Perception Strategies

Specialties

* Healthcare Mystery Shopping

* Patient Experience Deep Dives (Employee Audits)

* Customer Intercepts & Interviews

* Direct Employee Observations

* Customer Service Training

* Customer Service Consulting

History

Established in 1998.

Perception Strategies, Inc. is a national customer perception firm based in Indianapolis, Indiana specializing in healthcare mystery shopping and customer service improvements. Since 1998, the company has provided clients with tens of thousands of insightful observations that have resulted in substantive, pro-​customer changes.

Meet the Business Owner

Kevin B.

Business Owner

Kevin Billingsley, president and founder of the company, has over 20 years experience in marketing and service industry market research. «At Perception Strategies, we believe that consumer perception drives the decision-​making process more than any other factor,» explains Billingsley, «and it is human interaction that weighs heaviest with the customer. We feel that direct, unbiased observation is the only viable means of achieving consistently high standards of customer service.»