Marina Heating And Air Conditioning

Marina came out for a 2^nd opinion after the fist HAVC company my insurance sent failed and sent out a super-​rude fellow that didn’t know much. Marina was able to solve the issue (electrical, as suspected) within 40 mins. Glad to have hot air as an option again.

I had this company out for a service call because we smelled gas in our house immediately after our furnace ran. The tech came out, checked the gas fittings inside the unit with a lighter and stated he could find nothing wrong with the unit. I pressed him that something had to be wrong because we only smelled gas when the heater ran, but he just shrugged his shoulders. I paid for the service call and he left. The whole process lasted less than 15 minutes. Because I feared for my family’s safety, I called the Gas Company. A tech came out used a gas sensor unit and immediately was able to detect the presence of gas in the furnace burners even though the furnace was off. He theorized a valve inside the gas control unit was not fully seating. He red tagged the unit as unsafe. He found no other gas leaks. We called this company and told them we would like another one of their techs to recheck the furnace because the previous one missed the issue. They put us on hold briefly and came back to say the one they sent was their best one and we would have to call someone else. They then abruptly ended the call.
I would not trust this company with the safety of my family. Their tech missed a problem and refused to send someone else for a recheck. They obviously do not stand behind their work.

Not impressed… we called on Wed Dec 23 and they could not get a tech out to our place until Dec 28. I understand with holidays in the mix the lead time would extend but come Monday 12/​28, they call after 3pm to tell us they are running late. They were supposed to come between 12 and 3. They couldn’t have called earlier about the delay???
They diagnosed the control board and said it would be $ 475 to replace using a control board they have on hand, not oem. Going to get a second opinion. To top it off they parked diagonally on our driveway so when I got home I couldn’t park…

I’ve had these guys out a couple of times to fix my ancient and ailing heater. It is an old, kind of obscure model, but each time they have been able to diagnose the problem and get us up and running again in less than an hour. The technician was prompt and polite and seemed to really care about getting my heater working — he was obviously upset and embarrassed about having to come out the second time until he realized that the problem was new, not the result of bad work on his previous visit. I would happily hire them again or recommend them to a friend.

I have to give them 5 stars… I was honestly surprised that the insurance company found a place to come same day to check out our AC unit while we are in the middle of a heat wave, but they did, and Marina H&A was awesome, they gave us a 2 – 5 pm window and showed up about 3… It’s 3:45 and he’s long gone and my house is cold again…
To be honest we thought the old thing died and would need to be replaced, but this sweet older man showed up, took one look at the 20 + year old condenser and went to work on her… Had cold air in the house before I could cut up my watermelon… So, needless to say, although we were technically hoping the thing would be replaced, we were pleasantly surprised at the swift and effective work this guy did… Thanks Marina! I hope when this old AC finally takes a dump we get you on call again!
Sunday ⁹⁄₂₇
I take this back… 1 star for timeliness, but it’s now Sunday and our AC blew out last night and won’t come on at all and the electric panel is burning hot! We are afraid the house might catch on fire!!! WTF
And they are only open mon– fri!!!
If they come first thing Monday Morning I will re-​review, but at this point I’m considering having the insurance company call another place… It’s almost 9 AM Monday morning and not one return call and no one is answering their phone!!!
Insurance co got thru after we were calling all morning, they are coming between 4 – 8 now… Kinda sucks, but I know it’s a Monday, at least it’s same day… Let’s hope they can give us a temp fix till a new condenser can get delivered!!! Ok, I think the owner is here… I’m adding stars as the service improves… It is the middle of a heat wave so I know these guys are probably super busy, but we are also dying in this hot house!
Okay, turned out to be a circuit breaker! They came back this morning with one and it’s now working fine again! WHEW! Cool air!!! Tuesday ⁹⁄₂₉

I am editing this review in real time… the owner of the company spoke to our insurance company this morning and was made aware of the situation. He said he would send his head technician out between 4 and 8pm tonight. Being that we used to live in Maui, this is kind of like island time. So we will see what prevails… maybe we should do a live periscope event and incorporate it with this review. ;-) Wish us luck. We bought an portable ac and huddled in one room to keep it cool and even with that thing it only brought the temperature in the room down to 75 degrees all night.
Right now it is 6:33 pm… we are waiting like dogs for a bone. YAY! They showed up and will be back in the morning. So far so good and I am updating my review as they fix the service. We are definitely appreciative of them coming by so late and figuring out what the problem was.
Tuesday morning problem fixed!
New update:
Wednesday morning 2:37 am… AC is out again… I tried saying it needed a new compressor but they didn’t believe me… have to call them again to come out and fix the AC yet again. Not too happy about this. This is 4 times in a week an a half.

Rufat arrived at the scheduled time, carried out the repair and we were only charged $ 75 per our maintenance contract. He had every opportunity to rip us off but did not — what a professional! I would recommend them 100%. As far as the bad reviews go, remember that these guys can only do what your insurance /​maintenance plan says they can or what you ask them for. Dryers are not their job, holes in ducting is not covered and often your bad attitude and aggression will get that same back at you. Asking for a quote to repair and old piece of junk will more likely be more expensive then a new one — did you ask him to quote for a new one? Don’t downgrade them because of you!
My suggestion: Use them and know that you will get a professional job, you won’t be ripped off and simply ignore that haters. How refreshing not to be ripped off and receive professional, timeous service.

This company was terrible. They were sent through an insurance company to clean out the dryer ventilation system and refused to help. Aron, the person they sent out said «we don’t fix dryers.» After trying to explain to him over and over again that I was not asking him to fix my dryer, instead the ventilation system, he mumbled words about me under my breath, left an invoice that says «we not works driers» and left. When calling the company to complain and find out what was going on, the lady on the phone refused to let me speak to a person in charge. Good luck running a business like that!

My home warranty company had a company come out to repair my broken blower unit. After two trips, two weeks and six hours of work, still no functioning air conditioning unit. I called Nick, thankfully he was also a contractor through my home warranty company as well. My first appointment to diagnose the problem was scheduled at 8:00am on a Saturday. Nick showed up at 7:58am, and figured out the problem within 15 minutes. He was totally booked for two weeks, but came out to my home again before his work schedule to pick up the non-​working motor, told me he was booked for the day but would come out after work to put the new working motor in. He replaced the motor, and even refilled my coolant at no extra charge. With an 8 month old baby in the house, he recognized the urgency of the problem of having no air conditioning. Nick is as good and as honest as they come, and I would definitely recommend him for any of your heating and air needs. Thank you Nick!!!

Exellent service! Alex and Nick came out within ONE hour of my calling my home warranty company, First American. They replaced a valve on my hydronic heating system, and now I am getting hot, hot water (instead of lukewarm) out of all faucets. They are very knowledgeable, courteous, and professional.
I highly recommend this company! Will use them again in a heartbeat!

I bought a new house but during the inspection was notified that the hydroponic heating system did not work. I called Marina and they sent out Alex to check it out. He said it was one of two things and gave me the quote for each.
So I ended up buying the house and called Marina to come fix the heater. Of course the utilities decided to not be turned on when Alex arrived, which he was early. I made another appointment for the following day, in which he arrived early again, and he not only managed to turn on my water heater, which I had trouble doing for 30 minutes, he also helped me get my new stove to work, and fixed my heater!
I know who to call if my heater ever breaks again.

I was a little worried when reading all the negative reviews, but all that worry dissipated very quickly…
We were assigned to Marina by First American. Not even an hour passed since placing a request and Nick from Marina called me to set up an appointment.
We scheduled for next day (Saturday) from 9−12pm. Alex (technician) called around 9 and was at our place by 9:30.
All in all he listened to our concerns, then did his own investigation, replaced what needed fixing, did a quick check of the AC/​Heater/​Filter to make sure everything was in a good condition and was on his way.
Our experience with Marina was quick, courteous and professional!

Prompt, respectful, and thorough. Was assigned to them by home warranty and hence nervous. 3 service calls were needed for final resolution (warranties fault, not Marina’s) and I received an arrival window for each which was always met. Technician was courteous and thorough.

Great Service! Called to schedule my service the same day and showed up as promised and on time. Tim was great and had diagnosed and fixed the problem within an hour. Great experience and would definitely use them again.

This is the 2^nd time I’ve used Marina HVAC. Both times I’ve received outstanding service. I called yesterday at 4:30pm to schedule an appt. to have my AC unit checked. The fan in the backyard was not working. They scheduled an appt. the following day between 11 – 2 with Jay. He called me at 11am to say he was on his way. He showed up at 11:30 and inspected everything inside and out. He replaced the capacitor and added a booster. Was done in 30 mins. They are very honest and prices are very reasonable. Jay was very professional, clean and friendly. Same goes for Nick who did the service in 2011. I highly recommend them. Thank you Marina HVAC!

Horrible horrible beware!!! I was forced into using this company because this is who my home warranty company chose. You are fortunate if these people call you back. I had to leave numerous messages just to get an appointment scheduled. We were getting almost no air in our upstairs bedroom and this was the reason I contacted them. The technician spent a whole 5 minutes at our home and said everything is fine with the AC unit and the cold air coming out of the vents downstairs should eventually cool the upstairs. I wasnt aware that cold air rises LOL
I then hired White Mechanical and they found duct leaks in my attic that connect to the vent in my upstairs bedroom along with a duct that was blowing cold air into the wall in the attic. Everything working well now.

Marina Heating and Air took the call for our home warranty. The A/​C Tech came in and did a quick assessment. Surprise — the issue is a non-​warranty fix with an estimate for 3 ½ hours and $ 475.
This was determined without looking at both the inside and the outside units. We insisted the Tech perform a thorough review. Didn’t even check the coolant level.
Was not impressed.
Hired another Heating and Air Conditioning company. Performed a thorough investigation. Cleaned coil. Added coolant. Vacuumed entire unit. Total time only 1 ½ hours and $ 300.
Needless to say — Marina Tech was inept and tried to rip us off.

Excellent service! The technician was on time, friendly, informative, courteous, knowledgeable. I would highly recommend this technician (Jay).

I had a technician come out yesterday to give me an estimate on my heating systems. I have one upstairs and one down. After his inspection the technician said that there was some major problems with the one of them and it needed major work…*AWESOME* He said he would need a day to get me a final bid and when that bid came in the next day the price was $ 8700!!! o. O???
When I asked him why it was so much he said, «it is a lot of work and we have to shut off the gas.»…A BRAND NEW FURNACE IS ANYWHERE FROM $ 1500-​$ 2500 AND YOUR GOING TO CHARGE ME $ 8700 TO REPAIR THE OLD PIECE OF CRAP FURNACE I ALREADY HAVE??? Yeah… no. Nice guys but «nice» isn’t always good business.

Marina Heating & Air
5 Stars Overall
Gold Medal — Fast
Silver Medal — Polite
Bronze Medal — Professional
My insurance company first set me up with another company Dunn. After 3 days I finally got a call to schedule a appointment. On the day of the appointment the company was no where to be found! No one answered the phone at the company. No one called me which is pretty upsetting after waiting 5 days for my appointment.
After calling the insurance company to complain, they set me up with Marina Heating & Air. Marina was able to come one the same day! Same day service, so amazing. The technician, Alex was polite, fast, and professional.
Happy Maintenancing!