Midas

They had my car towed there to fix a problem that was not fixed at the other location downtown… they did fix the problem. however, in the process they managed to break my gear shift off the steering column. 410 dollars to fix. and when they fixed the problem that was originally needing fixed, they busted the brake line. 200 dollars. now my car is in worse shape. when i confronted them about it they say they didnt do it???
DO NOT GO THERE!!!

Received a coupon in the mail for a free oil change after moving to the area. Called ahead to see if I needed an appointment and was told that service was «first come, first serve.»
When I arrived and showed my coupon, I was told that I couldn’t use it on a Saturday. Thinking I had missed that on the coupon, I asked, «Oh, does it say that?» The manager replied, «No, I’m informing you now.» When I asked if he would honor my coupon on a Saturday since it didn’t indicate anywhere on the coupon that it was only for M-​F, he replied they would only accept it M-​F.
Horrible customer service and deceitful advertising strategy.

I enjoy this location for a chain auto store.
Their customer service is great and they make small talk instead of acting like you don’t exist until they get payment.

I went in to get my brakes fixed.
The brakes were working but making a grating noise.
Waited in lobby for a couple hours.
Then a guy approached me with a brake pad in his hand,
telling me that the problem was my brake pads were worn all the way down.
For all I know, he could’ve just pull that brake pad from the trash.
They told me how much it would cost. I didn’t have the money, so I drove out of their parking lot.
Now, there was a MUCH worse problem. My brakes weren’t just making an annoying sound, now they WERE NOT WORKING! I almost pulled out into the road because I couldn’t stop my car. After several pumps on the pedal, the brakes worked. From then on, my brakes only worked after pumping the pedal several times.
I took the car back to Midas the next day. The manager came out to talk to me and said that it was just a coincidence that my brakes started doing that. That is obviously ridiculous. Brakes worked fine (aside from the noise) every day for months and months, then Midas looks at brakes, then brakes don’t work properly. Clearly Midas messed up my brakes.
I left (and when they had printed off what my car needed, they actually handed me another lady’s receipt for her vehicle’s repairs). Then I did a little research and found that Car-​X was well-​reviewed. I went there, got my brakes fixed for about half what Midas was saying it would cost.