Twin Image Salon Spa

I had a great experience both times that I’ve been here. I had Cindy both times and she has worked wonders with my hair color and cut. I continue to look forward to getting my hair done here in the future! I am so happy with my choice to come here. Not only is it a friendly atmosphere but I love the Aveda products that they offer. I have the color conserve shampoo and conditioner and I can attest it is the best shampoo/​conditioner I have ever used.

I can’t attest to the other services offered at Twin Image, but I can say that bikini waxes with Ciara are awesome. She is friendly and immediately makes you feel at ease, even though you’re half naked. Compared to other waxes I’ve had, her technique was quick and relatively painless. She kept the conversation going to help keep my mind off of the pain and acknowledged when certain spots were going to hurt. Overall, I couldn’t believe how fast she worked and how little pain I experienced. Not to mention everything looked great! I’ll definitely be returning to Twin Image for all of my waxing needs.

This update is in response to the business’ response to my review.
Since my sister made the appointment, of course there is no record of my being there.
Characterizing my reviews as negative is a cheap shot. Three stars is «A-​OK,» not «A-​Not-​OK,» and two stars is «Meh, I’ve experienced better.» I’m clear that my opinion is informed by the 11 years I spent in Chicago. Whenever I can (and unfortunately the Twin Image experience didn’t provide this opportunity), the content of my reviews points out the bright spots. So, Twin Image, I’m sorry your «image» is not in line with my experience. I’ve experienced better pedicures.

Got a facial here yesterday… WOW. It included a nice massage (foot/​calf in addition to head/​neck/​shoulders/​arms/​hands/​chest), my skin is glowing today (I really could see a difference), and she was quick and skilled at extractions. I’m a happy camper!

I had never had such a nightmare of an experience at a hair salon prior to my visit at Twin Image. I just moved here from Los Angeles, and I chose Twin Image based on its acclaim from Salon Magazine and local news channels. Supposedly it’s the best salon in Eastern Iowa, but based on my experience there, I cannot fathom why.
I went in with my previous color formula from my old Aveda salon in southern California, so I thought it would be a painless transition. Boy, was I ever wrong. My hairstylist’s name was Jackie, and she started off by sloppily putting color on my head. It got all over my face, and then somehow color was flung into my eye. My eye stung and it was very painful, and Jackie responded by handing me a towel – but the towel had color on it, so it only got more color all over me. She didn’t take me to a sink or anything to try to help me get it out, and only got me a cup of water.
As if this wasn’t bad enough, she argued with me about how my old hairstylist did my color, and tried to convince me that her way would be better.
When it finally came time to style my hair, the situation only got worse. I told her that I prefer not to have my hair straightened with a flat-​iron, but with a blow dryer instead, and that I don’t like to have a lot of product weighing down my hair. Apparently she didn’t like that (or didn’t listen), so she just finished my hair by doing absolutely nothing to it besides finger-​combing it with a blowdryer and spraying hair spray all over it. My hair looked awful, so I asked her if she could re-​blow dry it with a brush, and she said that normally that would be extra (seriously?) but that it was fine for now. This kind of language would normally indicate that she wouldn’t charge me extra for this, but she did anyway and did not tell me. I was charged $ 25.00 extra for my hair to look like a bird’s nest. She did try to take some of the many color spots off my face, but she rubbed my face so roughly with a washcloth I felt pain afterwards. I paid roughly $ 125.00 for this terrible experience.
Obviously, I asked her for my hair formula back, and she said color got on it and wrote me up another one. I don’t trust it, so I’m having my old hairstylist mail me another one.
Luckily, the manager has since offered to refund me part of my money, so I definitely appreciate that.
Bottom line: I will never go back to this salon. I’m sure the salon has better stylists (or at least I hope so), but I wouldn’t recommend Jackie to anyone, friend or foe.