Arco AM PM

This place is usually decent but the guy who works around midnight and the early morning has awful service. He the only person who locks the doors and customers end up waiting outside around 5 minutes (sometimes longer). All the other employees are good but this guy is just the worst.

Horrible horrible horrible. Those are the only words to describe their service here.
Very slow and incompetent workers.
I stopped by this morning to fill up on gas and buy lottery tickets. They couldn’t give me cash of $ 10 because they ONLY had a TOTAL of 2 $ 5 bills in his register. Ridiculous they don’t prepare their drawers for business before they open.
I tried to buy some candy with cash, and he said he couldn’t break my $ 20 bill either. What kind of business is this?
Today was my final straw for this place. I have been here dozens of time and only because it is conveniently located. However, never again will I support this place. Management needs to review the posts on here or not be in business.

I came here with my 13 year old son after school to buy a slushy because it was really hot outside and he has a headache from dehydration. Aside from two slushy’s I also took the smallest cup and filled it with water from the soda fountain, so my son could take his ibuprofen. The lady at the register charged us a dollar for the water. I asked her isn’t water supposed to be free? Isn’t there a law for this? She said the water was free but have to charge me for the cup. Ridiculous! Where is the customer service on a day when it is 90° outside.

Beware!!! Paid $ 25 through the terminal for gas and it didn’t work. I got off work at 2 am, The station was refueling at the time so we figured that was the reason why. We asked the man driving the gas truck and he assured us it should work. when we went inside to get our money back we were given a receipt saying we got 8 Gallons of gas and our change was $ 0.62. Our tank was on empty and we invited the clerk to come out side and check out our fuel light. He saw and still rejected our request. We understood he was just doing his job so we requested he call his manager while we called the police. The Irvine PD were quick to respond and understood our complaint. The clerk said the manager was on his way and that yet still we were lying. In the end, the manager never came and the clerk (after legitimately an hour, we left at 3:10 am) proclaimed the system malfunctioned and gave the police (still would not talk to us) our money back. If zero stars for the customer service and questioning of integrity could be possible I would, but this was not ok, and should not be tolerated. BUYER BEWARE!!!

Rude cashiers and always long lines due to incompetence and slow service. Terrible design of the structure. Faulty gas pump started spraying gas all over my boyfriend when he was filling up his motorcycle and they blamed HIM for it. I avoid this place at all costs.

Every now and then my wife and I stop at this station instead of the one across the street from us to get gas on the way home from work at night, and it’s a pretty straightforward process usually. Tonight — a few minutes ago, actually — my wife stopped at this location alone and the person working the register accosted her, accused her of shoplifting and followed her outside.
I understand that when someone is working alone in a convenience store, it’s hard to keep track of everything and everyone, especially if you’re at the register, but it’s NOT cool to hound a customer until they either buy something or feel pressured to leave just because you have «something to do».
It’s DEFINITELY not cool to imply someone either has or is going to commit a crime because their presence inconveniences you. I’m sure you have something to do besides ring people up and whatever, but that is ALSO part of your job. If there aren’t enough people to handle both, that’s not on me or any other customer — take that up with management.
There are ways to approach customers if you have concerns that don’t result in me getting anxious phone calls in the middle of the night from a woman whose only crime is not being sure if we had milk or whatever at home.
EDIT: The employee responsible for the above situation is named Rohi, and is actually mentioned in previous Unilocal reviews on Arco’s main page under a similarly negative light.

Rude staff, specifically Salvador! Carwash has to purchased inside what the heck, Arent we in the 20^th century?! Staff is always asking to try new products on my car when I refuse they get mad… Cant I just get in and out???

Dont come here for gas. They are out of gas yet they have not done anything to block off their pumps. They would rather have a line 10 people deep asking why the pumps are not working… lame

This is a sad review. Everything here is always broken (the pumps for one) and falling apart. They don’t seem to have towel or spray to wipe your windshield down, either. It’s not a great GS, which is probably why no one has bothered to review it.
I try to stay in the vehicle so I can’t even comment on the inside. But I’m a regular and I’m reviewing it since when in Irvine it’s the best stop before your run to LAX and in b/​w your last minute Target shopping-​for-​needless-​essentials-​stops. So I would not recommend, yet this is where I go.