The Carpet Guy

If i could give a no stars i would. Extremely unprofessional, left our bathroom dirty with pee stains, over priced for a horrible job. We were not even allowed to look at the finsh worl before we paid him. He is never on time. I’ve never experienced such bad services. He promised to fix our floors and came 35 min late then drove off once I sent him a message on how unprofessional he was. Such a rip off, and we are getting a lawyer, he stole 1500 from my family and refused to even come out and stick to his word on fixing his horrible job .
The next day he sent me a long text message threatening us.

I am not pleased. I had the carpet guy clean my carpets a few years ago and it was just okay. This time it was a disaster. First they tracked a lot of mud into my house, and the carpet didn’t look any better than when they started. After they left, the carpet started to wrinkle all over. When I had this done before, and when I cleaned them, it only took a few hours to dry and no wrinkles. It’s now eight hours later and it is still wet to the touch.
I did call Mike and he seemed concerned, then put me in touch with his“Carpet Guy”. After talking to Dwayne twice, I could not pin him down on a date and a time that he would come out. He gave me the impression he’ll get around to it. As it stands, I had to cancel my furniture delivery until the carpet dries and I can hire someone to stretch out the wrinkles. In all fairness the carpet may need to be replaced (a year sooner than I planned) and Mike didn’t charge me much. It will just cost me to have this fixed. My bad for calling him again. Beware!

I have hired Mike and his crew consistently since 2011 for both personal and professional jobs. As a real estate broker, I am cautious about the referrals that I give to my clients since my reputation is tied in with them if things don’t meet their expectations. My clients have been impressed at how their carpets look when he’s finished. I’ve had clients hire other carpet cleaners but many left stains or the carpets didn’t appear to have been cleaned at all.
I just had him out to my home to clean again today and the carpets look like brand new once again. The stains are gone and the carpet looks like it was just rolled into place. Someone who knows what they’re doing and delivers these kinds of results consistently is definitely worth every penny.

He did a great job. Please insist on a price quote before he does the work. We didn’t and, while pleased with the work, we were sticker shocked by how expensive it was. Had the same work done by a larger local firm 4 months ago for about half the carpet guys price.

Unilocal reviews led me to Mike The Carpet Guy after a recommended referral from a friend left me hanging. I am so happy I went with Mike.
I moved out of my place in N Charlotte and was getting it ready for renters. The carpet was decently worn and there were a few bad spots here and there. To be honest I thought that the carpet might need to be replaced.
I gotta say, the carpets look good as new. I really can’t believe it. All the reviewers were right. Mike obviously takes a lot of pride in his job and I can’t be happier. Also, Mike worked around my hectic schedule which was really nice.
I would highly recommend and use again in the future.

If you are looking for a detailed cleaning with superb customer service look no further.
If you are looking for a quick in and out, make sure you tell them. I on the other hand have a dog and a child and the detail they put into making sure all stains and hair were removed was FANTASTIC!
I am sure my carpets are more than ready to be changed but you can not tell with the amount of care The Carpet Guy gives.

I have a black lab that loves to lounge all over my couch and carpet, so I needed some extra TLC to get rid of the smell and stains! Mike, the owner, has been in the business for a long time and took the time to find out the cause of the stains, special treatment to get rid of them and took extra care of my expensive couch. I rely on him for my carpet cleaning needs repeatedly and would refer him to family, friends and other Unilocalers!

Today I called Mike from the carpet guy and he was super helpful! My daughter graduates Sunday and family will be here in 2 days so I really needed my carpet cleaned today. Even though he was busy he came by and did a great job after hours to help out AND he was extra nice. I recommend them 1000%. Great job!!!