US Post Office

The drive up drop off boxes are gone! I now have to pack the whole family in the building just to drop of mail.

Horrible. Horrible. Horrible. Waiting for long time no one cared about what I was there after 55 min supervisor came and said sorry nobody told you that your package sent back. That’s all

Never answer the phone and always under staffed. Be prepared to wait in line and get rude service.

This place is as good as any for your post office errands. Plenty of parking. Can use the machine if there is a line for many mailing tasks.

This post office is ALWAYS packed especially around the hours of 12 – 3 and the customer service is so rude compared to other post offices. I once forgot to bring tape to seal my package and they made me buy my own tape! Most other places will just seal it up for you free of charge.

I have been going to this post office for over 15 years in work related matter and have been sending same express mail packages to the same locations for over 15 years, too. Therefore, I have the postal service account. I familiar with the workers and they know me, too. However, I’m continuously encountering service problems from them. Here was the today conversation I had with the front desk clerk, Trinh.
T: You have a postal account right?
Me: Yes, the account number is on the label.
Me: Could you please save a little space for me on the bottom when you place the label? so that I could put the extra address label below it?
T: You can do it right now!
Me: Can I wait for you to finish everything when you have inserted the label into the label holder then sticked onto the Express flat envelope so that it would easier for you to work without my label in your way.
T: OK
… after 6 minutes of her keying in all the shipping info into system. I heard she made a frustration noise.
T: I have to re-​do everything again because you have a postal account!
Me: …
((p.s. Above conversation has been repeated for over 15 years))
She then restarted everything over again and with upset tone of voice asking me,
T: Is your account State or Federal?
Me: What? I have same postal service account over 15 years, you now ask me this question? I do not know because I do not work here.
T: We just installed a new system yesterday and there’re a lot of information that I don’t know.
Me: …
She stared at the screen then made another unpleasant sound and said: I need go to the back and ask someone else.
Then I saw another lady, who I know is experienced, I said: Why don’t you ask the lady behind you?
That lady came to assist her and told her that: You Are In Wrong Screen!
In less than a minutes, she finished everything and with unfriendly tone of voice said: OK! You’re done. (without placing the label onto the flat envelope, which I was still waiting for her to do)
Finally, I saw her not making any moves, I said: I am waiting for you to place the label so that I can put the address label on the bottom.
She got upset and roughly placed the label into the plastic label holder and stick it onto the flat envelope. Yep, she left me no space to put my addition label. What a professional gesture.
For past 15 years, I have been making numerous complains to their supervisor and realized that they are NOT going to improve their service issue at all because THEY DO NOT CARE. They’re Federal employees and they have union behind them. Yap, I’m paying a lot of taxes to receive this kind of service in return.
15 years, it has been same people, same nasty attitude, and same unprofessional services. There’re only 2 out of 6 front desk clerks know about their job and work well. If I get lucky and being served by those 2 people, I will be out of there in 2 minutes. Otherwise, like today, I would be either asked similar stupid questions, saw them keep making same mistakes, and being treated by their nasty manners.

I have been waiting for the supervisor for 20 minutes now. No one seems to know anything. There have been two days now where no mail is picked up or delivered to our office. We process medical claims. There is NO WAY that we aren’t receiving any mail. And even if that were the case, why is no one picking up the mail?!? This postal office is horrible. They make promises that they. Ant keep. They can’t even do what they’re contracted to do. If I could give less than one star I would.

Called many times different days/​times to make an appointment for passport. Nobody ever picks up the phone. No voice mail either. Just rings and rings.
That is the phone number listed on USPS web site.

The post office is always painful to try to fit into my schedule. I try to avoid it as much as possible since it’s never easy to get in and out. The good news is that location has a self service machine that you can use to mail packages. The machine is not that quick to use since it asks a million questions and uses a lot of post office lingo. But it’s doable.
Word of advice: bring your own tape. They charge you for a whole roll of you just need a piece ($ 3.49).

Unbiased tip: Parcel associates FAIL to address boxing, shipping, and even taping procedures for medium or whatever sized packages.
They just wasted 20 minutes of my time for running around back and forth in between waiting lines and attending to persuade me to purchase their over-​prices package tape.
And this is why Post Offices will ALWAYS emboss a horrible reputation — they FAIL to execute attention to customers.

Worst post office in the area, Chinese lady is rude and unhelpful, just bosses you around, employees hanging in the back instead of helping customers, shame.

Most annoyed, lazy workers on the earth are collected at this location. Except One lady (I believe her name was Olga).
The drop off box is always stuck due to being overloaded with packages and the employee seeing that doesn’t take an action unless you start hitting trying to open the metal drop off box, the only reason they get out because you make too much sound and it bothers person who is sitting and chilling on their chair behind the wall.
If you are bringing in prepaid postage and just need someone to scan your express mail no one will give you their time pretending they are so busy counting stamps or whatever they do to look busy.
Anyway, they only reason I come here is because it is the super convenient location, right next to my work. Otherwise I’d prefer to drive an extra mile and go to the office on League Ave.
generally speaking USPS sucks!!!

This post office is usually really crowded.
I came here one day in January, when I thought it would be calmer since the holidays were over. Nah. Still PACKED. So packed in fact, the line was back at the door.
I had a good time watching a few people at the self service machine there by the door. One man in line was helping everyone, it was pretty funny. The door to put your packages in after using the machine was stuck, broken, or just too full… so there was a bin inside by the counters. No note though, so that was interesting watching people try to figure it out.
Anyway, the line was so long, and a woman two people behind me said she only needed one stamp. I was like you are not waiting in this line for one stamp, and I gave her one. Lucky her, I waited in line for 30 minutes. It was my random act of kindness for January, Haha. She was so thankful. There was a nice woman in line behind me, so chatting with her made that half hour go by fast.
I was next in line, and of course, the one free employee went to lunch. The other two employees were helping customers with extensive issues… so it was a really long process. When it was my turn, the woman apologized for the wait, and I told her no problem, I had packed my patience that day. She thought that was hysterical, which was awesome. Theres no reason to get upset… they are working as hard as they can, and its the post office. Theres always a wait. When I left, the line was way longer.
Pack your patience, and relax… or try to figure out the self help machines. Either way, this place is always crowded and its not the employees fault, so be nice to them!

Don’t do business with them.
I need to pick over 20 boxes at that location twice.
The Lady look at the shipping note:” We were at your front door, but you weren’t there“
Me:” I’m home the entire week, you guys have never been there. Besides, let’s say, if I am not at home, you should put a note on the front door, instead of leaving a note in my post”.
The lady:” What do you want us to do? Drop all the boxes at your front door?“
Me:” Yes, isn’t this your job?“
The lady looked into their little pick up notes and being quiet for a few second, but still no apology.
Then she said:” We can set another date to deliver those boxes”.
Me:” If you can deliver the boxes again? why would you put a pick up in store note? so we can drive down, just to tell you to deliver it again?“
Me:” Let’s make it clear for the next time, we have to call you to deliver my boxes, without knowing when will they be arrived, if we don’t call, then you guys don’t deliver as well?
The lady:” Yes, you have to call to set a deliver date“
Not even one sorry for the entire «I’m too lazy to work» attitude.
The staff at this facility is only nice to you when you purchase something in their store, if you bought stamps everything online, but need go down to get airmail stickers (not available online), You should see their faces. They’ll give you 2 stickers, when you ask for more, they’ll tell you they have limitation and all the BS that they can think of.
If you had the time to go to the office to buy stamps and get the air mail stickers, They will makes you think that you top customer. There is no limitation to anything anymore.
I wrote an email to their headquarter to complain about the boxes, but no answer.
I guess they really don’t care that much.
Will not use them to do any business.

Completely incompetent here! Came to pick up a package and they couldn’t find it! She gave me the phone number of the post office of the one I’m currently standing in for help and ask where my package is. She said I could use my tracking number and use the machine behind me to see if it can find anything because she doesn’t know where it is but IT SHOULD BE THERE.
I’m not understanding why I have to call or use a machine when I am standing in the post office being Assisted by a live person? She offered to try one more time thankfully.
She asked someone else to help her this time and I couldn’t have been happier to get a second set of eyes. I don’t know about you but I don’t have all day to stand here and can hardly making it during work hours since I too have to work the same hours. This person came and asked if I had the tracking number? Of course I did! Why didn’t they ask me that to begin with?! Apparently all this time the last lady was using a confirmation number from my redelivery instead of the tracking number to find my package. NO WONDER!
Hallelujah they found it! My lady asked «Where did you find it?!» the other responded. «On the shelf. Where it’s suppose to be.»
Moral of the story if they can’t find it ask them to ask someone else find it for you right then and there so you don’t waste your time going back ever again.

Irvine’s Sand Canyon United States Post Office location gets your Passport headaches out of the way with great efficiency.
I need to get my Passport documents together and the US Department of State’s site pointed me to this location to obtain an appointment. I called and was able to secure an appointment within 3 business days. Better still, the whole process took less than 15 minutes including the picture and payment via Money Order (that they will happily process for you at a nominal charge). All in, the Passport set me back roughly $ 150.00. So long as you provide the documents requested by the State Department, this is about the most painless Passport process I can imagine.
No complaints here!

Postal workers are so hit and miss, i went to get my passport renewed and there was filipino lady in the passport office helping a customer so i started reading all the things posted on the wall, i noticed that passport service was appointment only so i just had a quick question…
When she finished with her current customer i said excuse me, she completely ignored me, locked her little office and tried to walk across the hall into another office as fast as she can, however another patron stopped her and wanted to ask a question (it seemed) she just told him «i don’t have time to talk to you, i have something else to do» and disappeared into her door.
Honestly if i could give them a 0 star i would. The usps needs to seriously do something about super rude customer service, i seem to see a few of these ingrates at the post office every time i go.
To not be completely negative, there are some very awesome post office employees also, but the bad ones are far too many compared to the great ones.

So I asked for the cheapest shipping option and Clerk #8 kept trying to upsell me other options saying you get more if you pay more. I don’t want to pay any more than I have to because I’m already getting robbed by USPS. I had «fragile» written in big letters on all sides of the box and she still asked me if I had anything fragile in the box. Not really, I just like writing the word fragile on everything I mail.
None of the window servants appeared to be happy to help. Just trying to get thru another day so they are one day closer to collecting their pension. They appear «robot-​like» in performing their duties.
No wonder the USPS had lost business to FedEx and UPS. If I’m going to get gouged in my wallet, I’d prefer it be by someone who is more friendly and is happy to help.

Let’s be honest all post offices suck but this one is especially troublesome! They told me my package with a pre-​printed return label was going to cost $ 63 to ship with them or $ 100 via FedEx. Well, I took it to FedEx and it was free.
Avoid. Avoid. Avoid.

Horrible Service! The USPS employee assisting me and my fiancée was named «Mimi» — she clearly ould not care less about customer service. It was obvious that she did not have a command of English, which would normally not bother me so long as the person is motivated to be of assistance. Not so here! We had to ask our questions regarding the necessary postage to send our wedding invitations about six different ways before we received any type of answer. Further, she haphazardly and carelessly slapped pre-​printed postage on the two wedding invitations we were sending internationally. She covered part of the beautiful calligraphy we had paid to have done on our invitations, and the act seemed almost intentional. It was like our wedding invitations were a piece of art and this lazy state employee just decided to doodle on them before asking us first.
After that we asked to speak with a supervisor (Maricris) about hand cancelling the invitations since the ink from the hand cancelling machine gets all over the envelopes and ruins them. Maricris claimed that she spoke to her manger and wanted to charge us $ 10 PER ENVELOPE to hand cancel them, because it was «protocol». We asked if we could just quietly stand to the side and do it ourselves and she gleefully said ‘NO’. (Hand canceling just means you stamp it yourself rather than letting the machine do it.)
If this was a private business it would have been closed or under better management. The only thing that keeps people like these individuals employed is that citizens have no recourse against poor service from government run facilities. I urge fellow citizens to look elsewhere if they want good customer service.