OC Fresh Carpet Care

If I could leave zero stars I would and should have read the reviews below. They were to be here at 4:30 but called at 10am to say they were 10 minutes away I told him the appointment was at 4:30 and he pretended not to understand and showed up anyway. I let them in what a huge mistake. They did not give me anywhere close to price quoted, left the carpet so wet it still smells musty 4 days latter. They knocked a corner off our baseboard and did not tell me or fix it. They dumped the dirty water, lint, etc. in my garden by my front door, OMG are you kidding. I have now called twice to speak to the owner or manager no call back still. They are dishonest, do horrible work and are the most unprofessional carpet cleaning service I have ever used. I will use my FB, LinkedIn and other social media accounts and whatever else I can use to send a message to all in my area. They SUCK!!! Please look at other reviews.

These guys go by another name as well, and seems they had to because of so many BAD reviews!!! They are THE WORST!!! Run Forrest Run!!!
Everything the other reviews say is sadly true.

This company is shady. The reason why I chose this company was because they quoted me 69.99 to clean up to three rooms (it was on their website). When I received their call after submitting a request online they verbally confirmed with me that it was a flat rate. When the guy got here and arrogantly stated that it was going to be 150 bucks plus another 150 bucks for the stairwell, I almost kicked him out. Instead I called the number again and requested that she tell her guy what she quoted me. That didn’t resolve anything I ended up talking him down to 125 for the rooms plus 25 cash for the stairs. We expected company the next day so we needed it done ASAP and couldn’t reschedule. What a scam. For that amount I could have bought my own steam cleaner at target. And the most irritating thing was that all the while, the guy was constantly telling me how dirty my carpet was (duh we just moved in and that’s why I needed it cleaned) while I was trying to work at home. What insolence! Kept telling me he was a carpet professional and has been cleaning carpets for 20 years. Wow what an accomplishment, that’s like me saying I’m a epic dish washing professional, after all, I’ve been cleaning up after my kids for over 20 years, give me a break. I would have done a better job no doubt. In fact, next time, I’m just going to buy me a steam cleaner for 170 bucks and do it myself from now on. I’m very disappointed with their service and their business ethics are obviously nonexistent. Not only do they not stand by their work, they apparently run from it.

Quoted me $ 59 over the phone to clean my couch and after they did the «test spot» on a section of my couch, quoted me over $ 400 for the job. Because this is my first time having a couch cleaned, I didn’t have any other pricing to compare it to. Up-​sell after up-​sell… «Betsy N» is full of it! The quote you get is NOT the price you pay! LOL
In my honest opinion, this company is BAD. The supervisor was a complete jerk over the phone justifying all charges and extremely demeaning. It’s my fault for allowing these people to take advantage of my naivety but PLEASE do not let them take advantage of you. I will do everything I can to spread the word about this company.
Even after I asked them not to use the scotch guard ($ 40 charge) and at least refund me for that, the guy had the nerve to say it would be refunded through their billing department when I had paid them in CASH. I had to follow them out to their car to get my $ 40 back.
DO NOT USE THIS COMPANY!

Oh how I wish I’d read the reviews for OC Fresh Carpet Care before agreeing to have my tiny apartment cleaned by them for a quoted price of $ 79 over the phone.
Whatever you do, do not do business with this company. If you read nothing else here, do not do business with this company. There is no way you’ll experience anything other than super high-​priced regret.
–The technician who showed up was very hard to communicate with. He brought along his ~15-​year-​old son, but the kid didn’t help things.
–They were armed with cold war era equipment.
–In the first five minutes, they cleaned two spots in highly visible areas as a «demonstration». But it was actually the first part of a shake down.
–Now that they had my carpet looking truly horrific, except in two very visible spots, they proceeded to demand 5x to 10x more money than I was promised I’d have to pay on the phone.
–First offer was $ 610 for the whole job. I have a *tiny* apartment. This was laughable. I talked him ever downward for a while, but we were so far apart that it became insulting.
–I was now a negotiation that felt like it would never end. I called the main number for OC Fresh Carpet Care and was given a runaround. Rather than do what any good business would do, they made promises to get me off the phone and then ignored me.
–The cleaner started cleaning, after assuring me that he could get the whole job done for $ 450, which I told him was ridiculous.
–Second phone call to OC Fresh Carpet Care got me a person who sounded identical to the first, but claimed to be a different person. She also put me off with promises.
–I then got to take pictures of the cleaner dumping dirty cleaning solution down a sewer drain. That’s a crime. So OC Fresh Carpet Care has brought a complaint to the EPA into my life.
–Third call to OC Fresh Carpet Care went straight to voicemail. They figured out what my phone number is and screened me. That was infuriating.
–I demanded a return call from a manager. I was very clear about this. Two days later, I called and left the same message. I have still not ever gotten a return call from OC Fresh Carpet Care. So in addition to having to report them to the EPA, I have to report them to the Better Business Bureau. I don’t want these hassles in my life. I just wanted my carpet cleaned for a reasonable price.
–The cleaning results were awful. My carpet was left sopping wet. The tech didn’t make a slow vacuum pass to end. It took my carpet five days to dry.
–Highly visible black scuff marks were imparted onto most of my previously white baseboards. The marks do not clean off with normal cleaning attempts. I’m going to have to paint all my baseboards.
–The technician ended by demanding $ 450 from me for the job. He made me extremely uncomfortable to the point that I ended up paying him the shakedown money. How I felt at the time was «this is a complete stranger who now knows where I live and knows everything about my personal possessions» and there was a subtext of threat. Very regretfully, very sorrowfully, I paid him $ 450.
–Looking back on it, I should have called the Irvine Police Department. I wish I had.
More than anything, I SO WISH I had gotten my carpets cleaned by anyone other than OC Fresh Carpet Care. Don’t make the same mistake I did!

They did FINALLY end up giving me all of the money back after spending hours on the phone listening to them tell me they’ll give me 25%, 50% of the money that they stole from me back. I would like 100% of the money you stole from me back please. Unbelievable! They even told me multiple times how I am being «unreasonable». The manager finally gave the money back only when they realized that:
1) I was completely serious about small claims court
2) The carpet technician had forged the signature on the invoice and could be charged with forgery.

In late December of 2011, I requested OC Fresh Carpet Care’s quoted $ 69 carpet cleaning for my 2 small bedrooms. The technician arrived in an old, unmarked white van 10 minutes after the scheduled 30-​minute time window. Immediately he informed me that the $ 69 service I had signed up for used a wall outlet-​powered cleaner like the ones you can find in the grocery stores – however, the truck-​powered cleaning service was available for $ 100. Since I was in a time crunch, and since there were no alternative companies available, I accepted. He then proceeded to turn on the van-​mounted machine to low heat and chemical injection on, and he dragged dirty hoses into my home. During his cleaning (one sweep only – injection and suction together), he did not stop talking about how this «steam» cleaner was leaving my carpet like-​new. I asked what chemicals he was spraying from a hand-​held spritzer on the carpet before doing the one-​over with the injection/​suction nozzle with the aforementioned chemical injection, and he said «no chemicals!» At this point, I am unimpressed but still OK. Then, I decide to feel the heat coming from this «steam» cleaner: the injection hose near the nozzle was slightly warm to the touch, and the carpet he immediately treated was lukewarm-​to-​cold – definitely weaker than a Bissell machine I had before I moved. As he approaches the transition from from the carpet to the tile hallway, he repeatedly lifts up violently, unfastening the carpet from the subfloor with the suction nozzle. To my continued dismay, he soaks this portion of the carpet with the nozzle in mid-​air. This repeated in my second bedroom, one-​pass of mystery liquid injection, soaking and unfastening the transition area, and again, «like new!» was his refrain. All this took 15 minutes, including set-​up. He then offers to demonstrate how he can also clean the grout in my bathroom floor, which is nearly black from the previous homeowner. I decide to humor him. He brings another mystery spritzer, a wire brush, and a white towel from his van and sprays the dirtiest section of grout he can find, brushes it for 3 seconds, and wipes the liquid with the towel. Result of this trial: still nearly black (though newly wet black). Not surprisingly, he exclaims, «like new!» again. Running out of patience, I decline his offer of continued cleaning and offer him my receipt from OC Fresh that claims $ 15 off ANY service $ 99 or more, and suddenly the technician goes from incompetent and perhaps blind to belligerent. He says that the truck-​powered machine cleaning is actually valued at $ 180 and he had already given me an $ 80 discount. After several minutes of arguing, I call OC Fresh, which was of no help since they DO NOT supervise this technician (apparently they contract out the jobs to independents). The technician then calls HIS supervisor and speaks in Hebrew for about 5 minutes. I then ask to speak to this supervisor, but then he claims that the supervisor is on vacation and is not to be bothered. He offers for me to call him later. At this point, I want the man to leave, so I prepare to give him my credit card, which (surprise) he does not accept (OC Fresh did not advise me or disclose on the website of any payment limitations). I offer him a check, but he refuses this also, saying checks are only acceptable for jobs over $ 250. After much wrangling, I get him to agree to a check, and I write it for $ 100. This is the interesting point: he asks me for the $ 15-​off coupon! It wasn’t enough for this technician to do a poor cleaning job (which a Hoover or Bissell heated carpet cleaner could outperform) and take me for a blind person OR an idiot, he also thinks he can scam me TWICE, by getting paid $ 100 for a $ 69 service, and then profiting $ 15 off the coupon. The fact that OC Fresh has not responded to my complaint registered by the Better Business Bureau makes both OC Fresh and this contracted technician deserve a FAILING GRADE. AVOID AT ALL COSTS!