Sparklettes

I ordered 2 bottles and month and a cooler. They showed up at 730 am with 2 waters that they left at my doorstep and never came back. I called and emailed. Each call took 40 minutes minimum of holding time finally got through they said yeah we see right here you ordered a cooler let me call your local sakes rep. 5 minutes later they denied I ever ordered the cooler but assured me it would be at my home the next morning. The sales rep never showed up so I had to call and almost an hour later they finally cancelled. Not worth the Hassel or they wait time and especially not worth the incompetence.

This is my 2^nd go round with attempting to order Sparkletts’ service. The 1^st time was a huge hassle and I should have learned my lesson. I got tired of buying water at the store so here I am again… I signed up for more punishment.
The driver dropped off our 1^st order (3 5gal bottles). I wasn’t home at the time because I scheduled a pm delivery and he dropped them off in the am. This is ok, but he didn’t drop off a dispenser. I now have 3 large bottles of water and nothing to put them in. I am headed to the store soon to BUY water! I called (30 mt hold and I hung up). I emailed 4 times in 2 days for assistance. No reply! I chatted online with Sparkletts and the rep couldn’t help! I finally left a message on Sparkletts FB! No reply yet. Did I mention the handwritten note on my door asking our rep to call me if he happens to come by?! I am very irritated and ready to cancel service!

Worse customer service ever !!!
I wish there’s a zero star before o can write a review…
The phone numbers 800−728−5508 and 800−201−6218 are always either busy or not working. When I finally got hold of someone, (called this 800−804−4579 which I got it from the website) they placed me on hold forever
I don’t understand how company can survive till today with such a torrible customer services!!!

Look elsewhere! Not only do we have to call every time we are scheduled to get water, the very first time we were billed they charged extra money. Not only is this a stressful pain, the customer service we got from ‘Saul” was rude and extremely unhelpful. And now because of ANOTHER ONE OF THEIR BILLING ERRORS, my sick daughter and I are left without any water. We are cancelling the service and looking somewhere else.

Bad customer service. How many time do I have to call to cancel. Illegal billing! Stay away