J & H Granite

One word… outstanding!
Came in one afternoon to look at the granite selection. Read good reviews about this place. I was skeptical because they only had 4 reviews on Unilocal.
The showroom is not all that big but they had everything in one room. Made it real easy. Lots of more slabs put back to look at aswell. I had gotten a bid from a few granite companies around town. Some were higher and lower. But I felt good talking to Veronica C. She made it seem painless. She gave us a quote on spot with a rough estimate of sq ft for our kitchen. We didn’t really think about it too long and decided this was the company we were going to give our business to. So we did it on spot that day, We put half down. Veronica said the actual measurement will be taken at my house a couple days later.
Guy came out to measure everything. he was done less than an hour. He said we would hear back from veronica in a Few says because it was july 4^th weekend as well. Earlier this week i get a call back saying they got it all cut and can install tomorrow! holy cow!!! that has to be the quickest turnaround time. it was maybe a week total!!! from time of deposit to install. I had no expectations of it being done that quick. Other companies were quoting us 3weeks +.
The install went great. I would highly recommend this place for any countertops.
i hope this review puts anyone to ease if you want to choose them.

Very poor customer service. We got a quote from the owner and we were told 3 days to have it done. We loaded up all the Tile and drove all the way to Hutto. That’s over an hour and a half there and back. We went to go get the tile after a week and we were told it wasn’t ready… no phone call or anything. I sent out our guy a full week later, the day we were supposed to start installing the tile and I was told it still wasn’t done, but it would definitely be done in a couple of days. We pushed off that part of the project for a couple of days. This next time I decided to call before sending someone all the way out to pick it up. I was placed on hold for a long time and then a young lady came back on the phone after talking to someone. I believe she said his name was Jeff. She said, «ahhhh, we can’t do your tile» WHAT??? «ahhhh we can’t do your tile» WHAT DO YOU MEAN YOU CAN’T DO OUR TILE? YOU HAVE HAD IT FOR TWO WEEKS AND A HALF WEEKS!!! She said she «thinks» the machine is broken or «something» and they have other people in line in front of us. So I posed the question to her… Why not communicate that your machine is down? Why hasn’t anyone told us there was a problem? No phone call? Why do we keep getting told different pick-​up days? Not only did they cause us a problem with our installation and postponing the job with our customer, but it was a horrible waste of time loading, unloading and driving our materials out there only to have to go back and pick them up. It would have been nice if they were at the very least professional enough to call us so we could take it somewhere else and make our deadline. They weren’t at all apologetic. In fact it was more like they were doing us a favor… crazy! We ended up taking the tile to one of their competitors, explained the situation and they got the tile done for us the same day. I was very disappointed with this company and would never trust them to handle another project for us.

We recently got granite in our kitchen and J&H did a great job!
We are particularly picky customers and they did everything right to our specifications.
Before selecting a fabricator, we talked to several and walked through almost all the granite yards in Austin.
J&H’s estimate came in quickly and it was very reasonable, especially considering we ordered a sink that is not always in stock.
They installed the granite weeks before my deadline and made sure everything was perfect before they left.
From beginning to end, they were great people to work with!

4.5 Stars for the following reasons, based on a recent granite purchase and install in Jan. 2011.
J&H is a terriffic fabricator of stone countertops (granite, marble, travertine, etc…) for kitchens, bathrooms, outdoor spaces, etc. …and I found them at the recommendation of my cabinet maker, Madison Custom Cabinets. Madison ‘sold me’ on J&H since they are ‘right next door’ to each other (in the big industrial complex just WEST of the sprawling ‘greater Hutto Hippoplex’). Better coordination. Better communication. Hmmmm. But to be honest, this was not actually a difficult choice since the J&H quote was at price parity with the quote I had from another popular granite fabricator you can find here on Unilocal.IN general, here is how the process works! (If you just want J&H’s details, skip to Step 4…)
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Step 1; Choose your stone. Go to 20 stone yards, discharge several metric tons of CO2 into the air driving around 3 counties. You’ll want to kill yourself because you’ve spent so much time looking for that ONE rock that your spouse LOVES — and all along you would’ve been fine with Silestone in the first freakin place. Once you find said rock — and *TRUST ME ON THIS PEOPLE* put a HOLD/​deposit on that mother RIGHT NOW! LIKE. RIGHT. NOW!
Step 2: Getting a Quote; This is nothing like what I expected. These fabricators will send you a quote based on rough dimensions only. Like quick. Like over the phone. Like never met you. Like never even been to your house. «Um, I need like 80sq. FT, ½ bullnose edge, and the basic undermount SS sink»…and its like «BAM»!!! = «Here’s your quote, sir». Um, OK.
The interesting thing is; They really DON’T WANT to come to your house until you get your cabinets installed. Why? You might be getting several quotes (as you should!). You might not go with them. You might not like them. Bottom line is that Fabricators do not want to waste time driving, quoting, etc… when they might NOT be your guy. Also, they cannot possibly make the exacting measurements needed based on your old cabinets. That would be D-​U-​M-​B. YOur new cabinets WILL be different — so this makes sense… when you think about it!
So all this BS makes sense from their perspective — but I think it is terribly helpful if SOMEONE WOULD EXPLAIN THIS — and not assume that you understand why this process is not intuitive. I DO NOT have a Rosetta stone just to decipher your process… people!!! (said for dramatic affect).
Step 3; Next is the template process. This is where you might actually
get to meet someone from the fabricator! Like a live person. And it is NOT the same person that you’ve been speaking with for the last 4 months. But this dude typically smart, a professional, and has high-​tech laser instruments to measure the cab dimensions, levels, angles, etc. It’s actually A LOT like the openning scene to Mission Impossible where Tom Cruise is breaking into a secure room full of lasers — but different. And it is very, very precise. This is where they provided a good discussion on stone design considerations and options. Once the measurements are completed, you get a picture of your slabs, with an overlay of how they will be cut. This is the first step to creating the illusive ‘invisible seams’ we all hope and strive for!
Step 4; Installation process. Call it Attention to detail. Call it product quality. Call it whatever you want. Grantite fabrication and installation is an ART and the finished product is amazing and absolutely transformative to your space! For J&H, Pablo Rojas-​Diaz was a consummate professional. He was courteous and an excellent communicator. If something was in question, he asked. If something didn’t look right, we discussed the issue, the options, and he remained cool as a cucumber throughtout the entire process. Pablo has excellent attention to detail and they really did make the seams invisible!
Overall, J&H delivered an incredible product and service. There was one instance where they could have communicated better /​more thoughtfully in the early going, but I am confident that owner Kevin Ivy will get this resolved.
So if you want to tranform your kitchen, bathroom, or outdoor area with a quality countertop, J&H can do it, and you will be amazed with the results!