Herbert H. Lee, MD

This comment is based on my husband’s experience. His comments are as follows: «I had to agree with those who rated Dr. Lee’s office as the worst, especially last year. Dr. Lee had been my hepa specialist doctor a few years ago and the experience had been okay. Year 2015 due to my insurance plan change, I chose Dr. Lee as my primary care doctor. First of all, it was very difficult to make appointment. Many times, no one answered the phone. I had to call several times on different days to make an appointment for physical exam with him. On the day of visit in February, the office staff was very unfriendly and unprofessional. Even Dr. Lee seemed to be in a hurry to address my questions. After the visit, it was even worse when we dealt with the bills. Our insurance covers 100% for annual physical exam, but Dr. Lee’s office billed me as office visit. I had to go through the pain to call them many times again. Finally when I got hold of them, they agreed to correct their billing. But after a couple of months, the bill came back to us again. After that, every time I called their office, the line was never picked up. No responses to my voice message either. Finally when they threaten to send our bill to collection department, we gave up and just paid the $ 130 bill. There was another bill having similar problem. In a bill they sent in April, we did not have to pay for a certain exam. But we got a bill in December (8 MONTHS after the first bill) claiming that we should be responsible for $ 266. I sent a copy of their April bill back. They responded but not addressing why there was this inconsistency but threatened us again the bill would be sent to collection department if we do not pay immediately. We will pay this bill but never ever would want to see this doctor anymore.»

Dr. Lee is extremely hard to understand and so is everyone else in his office. The office ranked of BO everytime i have been there, not to metion when i had my procedure done it was disgusting. The person in the office jeovanna was rude to me and always gives me a adittued. Alwo you can hear the staff complaining about there lack of pay, which is unprofessional. Me and my husband both had our colons done with the exact same findings which strikes me as odd, how is that even posaible? Also the wait for both of our procedures where very long and we waited hours so someone can wheel us down to our car. I would never go there again and have told many people the same. Unless you want a Dr. You cant understanding to tell you the same thing he tells everyone, stay away from here.

I reported an earlier unfavorable review and decide to give Dr. Lee’s office another chance. Forget it. The office still does not answer the phone during business hours. I think the guy who answers the phone is family and knows nothing. I think he’s still in high school. I left a message for the Doctor with no return call back. The problems still continue. Stay away from this office. The doctor chooses to run his office in a unorganized and uncaring fashion supported by his staff of uncaring kids or young adults. Find another doctor who you can trust to call you back and will answer the phone during working hours. Yikes… run for your life!

Do not see this Doctor! Read the other reviews below as well and you’ll see why.
Dr. Lee is very hard to understand if you only speak English. I never really feel a good connection or that he fully cared about me as a patient. The staff rarely answers the phone and if your lucky enough to talk to someone looking for answers from Dr. Lee or a call back about a question, good luck they don’t call you back. As a patient you want a Doctor that will go that extra mile and make you feel at home or as close as possible, go to bat for you with your insurance provider when they deny a procedure he said you need (Not just say maybe you don’t need it anumore) I never got that with his office. It got to the point where I’m getting all my documents/​records and taking them to another Doctor. Save your time go to another Doctor with better reviews. I wish I would’ve read these before I went.

This review is for the staff that works here.
Though the doctor himself could be very knowledgable, it’s a shame that his staff aren’t making the patient satisfaction their priority. We are not demanding VIP service but one you can expect at a normal medical service provider. The staff appeared to be very disorganized and no one returns your phone call until you call them back 2 more times to track them down. They seemed to have a handful of staff but it is very strange that you don’t get the same attention as you would at better offices.

I have been a patient to Dr Lee since 2003. He is the greatest GE I know! He explains everything in details, and is very thorough in managing my disease. I couldn’t ask for a better doctor! And his staff is great too, specially Neal, very customer oriented and always willing to help in any way he can. I highly recommend Dr Lee to any one that want to have a doctor who cares about his patients.

This was one of the worst experiences I’ve had at a medical office. The people here come off as totally disorganized, uncaring and downright rude. The business model seems to be maximizing Dr. Lee’s profits at the expense of patients.
First, I was told that because I had a Blue Shield PPO, i could not consult with Dr. Lee. Instead I would have to see a nurse practitioner (although other patients with different insurance could see Dr. Lee). My insurance does not limit me at all in terms of the providers I see or the fees that can be charged. And Dr. Lee is a provider through Blue Shield. His staff told me that this is Dr. Lee’s policy, not Blue Shield’s, and that he is trying to improve patient flow (I suspect this to mean make as much money as possible).
The nurse practitioner arrived 30 minutes late for my appointment, had not reviewed my records, seemed to know nothing, and just asked me to repeat the written answers I had already provided in the initial paperwork. It was a total waste of time. I complained and asked that Dr. Lee contact me to discuss it. He never did.
The staff also told me I would have to make an appointment nearly 3 months in advance for my procedure. I made the appointment, but a week or two later received a message that they had cancelled my appointment and it would have to be moved again. When I called to find out why, the receptionist talked over me, then literally hung up on me mid-​sentence. I called again to complete the conversation and find out who had hung up on me. A different receptionist answered and gave me the run-​around, saying that she couldn’t see from her desk who I had been talking to, etc.
Needless to say I did not reschedule and have made my appointment somewhere else with a procedure date this month, with no issues at all.

Very disappointed. Had Ct scan last week to find out what is causing my abdominal pain and fatigue. I called today at 0800 to see if results were in. Secretary assured me they we’re and that Dr Lee would call me. Called again after lunch and again at around 3:30. I am nervous about my results and I’m not able to take calls the rest of the week due to work. Now his office is closed and I still don’t know what the results are. I am also a RN who understands how busy doctors are but how hard would it be to make a quick call with my CAT scan results. I am very unhappy.

Dr. Lee has been my hepatologist for the last 4 years. He is an expert in his field of medicine and is in the forefront of the latest treatment and medications available.
It is a busy office and I often do have long wait even after the appointment time. However, Dr. Lee does take his time when he does sit down with me to explain everything in detail and answer any questions I have.