Quest Diagnostics

My 1^st time here. After checking in and sitting down, I was accosted by the TV speakers, broadcasting the worried tirades of CNN news anchors deliberating over the Tsarnaev court case in Boston. I opened the book I’d brought to read but as they continued to yell back at each other, I was unable to ignore their distraught voices and soon I felt myself becoming anxious.
I walked up to the window and explained to Trina that the noise from the TV was causing me to feel anxious, further explaining, «I’m here for hormone testing and I can feel my cortisol levels rising. Could you please change the channel or turn off the TV?»
Trina looked up with an annoyed look, «NO. It’s Quest rules. TV always stay on. We can’t touch the TV». I thought of waiting outside where it wouldn’t affect me, but turning around I could see it was still pouring rain out the door. «I really need you to do something about it, please. I am feeling more stressed by the moment».
Trina was really annoyed now and said «NO. It’s the RULES. Can’t change the channel or turn the TV off. That’s the rules».
The TV continued to broadcast the panicked news anchors as they outlined all the possible worst case outcomes of the trial. They were so stressed out themselves!
Before I went back to my seat, I calmly walked over to the TV set and unscrewed the cable connection. Instantly there was beautiful silence. Ahhhh. My nerves began to settle… but only momentarily, for next thing I heard was Trina yelling.
«DID YOU TOUCH THAT TV?! NO ONE TOUCHES THE TV. It’s the RULES!».
«God damn it», I thought. «Does this place know anything about taking care of patients?! I come in to test my cortisol and the waiting room feels like the green room of the Jerry Springer Show!»
I managed to stay cool and calmly explained, «YOU did not touch the TV. YOU haven’t broken any rules». She did not look pleased by my suggestion that her righteousness had not been corrupted.
She stormed out to the waiting area, walked over to the TV and began pushing buttons, trying to get it to come back; despite her efforts pushing buttons the signal only came on momentarily. I watched for a moment and when she began to get on top of a chair to keep pushing more buttons, I said, «Look, I’ll fix it back when I leave».
She gave me a look of contempt and went back into the office. A few minutes later I heard her loudly telling a co-​worker all about me.
By this point I felt as anxious as a turkey before Thanksgiving. And I’m going to get my hormones tested NOW?! Ohhh boy.
A few minutes later Trina walked back out and out the front door… then I heard my name being called. I followed David into the 1^st room on the left, and noticed that my blood pressure felt high. David stood with his back to me, plugging away on the computer. I said «David, can I talk with you?» «Sure» he said, without turning around. I explained that I was feeling stressed because of the incident that had happened moments before and I’m concerned that’s going to affect my tests.
He thought for a moment and then said, «let me see what tests you have». After reading them he said «yup, they are pretty much all hormone tests. Would you like to wait?» I asked him if Trina was coming back. He said no, she was gone for today. «GOOD! No more conflict» I thought. And so I agreed to wait and calm down in the waiting room.
As I walked out to the waiting room, several people looked up at me and by the varied expressions on their faces I surmised that they’d heard my entire exchange with David. So much for HIPAA! Probably a good idea for them to «close the door» when patients begin talking with them.
Other than this faux pas, David did a good job of taking care of me. At my request, he got me water to drink and told me he’d check on me later, which he did.
I interacted with two other staff members during my visit while I was there, both female but I don’t know their names. The first lady had the kind of peaceful countenance you’d expect upon receiving news that her car had been impounded, but the other lady was quite alive and cheerful, even looking me in the eyes and asking me if I’d been helped when she came back in from her own break and saw me still sitting in the waiting room.
Overall, I was very disappointed with this visit. I have certain expectations of medical staff to take care of their patients. Creating a calm, peaceful, and even warm environment would be a good place to start. It seemed that most of the staff was stressed themselves, which must make it difficult for them to offer genuine care to their patients, much less be patient with them (pun intended).
I appreciate David accommodating me and the one lady who was friendly to me.
Ohhh, and yes, on my way out I went over to the TV and screwed the cable back in.
I apologize if you had to wait in the room afterwards. I pray they put Forrest Gump on for you, instead of Constantly Negative News (CNN).

Arrived at the lab with a waiting room full of people and no receptionist. And a line of 12 people before me.
We will see how good they are. I am a hard stick
Have to say the lady that stuck me was good. Very friendly and did a good job with only 2 tries but also said that there would be a bruise

I called at 4:15 to ask if they were open until 5pm. They said yes, we’re open until 5pm. I then said, okay, I will be there at 4:45, will you still be taking patients? Yes, we will be open until 5pm. I showed up at 4:45, and the doors were locked and the place was empty and dark. I would give zero stars if I could.

Really enjoyed my visit! Tamiko was great! The office has been renovated since the last two reviews were written. Great customer service, clean and friendly visit. I will use this location again!

Easily one of the worst locations I’ve been to. It reminds me of the DMV in all the wrong ways. AVOID THIS PLACE! Just drive a little further to another location and you’ll be happy you did.

They should really allow zero stars on Unilocal because if they did, this place would get it!
What a S**Thole!
Located in a crummy strip mall at MacArthur and 183, this hole in the wall crap for a medical facility sits.
I had to get blood drawn before I started a specific medicine and since I work in Las Colinas, I figure it would be convenient to stop here on my ride home. It was convenient but convenience was not worth the trip.
I walked in only to be surrounded by guys with pants down to their knees having to do piss tests for a job. Fine… whatever!
The place was filthy! I assumed a medical place would be clean. It should be. But it wasn’t.
There were two women working here. Both had HUGE attitudes. The one helping me pulled me in the back to draw blood. I handed her my ID and insurance card and waited almost 20 mins while this woman tried to type my information in a short form on the computer. This was a 3 minute process but the woman just couldn’t figure it out.
So now it’s time to get my blood drawn. I ask «where are you taking blood from?» Fair question considering it was to test my liver. She stopped, looked at me, and went off on me. Her response «where do you usually get it drawn from?»…“have you not had blood drawn before?”…STAB! Let’s just say I was not about to argue back to a woman with a needle so I quietly let her be a bi**h and left.
DO NOT GO HERE! I am unsure if the other locations are better or not but DO NOT GO HERE!