Michaels

This is a GREAT store sometimes u find what u need others u have to look around elsewhere… Most of the time the store is nice neat and tidy i mean u have those moments HOLIDAY TIMES when its a wreck but that every store…

Something is very wrong when you go into a huge craft store like this looking to buy a Thanksgiving wreath or anything relating to Thanksgiving and the staff which were very helpful and nice telling you they do not have anything and where to go, this holiday has not even came… what a shame how a lot of store’s like to hurry up this holiday to get to Christmas, this store had Christmas decorations outside, from the front to the back of the store I mean every nik” n Cranny had Christmas Items and with the smell of Christmas too was in the air.

I love this store. I need to stop going so often because I end up spending more than I had planned. I’m usually asked if I need help finding anything but not always. But the times I usually go are busy hours. I downloaded the app and use the coupons from my phone and it is so easy to use.

Girls here need to be nicer! They need to work on asking is we customers need help finding anything?

Octavio omggg he is a life saver I came in looking for nesting boxes and he was busy but he stop what he doing to help me and he found them for me I call 2 times and they said that they did not carry them (So I want to say thank you so much)

Nice, big location, well stocked and clean. The only reason I’m am giving a 3 star instead of a 5 is because the security guard is a little intense, followed me around the whole time I was in there and made comments to me about me still being there as he would walk by kinda rude and disrespectful if you ask me. Yes I was there for a half hour, but that doesn’t mean I’m a thief. I understand that it’s in a rough area but I was wearing shorts a tee shirt and had NO bag where was I going to stick stolen merch? I know he was just doing his job but I shouldn’t feel like a criminal while I’m shopping.

My most visited Michaels location since it opened.
4 stars only because the line is always long with only 2 cashiers. But then again, i think all michaels have the same issue. Personally, I’ve never visited a michaels with little or no line. (Seriously)
Little advise, download the app and use the coupons to save yourself a couple bucks. :)

It’s really sad when you call a business and never get your question answered. I called this place today to ask if they had a certain product and was put on hold for more than 15 minutes. A person then returned to the phone and thought I was another customer. I patiently told her what I was waiting for and that I had already been waiting for 15 minutes. I was then put on hold again. I really don’t think these people actually try to look up the product or go see if it is on the shelf because they are just too lazy. They just put you on hold and leave you there for the next lazy person to pick up the phone.
I eventually hung up after waiting another 5 minutes and called back and asked for a Manager who didn’t even bother to apologize for her incompetent customer service agents answering the phone after I explained what had happen. It’s a shame when something so easy can’t even be accomplished because no one gives a damn about their job or the reputation of the business. If I was corporate I would fire the whole sorry lot.
Visiting this store location is even worse when you have to wait forever for someone to help you get something that is behind a damn Alcatraz cage and checking out takes forever and a day because you only have two cashiers who are checking people out and doing returns at the same time for about 50 customers standing in line. I’d rather drive 20 miles for a decent Michaels with better service.

Clean, organized, well-​stocked store. Bigger and nicer than Hawthorne and West LA locations. I was there in the middle of a weekday so I didn’t have cashier or service problems. Not sure what it’s like on the weekends. In a great shopping center which is in the middle of a neighborhood which seems to be in transition… lots of security personnel… across from Hollywood Park Casino.

I just want some freaking markers out of the pad locked cage!!! Why does it take 20 damn minutes for some to come with a key?! Every time I come here the service and the lines are SLOW! I am going to have to start traveling to another Michaels…

I really like this store chain due to the type of item that they carry! However, as a typical Southern California operated retail establishment the service is horrible! Moreover, as I stand in a concert length line with two cashiers I begin to wonder why do I continue to write reviews and alert the public of places like this if the management will do nothing but collect a paycheck!!!

This store has waay more jewelry making tools than any of the other Michael’s I’ve been thru in LA. Some may have more beads, but I don’t do beads. The line to check our was a bit long (three cashiers including the manager), but it was worth the wait.

Filthy and unorganize I have been to better Michaels stores. They lock up the acrylic paints and you have to ring for them to open the cabinets. The wait for service is long… they have finish shooting the shit, taking a cig break or your first child graduation before they arrive reluctantly with an attitude mind you. I will have to say no to this particular location and drive further for better customer service.

I’ve been to a couple Michaels and this store seems to be under staffed every time I visit. If you have a question, consider yourself lucky if you see a soul walking by.
A lot of their merchandise is over priced, so download their app and use your discount.
Store is a bit messy, and I am sure is due to minimal staff scheduled.

If only I could spend all day, everyday crafting!!!
This Michaels is the closest one to the westside (I don’t count SaMo location because no one in their right mind would CHOOSE to go there. Unless they’re not claustrophobic/don’t have a fear of falling objects. And the Inglewood store shut down).
The only major issue I have with this place is staffing. There is NEVER anyone in the frame department, and it seems like the staff on the floor are legitimately trying to hide from customers. I went looking for some specific frames once and waited almost 30 minutes for an associate. And still didn’t get helped.
The store is pretty big-​yet the aisles are super narrow-​and the if the shelves aren’t a bit of a mess, they’re still usually stocked. Note that if you see something you want on the website, not every Michaels actually carries the item in-​store.
Also, make sure you use the bathroom before coming to this location because you’re probably not gettin in. Unless you’re waiting by the door, not knowing whether or not it’s even occupied or standing in at least a 20 minute checkout line to get a sales associate to open it-​just save yourself the trouble.
The West L.A. Michaels (off Olympic/​Sawtelle) CANNOT open soon enough! I will probably be there a minimum of 7 times a week:-)

Seriously, how does this store stay in business.
The store is a mess.
Supplies are dirty and make sure it’s not open/​used before you purchase anything.
Staff is so so you may get lucky one day and find someone who can help you.
Check out is usually only one person, two cashiers if it’s busy.
Seriously, this store is my last resort.
I can’t think of anything positive to say about this store.

Three stars because they have everything you’re looking for and more. The craft possibilities are endless if you have plenty of imagination.
Where it lacks is in speedy register service, there is always a long line with only one or two people working the lines. Also, because the store feels crowded and just walking in makes me feel a little uneasy.
I had trouble finding an item and there was someone that was able to help me out, she was really nice, in no rush to help me, and had high energy. I really liked that, I value when someone is willing to help me and go above and beyond to make sure I find what I need.

Not a bad place to shop if you’re looking for arts and craft junk or something to pick up if you need a hobby.
Being a straight male in the ghetto, I have more things to worry about than shopping here. So I only come here if I’m with my gf.
If I had kids and they had school prjects then I’d be here all the time. And another thing I noticed is the cashier situations always suck. There’s a long line and only 2 cashiers?

The service is slow.
I used to work at Jo-ann’s so I know its not that difficult to ring up people. I should have been rewarded for my speed and agility. I could get a customer in and out with crack head speed, all that with a smile and suggestion in mind. I shouldn’t hold people to my high standards… Also, I wasn’t impressed by the lack of enthusiasm as the cashier put my glue in the bag. –_–

Wow! I’ve never been inside a Michael’s before. My little bro needed some styrofoam balls for some molecular model or something so we came here.
This place is huge! They have tons of stuff from ribbons, foam letters, pebbles, marbles, colored sand, beads, frames to sea shells! All just waiting for a creative mind to combine them and create some spectacular piece of art or something LOL
We found everything rather quickly. All went pretty smooth until we got to the register, a long line to pay! Fortunately the cashiers were fast and we were out of there in no time.