Texas Eye and Laser Center

My husband had an appt 2 hours ago and was finally called back about 3 minutes ago after being dilated nearly 45 minutes. I wouldn’t rate them so low if this was just a one-​time situation, but it’s pretty much the norm. If a company is consistently understaffed, then they shouldn’t book appointments like they aren’t. There are much better things to do than spend an afternoon sitting in a waiting room.
This is ridiculous!

Very please with this place! Matt got the PRK surgery. They are so personal and friendly. They show true compassion in their work and clients. Elizabeth is the absolute best technician there! Dr. Hue was outstanding! They have been there for us 24/​7, literally. We called the hotline for a question at 9pm. Dr. Hue himself called us back within 10 minutes and helped us. I recommend this place for all eye needs!

I am very happy with my overall experience at Texas Eye and Laser Center. I just had surgery to remove a pterygium on my right eye. They are very organized and have a system that runs very smoothly. I first met with the doctor over a month ago (Dr. Hu) who determined that he would remove the pterygium. At that same appointment I then met with a surgical consultant who had already determined my insurance coverage and the estimated out of pocket for me. We signed paperwork and scheduled surgery date, and he advised me to pick up my meds that very day so I would have them and not be scrambling 2 days prior to the surgery to get them (I followed his great advice). About a week prior to the surgery I got a call from a pre-​op nurse to do a health history, go over meds, and answer questions. I then received a call the day before my surgery to let me know exactly when to check in at the surgery center. The day of the surgery all of the nurses and doctors who would work on me introduced themselves to me, made sure to ask me appropriate and pertinent questions, and made sure I was comfortable. Everyone was extremely nice! During the surgery everyone was kind, professional and made sure I was comfortable (at one point I needed more numbing drops which they took care of right away, and the anesthesiologist also had to give me more meds which he did quickly and graciously). After getting home I was in significant pain. The doctor (after the 2^nd call we made) ended up calling in a Rx for Tylenol 3. The following day I saw another doctor (not Dr. Hu, but I can’t remember his name). At first I was irritated that Dr. Hu wouldn’t examine his own work the following day, but then as my husband and I were discussing it, we decided it was probably good to have a second set of eyes check on me – a way of keeping Dr. Hu accountable for his work. The doctor that I saw was very professional and kind. Today (2 days out from surgery) I got a call from the center checking on me and making sure I’m OK. It is clear this facility is extremely organized, professional and systematic. And because no experience can be perfect, here are my only complaints:
1. Wait time. Each time I’ve had an appointment, even when the appointment has been early morning (7:55 am), I’m waiting 20 – 30 minutes past my appointment time to get seen. This is a BUSY office. That is a bit annoying.
2. At the surgery center in Hurst, it was FREEZING in the building! While I was on the gurney, I had to ask for a second blanket just for my feet, and then a third blanket right before they wheeled me in for surgery! I don’t see why it is necessary to turn the AC down so low.
3. After surgery the nurse asked me how I was, was I experiencing any nausea, etc. I felt OK so i got in the car and was driven home by my Dad. After getting home I did what the nurse said and ate a few bites of toast and took a pain pill. An hour later my pain was worse and 2 hours later it was significantly worse. I wish I had been warned that the numbing drops in my eye used during surgery would be wearing off and to expect worsening pain despite taking pain meds. I was fearful that something was wrong, but in hindsight it was probably totally normal.
This is a tough surgery and a long recovery process. It helps so much that my dealings with everyone at this center have been positive and very professional. If I every have to have anything else like this done again, I will definitely return!

Like most things in life there is not ‘great or not great’ rather good points and not so good. FOR PEOPLE WITH CATARACTS issues —
Not good points
1– Very high volume /​impersonal/​‘move along’ QUICKLY type of atmosphere.
2– Prices for cataract surgery ‘premium bifocal lenses’ about $ 1k + more per eye than others eye surg centers (they want 4k per eye, other place 3k per eye — I know because i went thru the entire eval with 2 different eye business’s) — not that price is everything just be aware of same.
3– After ‘the sale’ trying to get anyone to call you back is not going to happen easily– they are just swamped with volume of new pts load each employee has per hour.
4– if you get cheapest cataract ‘mono lenses’ for each eye be aware you may still need glasses either to see far or near distances. and healing time for each eye — if you work — is about 4 + full days to clearly see out of the operated eye — so you should (i later realized) ask for one week off from work in advance for each eye.
3– The Ophthalmologist spends about 45 seconds with each customer. I wish i would have known what to ask at that time but before surgery i did not know .
4– I will prob have revision surgery because of what i did not think to ask/​and or was not advised verbally (they do give you large packet however before surg).
GOOD POINTS
1– Obviously with very high volume of surgery the surgeons are have done the same type surgeries many hundreds of times so they are very skilled at what they do and so the chance of ‘good outcomes’ is pretty high. No outcome is ‘guaranteed to be ²⁰⁄₂₀ «and you print that stmt out again by hand on your forms that you understand that.
2– The worker bees do try to keep up as best they can.
3– If you live in NE FW its most convenient place.

I had Lasik surgery 10 years ago here by Dr. Hu. I have had ²⁰⁄₂₀ vision ever since. The surgery went off without a hitch, and I have had 0 negative effects. I never experienced excessive wait time, and was always treated courteously. I am ever grateful to Dr. Hu and his team! My in laws have both had Lasik at this center and have had great results as well! I highly recommend this place!

Very unhappy with Dr. Hu and the entire operation at Texas Eye and Laser Center. I first went to Dr. Hu for a pterygium (benign growth on the eye) removal. Following a lengthy recovery — lots of swelling and bruising — I developed a ptosis (drooping eyelid). I eventually learned that it was from over stretching and/​or tearing of the eyelid during surgery. However, Dr. Hu conveniently diagnosed it as Myasthenia Gravis, a neuromuscular disease, and referred me to another doctor. Really? What are the chances of contracting a neuromuscular disease that effects your eye at the exact same time you have eye surgery? The ptosis –caused by the first surgery — required a second surgery to correct. If I didn’t have such a strong disdain for litigation, I would probably pursue this. Anyway, my $ 0.02…stay away from Dr. Hu.

This facility/​staff are amazing! Great new equipment, top of the line. Attentive staff (including the doctors). I went in for my consultation and came in the very next morning and got my lasik done. Dr Ranelle talked me through the entire surgery and was very attentive. The procedure took about 10 minutes. He explained everything I needed to know for post op. Very minimal discomfort. Two days later and my vision is perfect, my eyes aren’t even dry! I would 100% recommend this facility. Totally worth it!

I am extremely happy, thrilled, and excited about my new eyes! I was a bit nervous about the outcome of my Lasik surgery given my astigmatism, myopia, dry eyes, and middle age. But I couldn’t be more pleased! I was able to see clearly the very next day. I suffered little or no discomfort. And I no longer have a problem with dry eyes!
Aside from the physical results of the surgery, I was very pleased with the manner in which Dr. Hu and his assistants treated me before and during surgery. They provided a level of comfort that helped me make this decision, by answering my many questions professionally and satisfactorily during the initial consultation as well as later by phone. My pre-​op and post-​op treatments were carefully explained. And I was most impressed with their ease and gentleness in taking care of me during the surgery, including holding my hand!
I highly encourage potential candidates to visit this facility before making a decision and/​or choosing a doctor. I consulted with several physicians in the DFW area and could not be happier with my choice!