Captain Limousines

I wish I had gone to Unilocal before I tried to work with this company. We’ve been planning a special night out for our daughters for over a year and I thought we were all set with a limo rental as well. Karen Wellington-​Little was communicating with me via email and a few phone calls. I thought everything was set when she ran my credit card but apparently she sent an email saying it didn’t go through. emails are not a trustworthy form of communication. I would have expected a follow up call two or three days later max after not responding. Which she says she did but the last phone call I had from her and message was from the initial reservation. Needless to say we are a week out from out big night and our reservation was canceled which I found out when I went to confirm time for pick up and location. So disappointing.

Do not use this limo company!!! Driver showed up late and I nearly missed my flight. The dispatchers are rude and the hold times are long. Town Car was old and dirty. The trunk would not shut and he kept slamming my luggage trying to get the latch to lock. Driver was sweaty and unprofessional. Driver also informed me that he could only drop at two locations at the DFW Terminal C and not the curbside checkin.
I hope this review saves others from the frustration I’m experiencing. I could’ve taken a cab, paid less money, arrived on time and had a better experience.

If there were zero stars, they would get it. My daughter rented a party bus for Prom. the bus broke down while they were at dinner and they waited for over an hour for a smaller limo to pick up part of the group. We ended up taking most of them ourselves. Then, after being assured they would be picked up from prom, they still did not have replacement transportation. All the kids ended up taking cabs. A complete disaster. Worst of all, the manager promised me full credit. Not only was I charged, but I just had to file a dispute with my credit card company because my credit has not been issues for over three weeks after the incident.
Do not do business with this company!!!

«Eek! Methinks not»…sums this experience with Captain Limousines up perfectly!
After a horrible experience with Captain Limousines (bait and switch, trashed vehicle, horrible service, unprofessional driver, vehicle not stocked with sodas as paid for, drivers side panel of vehicle missing, and a run around with their management that resulted in a dispute of charges and Better Busines Bureau involvement…) we can add HARASSMENT to the list. This company continues to send email blasts to my wife that has asked to be taken off their list. First, the entire experience was a WRECK and to continue to send emails to someone that has asked repeatedly to be taken off is just ridiculous and bad common sense in marketing efforts.
Here’s the last response from
sent to my wife today after asking once again to be removed from their eblasts. «We will do that. If u have this much problem, u can easy remove just clicking bottom of email, first time .» So typical. This coward has no signature line, no name, title… just hiding behind the admin email and shooting off emails rather than just removing her off the list and letting bygones be bygones.
If you want to be mistreated, lied to, aggravated, and harassed then do business with this company… Otherwise, find a reputable Limo company in DFW that respects their clients money, time, and wishes. Take a look at the BBB rating and the other «honest» reviews. The positive reviews appear to be affiliated with the business itself which is why they you paid ads to boost those reviews. It’s a scam. Where there’s smoke there’s fire! Don’t let this business take advantage of you. BTW — The pics are not representative of what they actually sent out to my wife’s work.

I tried to hire them for a bachelorette party! I called them for a quote because I have a weird request and the first lady said she wasn’t sure so she transferred me to someone else. Who then said that they would be totally accommodating and gave me a quote. Call back the next day to make the reservation and the chick who answers says no there’s no way someone said that! I asked to speak with a manager and of course it’s her! It’s pretty ridiculous that they can quote you one thing one day and the very next day they’re confused like it never happened and they can no longer accommodate your request! RIDICULOUS!!! Had to start my search all over again. Thanks for nothing! NEVER AGAIN!

This company is a complete scam! I ordered a 22 seat passenger white stretch Hummer for a company event and every single last detail about this went wrong because of Captains Limousines! I ordered a stretch Hummer named Ice. The pics online were fantastic. What We got was the opposite… it was Terrible! They sent a trashed 18 seater black stretch hummer with missing parts, broken speakers, not stocked as paid, and to top it all off a grouchy driver that smoked like a chimney… The speakers didn’t work in the vehicle, the side door didn’t work, the vehicle was filthy. 4 of our team members had to drive separately to the location because the vehicle was smaller than what I ordered they charged and I paid for. Deceptive business and mis-​advertisement! A piece of the drivers side fender was completely missing. No one wants to pull up in a stretch hummer with missing parts visible to the entire parking lot! I was absolutely ashamed of the entire experience as I was the one who booked what I thought would be a Class Act experience. It was a D Act at best! I have spoken with multiple people at their Irving office including Steve, Sabaf, Alexis, Crystal… They are all incompetent and let this issue roll from one day to the next. Steve finally promised to refund my company credit card after he researched the information I gave him. He admitted they had sent out a limo that I didn’t reserve. No refund ever went through the bank. I called multiple times for an explanation and to get details on the refund promised. The entire office team does nothing but push you off another or make continuous excuses about their own incompetence. It has been over two weeks now. Now the «Manager» Steve of the Dallas division dodges my calls and doesn’t return them pawning it off on his sheepish office staff that can’t solve a problem or get ahold of someone/​anyone that can. No one takes this issue seriously. They are all helpless without direction or a shred of professionalism. The charge refund reference # I was given as a refund tracker is not a reference number that the bank recognizes. I am reporting this bad business practice and complete mis-​advertisement to the BBB, Google, social medians and all other outlets so that no other Dallas Ft. Worth businesses are taken advantage of! Captains Limousines is a terrible scam and fly by night shady dealing business that embarrassed me at my work! To add salt to injury… I ordered $ 24.00 worth of waters, sodas, and juices… No surprise that they were NOT on the stretch Hummer. Not a drop. Again the driver complained that his company is at fault and full of shady practices… As he took a drag off a cigarette in front of his clients. Complete disaster and terrible DFW business !!! Beware and be warned. You will not get what you order and you will have to deal with a lot of unprofessional staff that can’t do a thing to help the situation. Period.

Absolutely terrible service. They were 30 mind late picking us up to take us to the airport and never showed up upon our arrival. The woman that answers the phone laughed and acted like she didn’t care whatsoever that we did not have a ride home from DFW airport. HORRIBLE SERVICE AND EVEN WORSE ATTITUDE!

Completely upset about the service that we received from this company. I honestly wish I would have had a chance to see the reviews that are hidden b/​c those would have been much more helpful. We hired the driver to get my husband to the airport. The driver arrived 40 minutes late-​causing us to hit rush hour traffic. We had factored that in to our time estimate in when we asked for him to be picked up. He had called & said he was running a little late-​so our expectation was 10 – 15 minutes, NOT 40 minutes. As a result we missed his flight. It cost us an additional $ 75 for a flight transfer fee. I called & left a message for the manager-​who NEVER returned my call. I finally got a hold of the person who takes reservations, and this is what I was told (oh & BTW the manager never called me back, even after a message was left with the reservation person). The company says they cannot be responsible for traffic or weather, fair enough-​they can however be responsible for arriving on time (factoring in enough time to show up at the right time IS their job). Shoot-​I PAID EXTRA for the company to show up early! They refuse any refund or compensation, or even credit to our account. I didn’t even get an apology from them-​let alone any type of compensation. They continued to tell me it was not their fault and that I should have canceled right then. Ya at the point where they have you between a rock & a hard place. If the driver had called & told us he was going to be close to an hour late, we could have driven ourselves to the airport & he would have made his flight. This company DOES NOT understand good will or customer service.

I rented a 20 passenger Hummer Limo for my daughter’s Sweet 16 birthday party. Cool vehicle, but on the way to the party location the WHEEL FELL OFF (axle broke). They were fully booked for the evening and had great difficulty getting a replacement vehicle an hour and a half later… a 10 passenger stretch limo. We had 15 girls. They said it was the best they could do. Um… what? My husband had to make an extra trip to get the rest of the girls there AND back! Ridiculous. TWO hours late for the party (driver even got lost getting there — really?)! THEN, when it came time to re-​negotiate the bill, they were unwilling to meet me at a price I thought was fair. Then, they stopped communicating with me. Other than to blame ME for not terminating the service that evening (or having them bring us right home). So, now the charge has been disputed and maybe now they’ll talk to me. DO NOT USE THIS COMPANY!!!
Really, they probably should have refunded the money completely as a show of good will, but I’m a nice person and am still willing to pay for services I received, even though they were extremely sub par at best. One shining spot, our driver was great… although he said after this incident he might not be working for them anymore.

Hired these guys for a bachelor’s party — bad idea. The driver got lost, and at the end of the night wouldn’t take us back to our hotel despite our instructions (was attempting to stretch the time to another hour mark, is the theory).
Then, when the groom-​to-​be was the only person who still needed to be dropped off, the driver took him — against his will — to do personal business in the middle of the night in various parts of town.
After the fact, the company attempted to charge me a $ 250 cleaning fee, claiming we smoked in the limo (we did not), and wouldn’t return multiple phone calls about it. I had to dispute their charges with my bank to get the money back.
Don’t do business with these people.
BTW, if you think I’m alone on this, check out the filtered reviews for this place. Some real horror stories.

I recently moved to Plano, and a good friend of mine told me to try Captain Limousines for my next airport transfer. Usually we take a car or have somebody drive us, but we were were 5 flying for over two weeks and our best guess was getting somebody to drive us there.
Our trip to the airport was perfect, they arrived in a Lincoln Navigator to pick us up, loaded the luggage and we were off, the driver arrived on time, and dropped us right outside of our check-​in area.
The problem was on our way back, we were flying from Alaska, over 12 hours flight with two stops, the last being in Seattle, the flight was supposed to arrive to DFW around midnight and they told me while booking that they would charge me a «off hours» extra charge, which I totally agreed. Unfortunately, our flight was delayed because the pilot was sick and they had no replacement, so we ended up with a 5 hours delay. During this time, we tried to see if they could get us on another flight, but unfortunately everything was full and we had to stay. Since I already gave my flight information to Captain Limousines, I expected they would see the flight was delayed and pick me up when we arrived, as any other airport transfer I’ve used (even rental car services)
Unfortunately, one hour after departure, they called me to ask if my flight was delayed, and to let me know that they were unable to pick me up (the flight was already marked as delayed for over 6 hours when they called me), leaving me without transportation one hour before my flight that arrived 4a.m. to DFW. Since I was not in the mood in the moment, I decided to fix my problem and talk with customer service later, as the person who called me said I was not entitled even to a refund.
After getting finally home, I waited until Monday to call, I was greeted on the phone and that they understood my frustration and that the Sales Manager would like to hear me, but that he was on a meeting, so if I could live him a voice message he would call me back, which I did and which he did call me back; but that’s when the worse started.
I got a phone from Jake, in a terrible attitude, implying I was dumb for not calling and letting them know my plane was delayed (then why did they ask for my flight information?) and that it was common sense to call them as it’s not their job to keep a track of my flight (I still don’t understand why I paid for a service then) and in a terrible attitude told me that the best he could do is give me a credit for use within a year for the amount of that transfer, and that in no way they could issue me a refund. After detecting he was really upset I decided to hang up and call again to ask for their customer service line, which the girl that picked up did; since then I’ve called like 10 times, leaving voicemail as they never answer and have yet to hear from them (it’s been 3 days) telling me their customer service is non existent.
After all this, I’m pretty left down, I might use them again just for using my credit with them for another house-​airport transfer, but for sure I will never use (nor recommend them) for an airport-​house transfer as if your flight gets delayed they might not be waiting for you.
My fear is what would happen if my flight was delayed on route, or if it was an international flight and didn’t have my phone to receive their message telling me they would pick us up? That’s terrible service as in no place of their webpage or any paper they sent me says that they would cancel the transfer is my flight was delayed.
Even worse is that they won’t issue a refund, I understand that if I cancel their service they are entitled to not refund my money and issue me a credit with them, but since they were the ones that didn’t pick me up, they should return my money.
So beware of this company, as they don’t do serious business and if you run into any problem they will not help you solve it.