Very nice owner, everything done on site, inexpensive, 10% off for prepay… pleasure to do buainess with…
Southern G.
Place rating: 1 Fredericksburg, VA
Where shall I begin. Okay, excellent customer service from a lady from Puebla, Mexico. She’s very nice and attentive; unfortunately, she’s possibly the only good thing this establishment has going for it. I appreciate a nice person taking my work; however, I prefer quality when I’m having things dry cleaned. I took in 14 shirts to be cleaned and pressed. ALL of the 100% cotton shirts were done with wrinkles pressed into them; this wasn’t an issue of the shirts getting wrinkled after they were pressed; clearly the shirts were poorly pressed. The small pleats near the cuffs were all wrinkled and there were some«dents» in the fabric from some clamps that they used while pressing the shirts. The collars were poor. As a whole, the only part of the shirts that was well done were the cuffs, alone. The pants were poorly pressed. The correct way, I shouldn’t have to say, to press pants is to have the crease merge into the main pleat. The pleats were done one way and the pant crease another and they didn’t merge. Now, if the shirts had been delivered nicely pressed, I would’ve been able to overlook the absence of creases on the sleeves and the absence of a nice crease in the back pleat of the shirts. I took them to this cleaner because I was hoping they’d do a better job than I do pressing my shirts alone – no such chance. Also, I don’t know if this is regional, but I think NOONE in the area knows what heavy starch means. I don’t care how comfortable a shirt feels as long as it looks good all day. You would figured that this being a swamp, people would know what heavy starch is. For those of you who do dry cleaning in the area, the way to do heavy starch isn’t to add more light starch; it’s entirely a different process. You SOAK the shirt in the liquid starch and then you dry it and then you steam it with the pressing machines you have. So, the only difference is that after you wash the shirt, instead of putting the shirt in fabric softener, you soak it in starch. The nice lady did offer to refinish them for me, but in this are, who has time when an establishment closes at 5 p.m. I need things done correctly the first time. If any fellow Unilocalers know where there is a good dry cleaner in the area, please let me know.