PFM Truck & Car Care – Indy-South

I’m actually surprised these guys can stay open with their blatantly criminal-​style operation. And I don’t use that kind of language a lot. Here’s my story: I call them while I’m on the way to Indianapolis. They say they can replace my exhaust manifold (my first key issue) easily. Except, when I get there, I break down. I have to have it towed (first mistake, these predators were ready for blood!). So, I leave it with them for an estimate. Ask them to check the rear brakes, fuel and cooling system as well. Sounds ok? Well, it’s about to get ugly.
First off, they stall me on the estimate, knowing I have a flight booked out of town. Then, they break the news: a $ 10,500 estimate. I’m completely serious. And apparently, they were too. After I picked myself up off the floor, I started combing through the estimate, I saw that they were also jacking the parts prices by 100−500%. So somehow $ 30 parts would end up being $ 130. They estimated $ 800 for a carburetor (a $ 250 part) $ 400 labor to change shocks (usually about $ 15 – 30 per shock) I could go on…
After talking to several other mechanics, I basically told them that I wanted my RV back. «Not happening,» they said. Not until I paid them $ 525. Their «estimate cost». So they basically held my vehicle hostage until I paid them their $ 500 extortion fee.
Think it’s over yet? Nope. These completely unprofessional thieves also parked the RV in a spot that was so difficult to get it out of, that the tow truck driver nearly got a hernia trying to push it to his truck.
The sad joke about the whole thing is that in the end, they tell me that «they wouldn’t be able» to replace my exhaust manifold. So basically they lied to get me in there in the first place, held my vehicle hostage and then extorted money from me. «Crooks» doesn’t even begin to describe it.