All State Moving & Storage

Maybe other reviewers got a better crew but between the companies management and the movers they managed to take the stressfulness of moving to a new level. The movers were slow and inefficient and out of three movers the only one who actually did any work or spoke English was their crew head. I now see why they insisted on taking cash probably because they were not legally able to work in the US. Than they actually held my stuff hostage and demanded more money than was actually contracted. There was one instance where I was watching one of the movers attempt to try and figure out how to move a TV stand that weighed 10lbs using a hand truck, when I finally went over picked it up with one hand and put it in the myself truck myself because he literally spent 15 minutes trying to get it to stay on the hand truck.
This entire experience was a nightmare I would’ve just rather done it myself and not used these jerks. The only redeeming feature is that they didn’t break anything. Probably because they spend an insane amount of time wrapping everything. Moving 2 bedrooms with not that much stuff 6 miles took over 5 hrs. When I moved in with more stuff because we had another roommate took 2 hrs.

If I could give this company 0 stars, I would! In summary, there was not one good thing about this company:
1) After being quoted one price, I found a better price and contacted Allstate. They matched the other price and resent me a new contract however when the mover showed up, he had the old contract and would not validate my updated one and required me to put down more money — they only take cash by the way.
2) There was a $ 50 gas surcharge that they neglected to tell me when I received the quote. On the day of, they know you are stuck using them and just slide this in at the last minute! When I called that day to complain, the woman on the phone acknowledged that the original person who gave me the quote did not tell me about the surcharge however there was nothing she could do about it.
3) I hired 3 movers however only 1 did any of the work. The other 2 either sat around and took smoke breaks or was 95 pounds and couldn’t carry more than a 10lb dumbell. As a result, they took 5 ½ hours instead of the expected 3 – 3 ½ we imagined. The only reason it took 5 ½ and not 7 is because my husband and I carried a huge portion of the loads.
4) I called to complain about my service and still have not had anyone handle my issue. I called 3 more times and once received a person who tried to patch me through to the supervisor, he mysteriously was on another call. She called me back to patch me through again, and again, he was on a call. My time is valuable too!
In summary, do not use this moving company. Go elsewhere. Also, be aware of the hidden charges for wrapping items.

Even though I have heard bad reviews about this company (after I had already scheduled them) I actually had a positive experience with them. Prior to the move we sent them a detailed list of all the items we needed moved. They sent us a quote based on that list. The email that was sent clearly stated it was an estimate, travel time included coming to us and returning to their location and that there would be a 10% fuel charge. They said they would arrive between 8−9am. At 8:15 we received a call saying they were in traffic but expected to be there within 45 minutes. They actually arrived 20 minutes later.
When they arrived we explained that 1 item was missing from our list (a washer). We were told this was considered a bulk item and was an extra $ 25. We were fine with this because we did not include it on the original list. We also explained that we could NOT go over the time estimate. This group of three men worked the tails off to stay within the time frame. The were quick, kind and courteous moving our stuff in 100+ degree heat. They even moved heavy items to the curb that we did not include in our list.
Others may have had negative experiences with them but we did not.

STAY AWAY from this company. Here is how this company works, they quote you a one price then make sure they have to add an additional cost, so they can add in fictitious charges. I was quoted a price for 536 cubic feet. My items came out of storage pods, I had the measurements. Their driver tried to say I had 600 cubic feet which was impossible because the storage pods were a total of 420 cubic feet. After calling the office, they said they would measure the items when my things were in their facility. When I followed up with AllState, I was advised I had 750 cubic feet. Again, that is impossible. I requested to see my items in their storage facility to verify what they were telling me. Allstate never called me back as they said they would, letting me know when I can visit their facility. I continued to call until I finally spoke with a manager. The manager advised, my items would be measured officially when it was time for delivery. They tried to deliver my things 2-​weeks prior to the date I provided. Since I was active duty, I could not accept that delivery date. Then I had to wait 2-​weeks after the date I requested for delivery when I was advised it would be a couple days b4 or after the date I requested. Finally, it was time for delivery and I was advised I have 576 cubic feet of items, just enough to add cost to the original quote and the drama begins. Once they added 40 cubic feet to the quote, the fuel charge doubled, $ 93 to $ 228 and they added a fictitious labor charge to remove my item from their facility, $ 144. Imagine wanting your belongings and someone telling you the price has increased from $ 1200 to almost $ 1700, with just a 40 cubic feet increase.

My family used this company to move us from our two bedroom condo to our new four bedroom home, and they were beyond amazing. The movers showed up on time and had us packed and moved out of the Condo in less than 2 hours.
We had a Pod meeting us at the new house with a dining room set, bedroom set and three couches. This POD was included in our estimate but apparently not communicated to the movers, but they just rolled with the punches and got to work unloading that too. They were helpful and professional through the whole process, and at the end even came in UNDER the estimate. Great company.