Automotive Specialties

My 2016 was totaled within two minutes of leaving a new car dealership! I had gone less than one-​half mile and was rear-​ended while stopped. Anthony, Richard, and the Team at Automotive Specialties in Hyde Park actually kept their shop open on a Friday night to receive the car and talk me off of a cliff. They made me feel like the most important customer that they ever had … their service is extraordinary and easily sets the bar for how customers should be treated. From friends, I know this is how they make all customers feel! They handled everything — the rental car, the appraisals, insurance negotiations, etc. — and, they kept me fully informed throughout the process.
I have been going to Automotive Specialties for the amazing detailing services for years now. When I had this serious accident and needed their help in their area of core competency, they were amazing and delivered beyond my expectations. I would recommend Automotive Specialties highly and am convinced that they are the top tier of their industry.
My vehicle was totaled. What could have been an absolutely awful experience was mitigated by working with this Company for the appraisal and insurance process. Had it been repairable, I would have only trusted Automotive Specialties to do the work on a luxury vehicle. A family member has had extensive repairs done here as has a close friend — both were on BMW’s and all were extremely satisfied with the service and the terrific work on their cars.
Don’t go anywhere else and take a chance on your car … these guys are the best!!!

This company is awesome! I highly recommend them. My Audi needed body work done. They picked my car up (very convenient) and they furnished me with a rental for a couple of weeks while they worked on my car. I just got my car back and I couldn’t be happier. The body work was done to perfection. As an added bonus, they detailed the inside of my car. I feel like I have a brand new car. You can’t beat this company for their customer service, the convenience, and their work!

Well, got into yet another accident — very minor just needed a new grille. Got my car back with major damage done to the drivers door — scratches on the interior door panel and the incorrect part used. They had my car for several weeks and seems it just moved around the lot over and over. They did fix it, but it should never have been returned to me with damage like that and who the hell doesn’t inspect their cars before they leave a shop? I won’t be going back — it’s a shame, but Audi has other locations in Mass they certify so I will just use them if I have to. I hope ASI gets their $hit together soon, but can’t say I have high hopes.

If you read my last review I spoke very highly of the staff at Automotive Specialities. I was hoping not to have to bring my 2015 Audi Q3 back to them anytime soon after my last accident but unfortunately I did have to.
Long story short I called them right after my accident. Naji immediately sent a truck to pick up my car that had been towed to another shop without question. He did not want anyone else touching it. They answer any questions or emails so quickly and are always so nice. Sadly the car was deemed a total loss :(but that didn’t mean the guys here stopped working for me. They helped me deal with the insurance companies and made sure I got the best settlement possible. They know what they are talking about! I was already so stressed about the car being totaled and they once again went above and beyond for me and made this process a little bit easier. Even when I went down to clean out my belongings from my car they had already done it for me. And they did not miss anything and it was all packed up for me in a box. Not only are the extremely accommodating but their work is impeccable. If your getting your car fixed somewhere else youre making a mistake! I will continue to use them for years to come!

My fiancé and I own and operate a European auto repair shop in Southie, but don’t do auto body work. That being said, we have ALWAYS sent ALL of our body work to ASI. Our own vehicles as well! If you want quality body work, that uses OEM parts etc. This is the body shop for you. Rich, Anthony and Lynne are the who run the office and will take GREAT care of you and of course, your baby! Double thumbs up, HIGHLY recommended!

The service they provided for me so so convenient and hassle free. With my insurance they picked up my car and gave me a rental. Although it took them a month to fix my car, I was ok with it because I had a rental and my car came back in better condition than when I bought it a year ago. I am amazed by the detailed cleaning job. The customer service was great too, they always took good care of me and even waived some of my fees. If you are looking for good customer service and a job well done, this is the place for you.

Look, nobody likes getting body work done on their car, right?
These guys make it as painless as possible. They do excellent work, in a timely fashion and have excellent communication.
They make an annoying part of car ownership as easy as possible. I can’t recommend them highly enough.

With great efforts by automotive specialties I have changed my review. Thank u for listening to my concerns and doing needed to be done to improve customer satisfaction.

First of all I want to note that you should not judge this place by the neighborhood at all.
My relatively new Audi was in an accident that 100% was not my fault so I wanted to get genuine Audi parts. Being relatively new to the Boston area, I found AS after calling two Audi dealerships (Brookline and Natick) for a body repair shop that utilizes genuine Audi parts/​paint; they both recommended AS as the only option. This scared me a bit because I thought it might be a scam where they split their profits but I was quickly proven wrong.
After getting the other persons insurance information I gave AS a call to book an appointment for that afternoon. Within those 4 hours AS coordinated with the insurance company, appraisal company, and rental car company and a rental (from Enterprise) was ready for me. Their fast yet professional service made me feel very confident. Both Dave and Anthony know cars very well and found damage to the trunk and wheels that I normally would have missed.
Although it took a few days after dropping the car off to get an update on the project (could be an insurance company delay) they were happy to take my annoying calls and even sent me email updates (as per my request) so I could plan ahead to get the car.
Start to finish AS had my car for a little over 3 weeks, but I attribute this to their close attention to detail. My car has a unique paint color and they had to special order it from Audi in order to get it to match perfectly.
When I got my car back it was fully detailed (inside and out) and perhaps even waxed. I am someone that takes REALLY good care of their car and it looked as nice as the day I drove it off the lot.
In the end, I was completely pleased with not only the work that they did on my car, but their professionalism and ability to take charge and deal with all aspects of the repair process.
I know if anyone asks me for an auto body repair shop in the Boston area, AS will be my only recommendation.

These people are absolutely fantastic. They completed the repairs perfectly, dealt with the insurance folks and even detailed the whole car. Exceptional service and quality.