Family Care Center Irvine

I recently decided to change doctors as my previous doctor and office made it so very difficult to make routine appointments and to make matters worse, I was always treated as a number and a number should always get in line and wait. Never was there an urgency to address my questions etc.
Today I found a new doctor and office and I am very very happy. The staff was extremely friendly, they went out of the way to make me feel important and they even have all the online tools to supplement my experience so that I can get the primary care I feel I deserve.
Doctor David Bunten is awesome. I’m no spring chicken and I’ve been through plenty of doctors to know better to worse and Dr Bunten is one of the BEST! !! He took the time to ask the right questions and provided me with answers to all my questions. Never felt rushed and I felt very welcomed.
I left this office feeling good about my experience and that’s important.

Dr. Monfore and staff were very patient and attentive to my senior mother. My mother had fallen and arrived bloody and in need of stitches. They saved me a trip to ER, as it happened around 7pm. They immediately tended to her, cleaned her up and kept her comfortable. Everyone treated her with dignity. Dr. Monfore spent a lot of time with her.

The Family Care Centers (4950 Barranca Pkwy, Suite 103, Irvine, CA 92 604) is small clinic but they charge like a big hospital.
On my last annual checkup, my bill jumped 100% and when I asked the reason, the doctor said he addressed two questions/​issues other than the preventative exam.
It appears their standard policy is to charge for any questions asked during the preventative checkup. Be sure to double check your statement after your visit.

Dr. Peter Monfore has been my family care physician, since I was a child. He saved my life as a child by telling my mother to take me to the hospital, because with his assessment and expertise he believed I had appendicitis. If he hadn’t told my mother to take me that day, the surgeon said my appendix would have burst. He has taken care of me ever since. :) He has a keen sense of judgement; he uses discretion, and he has the most genuine bedside manner.
As an adult I still go to see him when I am ill; although I can’t choose him as my primary care physician, because he works in the Urgent Care. He is the most compassionate doctor I have ever had. I have the utmost respect for his honesty and medical intuition, and I trust him with my life. I wouldn’t be alive today if it weren’t for him.

I must first start out to say that Dr. Young and Dr. Goodfellow are top notch doctors and I hate to write a bad review about their practice but the main problem is the front desk staff. They are unfriendly, unhelpful and borderline incompetent. Every time you call, no matter what time of day they put you on hold for at least 10 minutes. The kicker was the last time we were there my wife needed a prescription and they recommended we use the pharmacy «next door». The woman acted like it was painful to tell me where the pharmacy was located and we had to find it on our own. After we arrived at the pharmacy and waited there for 15 minutes we found that they failed to send the prescription and were out to lunch for an hour and a half. No we are at home 15 miles away with no prescription. Terrible customer service. Also they try to charge me a co-​pay every time when my insurance doesn’t have one.

Dr. Monfore is decent, no problems with my visit. BUT this review is about HOW they conduct their business. If you want them to ruin your credit score? this is the place. If you want them to send you bills in the mail every week? done and done. if you want them to make your life a living hell? perfect spot.
I have excellent PPO insurance which covers everything and they simply felt like not billing it and sending me the bill instead even though they take my insurance and my insurance pays handsomely. After calling my insurance to ask why they had not paid, my insurance informed me they had never received the bill. This was a month after my visit.
A month later, bills again. I call and ask if they had billed my insurance and Family Care Center said they had been denied. I call my insurance, still no claim for that date of service. No claim means impossible to deny. Family Care Center then said, ok we’ll bill «again». This happened 3 more times.
Meanwhile my car insurance bumped up my rate because my credit score reflected an «unpaid medical bill».
It has been 5 months since my visit and when i called Family Care Center to get the situation resolved and was told there was nothing they could do and i would have to talk to a representative. I expressed that if this didn’t get resolved today and if they didn’t call me back right away, i would report them to the Better Business Bureau. Family Care Center then told me that it was impossible and HUNG UP ON ME.
So much for the Hippocratic Oath.

Dr Ronald Young is a ‘top notch doc.’ I’ve been using his services for the usual stuff for a couple of years and I really like his demeanor, obvious concern for each patient, and friendly advice that will help improve my health (IF I follow it! ;-)
A Good palce to go IMO.

I try to be sparing with my 5s, but am really struggled to figure out why not to offer a 5 here. My end reason was that they abide my insurance company’s rules, which isn’t their fault but is annoying. Front staff is delightful and helpful. Both their Physician Assistants and their Physicians are awesome. Great family doctors if you live in Irvine.