Scott and White Clinic Hutto

I am beyond words here. They billed my insurance but messed up the insurer I’D do it came back denied. It took over a year to resolve. I called at least 15 times and even came in 4 times with my insurance card. At first they were apologetic but after the third time they billed it incorrectly they then treated me like it was my fault. I would not have cared but the bill was over a thousand dollars. Never returning!!!

Lost 3 stars cuz no one was at the front desk and no one came to the front after 2 new clients came in. The lady ahead of us walked around the desk and asked someone for help who sent the front desk lady to help us.
Lost 2 stars cuz the front desk lady was like a blank wall who referred to my mom, her customer and patient, as «this lady» wants to get some labs done.
Gained 2 stars when the Dr told the front desk lady to take care of my mom today no questions asked.
Message to S&W, this front desk staffer does not come close to being the level of quality we expect from S&W.

Abysmal. Took my college aged son on a Friday afternoon with an upper-​respiratory infection that was almost certainly pneumonia. Dr. Mahale clearly does not know that age male, as she allowed him to repeatedly tell her, ‘it’s cool’, therefore making me look like a helicopter mom. I knew how sick he was and she did, too. Here was where she got us: the lab was closed, so no X-​Rays or bloodwork until Monday, unless we wanted to go to an urgent care or ER… um…we try to use doctor’s offices and not the ER, duh. She clearly stated to «call or email her first thing if he was not much improved» over JUST the antibiotic she placed him on over the weekend. poor kid HASN’T slept, as he has coughed and gagged all night/​all weekend… so, I call today to make sure the tests are ordered and ordered STAT, as he is at university and can’t miss school unless absolutely required… oh, and did I mention he has a life-​threatening pre-​existing condition? Yep. A CBC STAT is necessary (his blood will clot and invalidate the test in under 11 minutes) and beyond overdue, especially how taxed his body is… I hated this place so much I am wondering if the hospital is any better or just go to St. David’s. We are new and S&W was closer. The doctor also informed my child that the med he has taken about four times a year, since he was eight or so for his infrequent, but violent migraines, was addictive and tried to put him on a preventative. She didn’t quite grasp that we have tried them all… he has had them for 14 years, she didn’t invent the wheel. He clammed up after that, as he was convinced she was judging him for his illnesses. Sad. She is worthless. Oh, and our room was hot as fire…
Here is some advice: if you have a parent/​child combo of any age come in, and the child has dealt with life-​threatening/​life-​altering medical conditions most of their life… they will assume you are going to understand that they are mad they are there, scared that this will require another hospitalization and be rather uncommunicative, in general, LISTEN TO THE MOTHER THAT HAS WALKED EVERY STEP WITH HER CHALLENGED CHILD. How dare she shrug off my legitimate concerns and the medical advice of the TOP children’s hospital in the USA (Texas Children’s in Houston) and think she knows better than the experts and specialists? Unacceptable.
Oh, the older receptionist was slow as Christmas and had what can only be described as a blank look to her… the whole place was a joke.

Scott and White Clinic in Hutto has Dr. J. Pena as the main physician. In the past 2 years, the clinic lost its wonderful nurse practicioner named Andrew. I gave the five stars for their excellent quality of care on the medical side, clean facility, and short wait time.
Dr. Pena knows his pharmaceuticals. He is sure of his diagnosis. He seems to care about providing an excellent quality of care. He is generally cheerful even at the end of a long day. He knows medicine. He knows pharmaceuticals. The pharmaceutical industry should hire him.
The office staff is professional. The wait time is less than 15 minutes between appointment and seeing the doctor. The front office and other staff are not friendly. They are not mean. They are focused on their jobs and pleasing the doctor. They want to please the Scott and White healthcare system. If they do not seem friendly, please be kind and don’t judge them too harshly.
Scott and White cares about data and getting paid. Therefore, the staff focuses on data and getting paid.
Warning — If you suffer from Fribromyalgia and want to be placed on a mind altering drug — this is the perfect place.
If you want alternative medical options — this doctor is not going to work with you.
Read the other reviews and decide if this is the place for you to find healing. I rated 5 stars because it’s a great place. I am a friendly person so you can imagine a friendly person walking into a cold, sterile, data (computer) driven environment. I was hoping for a small town family practice with access to big city technology.
If you want a place to have a short wait and leave quickly with «evidence based» prescription pills and psychiatric prescriptions — this is the right place. If you want the white lab coat kind of doctor — this is the place. It is 5 star. I hope so many people fill this clinic that it must expand like the one in Pflugerville. I hope this review sends the right fit to them. It was not the right fit for me after the nurse practioner Andrew left — but in all fairness — it’s perfect for thousands of others who really need chemicals created in a pharmaceutical lab and have no need for compassionate healthcare. Try them and see for yourself if this is the right healthcare practice for you.

Decent enough care. Dr Pena was nice. I was there for the flu. They do have a sign next to the check in window that tells you, you may be billed for TWO bills. One for hospital because they consider themselves an outpatient hospital facility and one from the practitioner, and that was WITH my IN NETWORK insurance. I paid my $ 25 copay and am hoping I don’t get another Bill later. It says you can be billed ranges from $ 11 — $ 192, depending on the average charges billed for routine services for a hospital department. All I’m saying is know what you are walking into. There is nothing on their site nor sign that tells you they consider themselves a hospital department, only the posted sign to the left of check-​in and a billing phone number they will give you for later.