H&R Block

This place is a coin toss. They have a few knowledgeable people working there. They also seem to have a lot of people who just pretend to be knowledgeable. We generally see Joyce Nolan and have had fantastic luck.
This year we got our papers back early, and decided to beat the crowds. The lady that helped us seemed confused by the computer in general. She was quite slow at entering the data. And then my wife had to point out that she made a mistake in calculating our state return. She was trying to tell us we were only entitled to a return about a third of the size we ended up getting. And then we were led to believe they would e-​file it for us. We received a call this afternoon stating we would have to come pick up papers to mail into the state. We arrived to be greeted by two ladies who became indignant at being questioned at how much we paid for this service only to have to do it ourselves. After failing to receive a satisfactory explanation, we left with papers in hand. The icing on the cake was we were handed an envelope without a stamp on it. So not only did we have to come pick up papers to mail, now we have to go buy stamps to mail it.
I’d have expected this from a smaller operation. But this is the biggest tax preparation company in the country. And they charge accordingly. Really disappointed.
Update: After speaking to the district manager, we received a sincere apology and a partial refund for our tax preparation.