H&R Block

I ended up paying $ 223.25 for pretty much nothing that I couldn’t of done myself on Turbo Tax for $ 25.00. Technically, it’s my fault for not confirming charges prior to initiating the service, but I still feel robbed. If I want to save money in the future, I’m just going to stick with Turbo Tax.

Dawn was outstanding, provided such clarity with what was a messy tax return, absolutely thrilled with her attitude experience and professionalism.
Dawn gets 5 stars, H&R Block gets minus 1 as after dawn moved back to her regular office our file was transferred to Bellevue where they promptly lost it, losing all of Dawns work, and providing one of the most incompetent and hard to deal with accountants I’ve ever met who had no interest in apologizing it remedying. Don’t see anyone but Dawn and make sure you have her see it to the end!

This is my first time working with H&R, right from scheduling to the submission everything went very clear. The representatives were very professional on call support. I went up there and I see the front desk person who was very pro active did well. The tax specialist Cheronne Shafir was excellent, very calm women. She was very patient and explained me in detail about everything that she was doing. I had some issues with the insurance and W2 from one of the company. She had a double check with her senior and got the things to a proper way. She gave me couple of advises and suggestions which I think are important and to be noticed next time. Overall it was a good experience. Thanks for your help guys !!!

Based on another review, I scheduled an appointment to see Dawn B. I am so thankful that I did! I feel sorry for the other reviewer who got stuck with an unpleasant/​rude tax specialist because Dawn was AWESOME!
I effed up my taxes pretty bad the last 2 years, so decided I better get it straight this year. Dawn helped with my 2013 return, gave me pointers on how to make things better in the future AND helped me amend my return from 2012. When I say «helped me» I mean Dawn’s a dang genius and did it for me. And she helped me figure out a bunch of stuff on the IRS website, made sure I had the right phone numbers I needed to deal with them, and helped us figure out a decent plan for paying off all of our tax debt.
Dawn was so friendly, never made me feel like a moron (because believe me, I sure made myself feel that way…*derp*), and did basically EVERYTHING within her power to help us. She is a Tax Specialist sent straight from heaven. I hope she’s still around next year! I would even make the drive to Tacoma if necessary!

We came here to do our taxes and had Dawn for our agent. She is normally from the Tacoma location but thank goodness she is in Issaquah during tax season! She is fantastic!
Not only is she super cheerful and friendly, she took the time to explain everything to us and showed us how to set up our taxes next year to our liking and get more deductions. For this year, she asked for several things we didn’t have on hand but scheduled us for another appointment later that day so we could go home and grab the documents.
Great service and everyone was super friendly. We will definitely be back to see Dawn next year!

Went for second look, Tax specialist was very unpleasant, rude and didn’t know a much. After $ 29.99, no new/​different information than what is available online.
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