America’s Best Contacts & Eyeglasses

I’ve been visiting this location for years because it’s close to home, quick, inexpensive, and always have my contacts in stock. Other places always had to order my prescription. I was stressed today because I realized right before I left on vacation I was out of contacts. I called and the employee on the phone was not only NOT annoyed but incredibly helpful. She pulled my file, checked to see if they were in stock (which of course they were) and put them at the desk for me to pick up. She even wished me happy travels before disconnecting. She went above and beyond, and I’ll forever be a customer.

I went with my wife, because she saw they were having a sale on Fendi glasses. We assumed they would be ugly, since they were selling two pairs for a hundred bucks. She actually found two pairs she loved pretty much right away, which is unheard of for her (love you sweety). The manager helped her pick them out, and he set them aside until she got done with her exam. Her exam, which was free since we bought two pairs of Fendi glasses for $ 100, was actually pretty thorough. I couldn’t believe they actually gave her a free exam for buying glasses for $ 100. That was what we used to pay for the exam at my old doctor’s office. I expected it to be rushed, but Dr. Horan was great. He is a young guy, so I guess he still has plenty of energy.
When we got out front, we sat down with the salesman. I couldn’t wait to see all the things my wife «just had to have.» The lady actually just asked my wife a bunch of questions about her computer usage and reading habits. My wife said she doesn’t read often, so she just takes off her glasses. After some more talk, the lady told us that with my wife’s prescription being so low, she could use the free plastic lenses. I’ve never heard a salesperson say that the free thing is okay.
She offered a package deal to get a warranty and coatings, but my wife doesn’t wear her glasses that often. We said no, and that was it. No back and forth over all the reasons we should get it. She offered the transitions, too. She said she offers them to everyone, because they’re great, and my wife had said she gets headaches after being outside in the sun. We discussed whether it was a good idea. She told us what the price would be. We decided to just skip it and buy some cheap sunglasses. The salesperson said okay, and told us our total. $ 100.
I couldn’t believe that we actually got the deal from the commercial. They were happy to show us the frames. She got a great exam. They showed us some options. Then, they were actually happy to sell us the deal from the commercial. I honestly don’t remember that ever happening. I’m in sales, and I don’t remember seeing it.
When we went to pick them up, the two guys were joking with us while they made sure my wife’s glasses fit. They really seemed to enjoy helping us, even though we came in as they were closing.
I really can’t believe how well this went. I’ve been telling everyone I know. I even joined this site just to talk about the great service here, and the poor service at the place where we tried to have dinner. I’ll be getting my exam there in a few months. Hopefully, it will go half as well as my wife’s.

I am a former employee who was treated bad by the company. The store had a flood and what ever was in there (mold) they say no caused me to go into allergy asthma attacks. I took a week off and asked for workmans comp to be filed, that was January this is May and I still havent heard a thing. I continued to have breathing problems because of whatever was in the air so for my own health I quit my job and now they are fighting my unemployment. Does that sound like a company that care for its employees

Rude employees and incompetent staff. I felt rushed through the appointment when I was with the optometrist. Then, I waited forever to check out.

Terrible. I made a follow up appointment for 5:15pm and it is now almost 6pm. I was told it will be at least 30 more minutes. There is only one doctor and a full waiting room. I do not see the point in making an appointment if there is going to be an hour and a half wait. Completely ruined my evening.