Aadvanced Limousines

Family limo night was perfect. Our driver Kevin made us feel like he was part of the fam. And for a group with no destination or agenda he pulled it off effortlessly. This was our 3^rd time renting from Aadvanced, and definitely will not be the last.

We reserved the pink limo for a bachelorette party, our driver Brock was awesome! He arrived on time and offered to help us with our stuff. He drove us literally all over city and was such a fun driver! I would recommend him to anyone looking for a fun limo ride! The limo itself was nice and clean and stocked with water!

Janell from Aadvanced limousines was PERFECt! She was very kind and friendly and was very familiar with hot spots that I wanted to go to. She even showed up a hour early that her scheduled time! I would highly a recommend her for any event!!!

Janell was a few minutes early and had already loaded our bags in the car by the time we walked out. She asked us if we had our tickets, ID, etc before we left. Bottled water was offered and the town car was clean and comfortable. She was a courteous driver and pleasant to talk to. Reservations over the phone were easy and the person I dealt with very nice. Absolutely would use again!

This company was amazing! We had Scott as our driver, he is the sweetest and most kind driver. We used the black 300, pretty nice way pull up to a casino and some bars. Anywhere really! The did the quote online and when I had questions I didn’t feel like I was bothering them when I call, they were very helpful and the price seemed very reasonable! Thanks so much for a great and safe birthday evening!

This company needs to publish pricing online vs. handling requests over email.

Had a GREAT experience going out for my 39^th bday with friends. Vehicles (14 passenger Excursion) was absolutely beautiful, and the driver was friendly & helpful all night. Kept in touch with us via text messaging while we were inside our locations, and kept us updated on our timeframe for the night.

My friends and I have used this company twice for Bachelorette party transportation and will keep coming back! Scheduling a night out with them is such a simple and professional experience. The drivers are outstanding. We have had three of them and all were great! They are always trying to help make your evening the best that they can. Our drivers were always willing to take photos for us, drive us around wherever we may choose to go, etc. The limo’s are very nice (we usually go with the stretch Hummers) and the pricing is VERY reasonable. Also, if your pickups aren’t specific times, if you text them, they are there within 15 minutes which is GREAT! Love Aadvanced Limousines!

I hired Aadvanced Limousines for my wedding and my wife had instructed the folks on the phone exactly where they need to be dropped off 2 days before the wedding. However, the driver dropped my family off few blocks past the venue and my poor family members had to walk back in the cold wind. When we called Aadvanced Limousines back to have the driver pick them up immediately and drop them off at the exact location, the person on the phone (Christy) said that he has to go and pick up people for another wedding. She was not apologetic and helpful.
«So they were dropped off 2 blocks away! I apologize for the mess but what do you want me to do? The driver has to go to pick other customers up». We had photographers waiting in front of the venue to take pics of my family getting off the limousine and all those memorable pics were lost :-(
I did not care to follow up with them till Monday and they completely ignored my calls till I asked my credit card to put a stop payment on half the amount, and left Aadanced Limousines (Christy) a voicemail telling her that I have put a stop payment. I got a call back within one hour and they promised that they will get back to me asap with some sort of compensation for my troubles (I was expecting them to give me a big discount for this mess). I called up my credit card company and asked them to release the hold (was being fair to them). Again I did not get a call back from Aadvanced Limousines that day or the next. I had to call them again and this time I called Christy who apologized for the mess and claimed she knew Indianapolis inside out and according to the driver everything was done well. She completely ignored to see our point of view or understand our situation. I almost put a full hold on the amount but decided to let it go (since this is a happy moment in my life) and just make sure I warn the other folks about their poor quality of customer service.
What makes a company in the service industry successful is their ability to deal with the accolades and criticism with the same level of interest (more for criticism) and not ignore critical calls. I am surely not going to use their service anymore, there are much better limousine companies out there and I would advise you to go to them instead. I paid a lot of money for their service and did not expect it to be so poor. I never mind paying good money for good service. All our vendors were awesome to me and my wife except this one. I hope this review is helpful for you, especially for those who are planning to hire them for their wedding. We are still sad about the lost opportunity for pictures and wish we had used someone else.