Steak ‘n Shake

I love Steak ‘n Shake. And the food here is as good as any other location. But the wait times, both dining in and the drive thru, are atrocious.

So I don’t know why the reviews are so low here but I guess it is what it is.
So if you don’t know this is a good cheap chain restaurant.
This location has courteous service even though it’s limited.
The service is a little under staffed for a lunch time but they were all working together harmoniously without a hitch.
Obviously with limited servers you may not get your refill as fast as you like but you will get one.
So I had a cup of chili. Always been a good choice to have from any Steak and Shake that I have been too.
Today chili however was a little chilly. Cooked have been a little bit warmer for my taste but still not bad.
The burger was the royale single patty with bacon.
Great burger if your craving both breakfast and lunch.
For the price of all the food I can’t make a serious complaint because I was being charged $ 8 for a burger, fries, chili, and Vanilla Coke that came out at a reasonable time while under staffed.
All in all I have a never had a bad experience with Steak and Shake. I have been a fan of this place since 2001. And I have had Steak and Shake in FL, GA, TX, IN. Anywhere I could find it.
Great place IMO.

I’ll give it to this place: they have solid food and milkshakes. However, the food would be more acclaimed if the uneducated employees got food ready quicker than 30 minutes.
I’ve been to this place quite a few times, and both the drive-​thru and dinning are horrendous if you’re in a hurry. No matter how badly you want to receive your food in a quick matter, those dunces will always manage to get your food out slowly, and sometimes incorrectly also. Even though they have pretty decent food, I think that my blind cousin Marbles could dish out food quicker than they do.
Overall, if you don’t mind waiting around for good food for and hour than this is your place. However, if you want your food to be prepared in under 45 minutes, try to go to a restaurant where the employees are more competent than my uncle Randy whose a retired Vietnam veteran with Parkinson’s.

I think this Steak and Shaker needs to go on a hiring spree! This is the second time my boyfriend and I have been here and they are so slow due to low staffing. I love steak & shake but this wait is ridiculous.

I love Steak ‘n Shake. It literally holds my heart, but even though I don’t eat there as often as I used to, in my unhealthy days, I would literally pass this one to go to the next closest one. The service was consistently sub-​par and they were always out of chocolate chip cookies! What more can I say?

Absolute ratchetry. Got scolded by the woman at the window because I tried to pay with a $ 50. I was happy to give her a $ 20 instead, but she was not happy. At this point I started filming. As I took my drink from her, she accused me of snatching it (it’s very clear in the video what actually happened). We had a great little chat and she refused to get the manager. Another woman in the kitchen who was much more polite and professional began to help us, that’s why this review isn’t a 1 star. While the experience was pretty hilarious, I wasn’t there for entertainment.

I don’t know how many more times I’ll allow myself to eat at Steak ‘n Shake before I throw in the towel. On the bright side, at least at this location the people who worked there were quick to get me my order. The food, though, is just lacking in taste and quality.

Extremely rude employees with no regard for customer satisfaction. Had to call the store to complian and the manager did not offer any apologies or compensation. The wait for our food was over 30 minutes and we were ignored. They were not busy. The girl servicing us proceeded to yell at her manager in front of us when confronted.
Do not come here.

I mean it’s a Steak ‘n Shake what more can you say? I went through the drive-​through to get a milkshake. There was a long wait. I also ordered the mint cookies and cream shake, but was promptly told that they had run out of cookies for cookies and cream. So instead, I ordered the mocha shake. My shake did not taste like a mocha, in fact, it tasted like peppermint. I was really disappointed.

Can’t say I’ve ever had slow service at this location. The food is consistently good & freshly made, they’re always open, & employees are friendly & attentive. This is my neighborhood’s 24 hour go-​to spot to eat, no matter what state of sobriety we happen to be in. If there’s ever a debate on where to go, you just mention Steak n Shake & there’s instant agreement.

While I love a good Steak ‘n Shake milkshake, I will not be getting over to Steak ‘n Shake for a good long while.
After waiting 20 minutes in the drive thru line (ok, I get it everything is made fresh, and I’m willing to wait.) I get up to the window with the coupon that I TOLD the lady taking my order that I had, and she proceeds to ROLL HER EYES at me and «go get the manager» ok, so I’m already pretty over it at this point, the manager comes over, does not say one word to me, snatches my phone (with the coupon on it) and is a total jerk about the whole thing.
If you don’t want people to use coupons, don’t put them out. The service was the worst I’ve experienced in a while and shame on the manager for condoning such bad behavior!

I am receiving my order wrong because I didn’t not say everything on my sandwich. The waitress replaced my sandwich right. When I paid last night should be over $ 6.00, I gave the new manager $ 10.00 however he did not give me back my change for $ 4.00. I think he is so mean and a theif. I really don’t appreciate him and there will be no tip for the waitress. I will never go to that restaurant ever again!!!

The food is always good here but for some reason the service is horrible. We stood there for 15 minutes waiting to be seated and then when we were finally seated we waited another 15 minutes before anyone came to take our drink order. The only reason someone stopped to get it was because we asked them if anyone was gonna wait on us.

I don’t get why this place has such horrible reviews. If I had to rate all of my experiences at fast food joints this would be number one. Granted this was my first time having Steak n’ Shake or any type of sit down/​wait service at one. Living in California we dont have any there. My husband has been raving about it for over a year. It was pretty much our first stop when we got to Indianapolis.
The atmosphere was clean and nicely decorated in a diner style. All servers and cooks had on uniforms and were very friendly. Our waitress waited for my indecisive self to figure out what I wanted. Since its in the name I had to also get a shake. For the amount of food you get the price was perfect! And the shake was humongous great to share with someone. I am picky with my shakes and although it tasted good, it wasn’t as thick as I would have liked.
Overall the food was ok. What you’d expect fast food to be like. As always you get what you pay for.

TLDR: Awesome food, terrible servers.
As several reviews have already stated — the service is consistently poor. The kitchen crew is consistently fantastic. Food is always great.
I think the servers need more training. One thing that slows everyone up is whenever a server has to use a computer. They always seem perplexed with the technology.
Tonight was the first time I ever walked out. I was there 20 minutes and didn’t even get to place a drink order.

Not the greatest service here ever. But, it’s close to home. If you order chilli you always have to make sure they haven’t spilled it all over the bowl and always need to request crackers. I do love that any sized iced tea $ 1. The food is typically as good as any steak n shake, but the service is really on of the worst.

Why do I keep coming back to you for punishment? It’s like customer service S & M, all because I crave the mocha-​caramel or salted caramel pretzel shake. Service is very inconsistent here, speaking from drive-​thru experience only. I realize Steak n’ Shake’s average drive-​thru wait is typically longer than the most fast food restaurants, but this particular location takes this fact to the extreme. One time, I gleefully pulled up to the drive-​thru, with no line to deter me. After waiting 6 – 7 minutes and running my car back & forth over the car weight indicator thingy, there was still no acknowledgement from the order box; total silence. I was too passive to go inside and get someone’s attention (hence Unilocal), so just drove away. Other times, I’ll get handed an order completely different from what I requested; when I bring up the mistake, I get the impression that it’s my fault from the attendant.
Also, I realize that Roger Ebert is… WAS a huge Steak n’ Shake fan, but the drive-​thru flyers posthumously advertising his «thumbs-​up» and burger accolades always sadden me… especially when you spend 10 – 20 minutes staring at them while waiting for your order, and start thinking about how Ebert could never eat his beloved burgers again, only a liquid diet through a stomach tube, after his thyroid cancer. It does put your so-​called «suffering» at the hands of Steak n’ Shake’s lax customer service in perspective though. Way to guilt trip me, Steak n’ Shake.

Negative stars. Terrible terrible service. Rude attendant gave lip when my friend ordered a number three (frisco melt meal) according to THEIR menu. The waitress responded, «i dont know what a number three is and ive worked here for 14 years.» Uh, what? She then turns and yells at the kitchen staff «what’s a number three.» This was at 11am on a sunday with a minimal crowd. Apparently they need better training om their menu and customer service.

Love steak n shake but… this one seems to have a load of problems. Out of the three times I’ve been in the drive through, I’ve only made it through once. Inevitably, something happens and they announce, «It’s gonna be 5 to 10 minutes before we can take your order». F’real?! Wendy’s is right across the street ya’ll! No need to wait 10 minutes !

I do like steak and shake but this location is not the best. Most of the time when we go to the drive thru no one ever answers. We went in once and I overheard the girl that worked there saying she just didn’t feel like doing the drive thru so she didn’t. The service is usually slow so be prepared for a wait. They have not really messed up our orders though so that’s a plus!