Dreyer & Reinbold Mini

I recently bought my silver Mazda3 from Dreyer and Reinbold and can’t say enough great things about this place!
From the second my husband and I walked on the lot we were greeted by Kerry Knight, who also ended up helping us purchase the car as well. I found the specific vehicle online and even though they were closing he walked us back into the shop to look at the car, because it still needed to be detailed, and we were able to see the vehicle right away instead of having to come back on another day.
Kerry worked with the owner to get us a fair and reasonable price for the vehicle and even helped me set up the bluetooth feature in my car with my phone before we left the lot.
Since buying the car Kerry has called twice to check on how I am liking the vehicle and making sure everything has been up to my satisfaction.
I would highly recommend this place to anyone interested in buying a car. Plus they offer free car washes on Saturdays for all customers! Now that’s service!

So after looking online and doing a bunch or research I narrowed my selection down to a just a few makes and models. After driving the Mini and my salesman Jerry Lee gave me a full presentation of the Mini I was sold. You can tell he really does have a passion for the Mini product and the knowledge of his product shows. Chris in finance saved me 2 points in interest over my own credit union that I have been with for years. These guys are top notch and really care about customer service.

The car is great the sales staff is pretty good but the service is horrible. Just horrible. I bought a 2011 Mini Cooper S convertible back in late November and wanted to add a few accessories: an iPod connector, driving lights and tinted windows.
The iPod connector was a no go but only after they tried to install it. Something about the newer models having fiber optics.
Driving lights required a different grill. It was on backorder.
Timed windows were installed but on inspection (which was only done because they left the back window completely smudged inside) I noticed a 2 inch scratch.
The grill finally shows up for them to install the lights. I take the car there. I ask them to also fix the scratch in the tinting. They agree. They give me a loaner car. Smoke starts rolling out when I pulled into my driveway. They pick it up and replace it. The interior toggle switch for the light is the wrong one. It takes another day for them to get it in. It doesn’t show up. Finally they call around noon the third day and tell me the car is ready. Someone brings it to me and picks the loaner up. I notice the scratch has not been repaired. I test the new lights out and discover, much like the service department, that they don’t work.
Very, very bad start to a new purchase.