Chase Bank

So I just closed out my savings account from a neighboring bank and came in to get basic information to open up a savings with Chase bank.
The conversation.
«Yes I would like a brochure or some basic information in regards to your savings accounts?”-Me
«Well that information is online.”-Customer Service lady looking at me like I’m an idiot
«I’m sure that is, but I’m here now and just want some information?!”-Me
I finally get a brochure and read whats outlined and ask a question about fees to which I got the answer…
«No!”-Customer Service lady
She then repeated what I said, which made me think she wasn’t listening to me at all. This place sucks because of the customer service… I went to another bank to open a savings account. Customer service reflects a lot on the core values of any entity.
(Insert SUCK IT! D-​Generation X wrestling move)

Overall is a good branch, friendly staff but a little bit slow like other banks. plenty of parking, using ATM would be faster all the time.

Came here to open trust account took almost two hours. The bankers was very unprofessional and seems annoyed by our business I guess. No updates just walk up and down. Terrible … Just did same thing with BOA and they seems quiet friendly — I am surprised by this bankers behavior. he have me think of closing all accounts here !

My mother, my boyfriend and I came into this branch to open up three business accounts for the small business that we run. We spoke with a banker that sat down and informed us that we needed to speak with someone else. So we all got up and headed to the front lobby, the banker then asked us to come back to his desk and proceeded to mumble a bunch of nonsense about «banking» something he clearly didn’t know about. Then he asks us to walk BACK to the lobby and wait to speak to another banker, because he didn’t know what to do. We waited in the lobby for 30mins, after being told that «someone would be right with us.» We waited, waited and waited, we finally ended up leaving. No one ever came over to us while we waited and no one ever spoke to us, the customer service was so bad. I WILL NOT be coming back to this branch or recommending this branch to anyone. I have been in this branch once before and it was very understaffed, my guess is this is something that always occurs. If you don’t want to wait I would NOT go to this branch, it’s not quick nor easy.

Do not do a home mortgage with this bank. When you have a problem there is no one to help. You have to call a number and talk to someone who can’t really help you. DO NOT Bank with them. They cost my thousands.

Extremely disappointed. It was heavily raining out and I needed to deposit a check. As soon as we enter an employee approached my boyfriend and I and asks «how can I help you?». I let her know I’m making a deposit. She proceeded to tell me I can use the ATM. My boyfriend says, «it’s a larger deposit so we wanted to come inside». She then asks to see my check and says if it’s under half a million than we can use the ATM. I let her know I’m putting half of it in a savings and half in a checking (not that it was any of her business). She was talking very loudly about my transaction and I felt extremely targeted and upset. What is the point of a bank if they try to push you away and make you feel like you did something wrong for coming inside? I’ve been a chase customer for over ten years and have never been treated with such disrespect.

One of the finest banks where you are at ease as there is lots of space for the parking. Their service is fast no matter they are busy or not. The branch is located near the gym, coffee house, bakery, which is the best if have wait for sometime we can refresh the time over the coffee or so. I am happy and glad to do transaction here.

Fast service, friendly people. Parking is easy and lot accessible from any direction without too much trouble.
If you are coming off Irvine Blvd it’s near Chick Fil A .
If you need fast convenient banking and decent customer service this branch is definitely worth using.

One of the finest, if not the finest, Chase Bank I’ve been to. Safe location with ample parking and very spacious inside!
They’re usually busy, but there is never a long wait and they’re always on their toes.
Ask for Andy if you have a business account. or ask for him even if you don’t!

I’m so glad J. P Morgan Chase came along years ago, and took over Washington Mutual. Ever since then, my banking experience has changed drastically.
Out of all Chase brances I’ve been to, this branch is probably the best one. All the employees are well-​trained, friendly, professional, and polite. Everytime I come in, I’m always greeted, and they always make sure I get all the help I need. Once the manager actually came up to us and greet us personally.
Lost your debit card? Just go straight to the bank, and they will print you a new one for free, in less than FIVE minutes! Can’t find your checkbook? Just walk right in, and they can print you one on the spot! It’s like the free version of first-​class service!
To all of the employees here: thank you for the excellent customer service!

My wife and I were looking to open a new checking account and Chase was offering $ 150 cash for opening an account (with coupon). We were greeted by Andy Pham who was able to help us out. Not only did he explain all the options but spent some extra time with us helping us to personalize our account and showing us how to get the best cash/​points rebates. We were surprised by how convenient Chase makes it for paying bills and transferring cash all with the use of the phone application. He also gave great advice on how to keep our high credit scores. Looking forward to the day I qualify for the Chase Palladium Card.

I am headed to the gym, and I realized I needed twenty one-​dollar bill. And so I saw this Chase branch, and I was like cool– coz I didn’t need to wait till I arrive in Cypress where I live. It was on a Friday afternoon, and the bank was so empty. Usually, banks are full on a Friday, or at least there are more than one on line waiting to be serviced. This bank defies the norm. Which I like it. Hey, I am the only person, so the transaction would be faster, right? Right.
It was my first time here, btw. It was so strange walking in, in a bank where you feel like all the staffs are looking at you. I was like, okay– stop staring. It felt like I was in trouble or something, «Cause I knew you were trouble when you walked in» sound-​a-​like.
And so, after I filled out the withdrawal slip, I stood at the waiting line but the staffs seems busy, I think they were about to close and that they were tallying their money in money out. This gal, sweet looking gal was so courteous as she told me to be patient in waiting, but I was like, it’s okay– I am good.
Then I got in to the window– and that gal was the branch manager, She was like– I am sorry to keep you waiting. She was so nice. And I was like– no I am cool, I am fine. Then she said– that was there busiest time on that day– and I was like– it doesn’t seemed like– as there were no more than half a dozen customers in the bank. Then I told her– she was kidding– and she replied– no. I was like– if this is your busiest then I would do all my banking transactions here. I live in Anaheim, but I am from Cypress, so I usually go to the banks near Anaheim and Cypress, which mostly are busy. But since I work in Irvine, and learned that this branch is not too busy and that the manager and all the staffs are well-​bred, I would probably do my transactions from now on.
The branch looks brand new. The parking is plenty. Oh, also the branch is located near the gym, coffee house, bakery, and some other establishments.

Does losing my debit card 3 times in a two month period make me irresponsible? The people at Chase said it happens to everyone. Whew! The best thing about those 3 losses? I walked into Chase and they printed a NEW card for me right there on the spot. It took less than 5 minutes! And, it was FREE! I would have charged for the 2^nd and 3^rd replacement, BUT THEY DIDN’T! Thanks, Chase!

Super friendly and competent staff from the branch manager all the way down. Chris saved me the money of wire transfers by having me make cashiers checks and depositing them in my vendor accounts. They have nice rewards cards too. They are always courteous and happy to serve me and my dog when I come in. I would highly recommend them for friends and family.

Branch Manager, Matt Greville, was amazing in working with me on a 2^nd exception on cashing a large check without holding an account here. His professionalism and courtesy was spot on and ideal for any organization. Kudos Matt for a great job. — BM