West Michigan Street Veterinary Clinic

Excellent clinic my pup is needing surgery for hip dysplasia dr Johnson took the time to call back and alleviate some of my concerns and answered questions I hadn’t thought to ask in office.

This place seems to function more as a vaccination center rather than a traditional Vets office. They offer like types of service but almost everyone there seemed to just be getting vaccines.
The staff all seem very friendly and genuinely concerned with the animals well being. We waited about 25 minutes in the waiting room and then about another ten in the exam room. The waiting room had about 15 chairs and they’re always full. Be aware there isn’t a public restroom, which is crazy in my opinion. You’ll have to hope either the laundromat or little store nearby will take pity on you.
Overall this place more than met our expectations. And the shampoo we got from them smells amazing. Open a public restroom and it’ll be a four star establishment.

Originally, I would have given this organization high praises. I think Dr. Johnson has the best of intentions toward veterinary care.
However, the front desk staff are a completely different matter altogether.
Below is an example of an e-​mail that we received from them:
«I am writing to you in regard to your relationship with our practice. As you know, we’ve been providing veterinary medical and surgical services to your pet (s) for some time now. It has come to my attention that on numerous occasions you’ve indicated displeasure with either our services or our healthcare team.
It appears that we are no longer able to fulfill your veterinary needs to your satisfaction and, therefore, are unable to retain you as a client within our practice…»
They seem to send these messages out enough that they’ve written a form letter for it. Notice they can’t even distinguish «pet» from «pets.» We’ve been bringing to them our 5 dogs for years.
They admitted over the phone that they had not been abused by us, but didn’t like our «tone.»
There were a few occasions that we questioned actions that were being proposed and that was apparently enough for the front desk people to give us the heave-​ho. Unbelievable. We have a dog that is not going to live much longer and they know this. I was hoping to be able to work with Dr. Johnson in determining her final days, but that will obviously not happen.
I have never seen a practice behave this unprofessionally.

I visited this clinic because I foster a rescued dog. This clinic thankfully offers discounts to some of the rescue shelters. It appears they offer good prices to all, therefore you should be prepared to wait. I also like being able to check their calendar online to see when they are taking walk-​ins. While my first visit with Dr. Johnson wasn’t as impressive as I’d hoped, my second visit with Dr Ruth Landau was much better! She took her time, checked my little dog thoroughly, gave her fluids and meds. I can only hope that this time my little foster dog is on her way to a full recovery. I do appreciate that Dr. Johnson offers these services for those that are trying to care for the animals. I wish more vets could keep their prices within reason.