state of the ailing economy, all nine ATM machines were in usage including the handicap. The ATM area is relatively small yet messy cover with deposit slips, ATM receipt record, deposit envelopes creating a collage on the floor. There are insufficent garbage containers to meet the demand of heavy traffic.