Frame Central

Frame Central donated a custom matted and framed item to our school’s fundraiser auction. I had numerous interactions with Phil throughout the process and every time he was professional, helpful, and patient. Phil went above and beyond not only with his time, friendliness and professionalism but I was most impressed by his humble generosity. Frame Central will be our go to place for any kind of framing from now on.

Helpful, friendly and professional service in a convenient location. Got a call when my order came in and was pleased with the resulting product. Definitely going back and recommend it highly.

My aunt gave me a poser sized, wine-​centric map of Washington state. I wanted to hang it but it was not framed. I’ve been getting these coupons for 35% off Frame Central, and since I’ve never had anything framed before I thought I’d give them a shot. I took in my poster, which ended up measuring 24.5×35.5, which is an odd size and required a custom frame. After testing several options on the corners of my poster, I selected a solid wood frame, which was painted a blueish color, but had natural wood highlights under the scraped blue paint. I elected for traditional glass instead of acrylic or anti-​glare. The price with tax and 35% off was $ 319. I don’t know if this is a high price or not, but I am satisfied with the custom frame job which was completed in four days time. I would recommend Frame Central and I plan to take more items that require custom framing to Frame Central.

There was nothing Fast, Fun, or Affordable about my experience with Frame Central! We recently visited the Denver Art Museum while exploring the American Indian Art Exhibit we noticed many woven tapestries similar to the Navajo heirloom that is from my husband’s side of the family. When we got home we had it appraised and realized yes, this piece needed to be preserved. I thumbed through our Val-​Pak and noticed a coupon for Frame Central (first mistake). What a perfect time to bring in this woven piece to be archivally framed as a five year anniversary gift to my husband (second mistake).
I showed Phil, Manager, Master Designer and Artisan Custom Picture Framer (according to his business card) a picture of a tapestry on my phone and how I would like it resemble the photo, mind you the tapestry was framed with glass. He talked about stitching the piece to cloth rather than gluing as that may compromise the integrity of this archival piece, so I was on board. He then said the stitching may not be perfect and may not line up perfectly which made me feel a little uneasy, but we went ahead and picked out a frame. I was a little gobsmacked by the cost, but anticipated it would be expensive, and it needed to be done as we intend to keep this Navajo heirloom in the family. He said due to the stitching it may take 3 weeks, fine!
When it was time to pick up the long anticipated piece, a week from our anniversary, I was filled with so much excitement! That excitement quickly dwindled upon the unveiling of the piece. The stitching was fine, I didn’t expect that to be spot on perfect, but I didn’t expect the technician to explain that he used some glue on the back especially after we discussed stitching as the solution to glue and then to complain about blisters he accrued due to the stitching, especially after paying close to $ 700.
What I really didn’t expect to see was that the piece was not framed, yes it was framed, but where was the glass? The picture that I referenced had glass, I reiterated that this piece needed to be archivally preserved and you can not have a piece like this exposed to dust or light! At this point I felt so defeated and Phil saying I assumed you wanted no glass was the icing on the cake. I thought to myself, why on earth would I come to a frame shop with a very, very, expensive piece and not have it framed without glass???
I should have listened to my mom, whom is a successful realtor in downtown Bellevue for 35 years and to her clients, take it to Museum Quality Framing in Bellevue!!! It’s in the title, Museum Quality, ugh! Oh, but Phil recognized the devastation in my face and said if I buy plexiglass (what) he would be happy to wave the remounting fee. Needless to say I will never ever, ever get something framed at Fame Central again, that is unless I want something half framed for a high price!