Firestone Complete Auto Care

The Firestone off Harwood in Bedford beats this location in price, customer service, and time! I purchased all 4 tires less than 2 years ago. The 2 back tires were replaced at a pro-​rated cost less than a year ago. It was time for the two front ones to be replaced. I put about 19k miles on them. When I had the back two replaced I specifically asked them to rotate and align my tires.
Anyway…I walk into this location with my husband and the guy is watching tv. He looks at us, doesn’t greet us, and finally walks over to ask what we need. Before even looking at my tires he says they are no longer under warranty because I didn’t have them rotated or aligned (according to some notes in his computer). This was complete BS. He walked outside to our car and started blaming us for bad maintenance… etc Then he said he would give us a quote for two new tires, which we would put on the back and he would have to move the back ones to the front (i.e. more labor charges). Instead we went to the Firestone 5 minutes down the rode. 2 brand new tires at a pro-​rated cost of $ 25 each. Excellent customer service. Just under an hour. I highly recommend the Harwood location near 121 if you have a terrible experience here like I did.

Been going here for years! Great service but I hate how they always try and up sell you on EVERYTHING.

If you are planning to buy a car and you are planning to get it evaluated… please do not, i mean do not at all go to this place… They wont do anything and give you a fake evaluation when you leave… I got the car evaluated and they provided me that the cabin filter, air filter will need replacement after about 8000 miles alignment is good etc… etc… The over all evaluation was good, Once i bought the car and got is to a ford dealer for a basic service which included free car inspection, there were 10 flaws… there was no cabin filter in the car at all… the alignment was bad… to make sure i got the car evaluated from another goodyear service center same thing… issues… Had to spend a fortune to get the car fixed… No more firestone now on…

I started going to Firestone after, let’s just say a bad experience involving a nearby tire place and a retread being sold to me, and would always take my car here when I lived in the area. I have been in Dallas for two years now, going to a Firestone there – except the last two visits, when I sought to get my alignment done, they fed me this garbage of needing a camber bolt replaced (and potentially the other ones «while I would be at it») IN ADDITION to telling me that in order to complete the alignment, they would have to drill some holes and place bolts… excuse me? My car is 3 years old, and I take extremely good care of it– you want to jury-​rig my alignment? not to mention they never topped my fluids off the last 3 oil changes or these two botched alignment encounters (and taking several hours, but that’s for another review!)
The Firestone here since I was in high school (now halfway through medical school) has always been staffed by courteous, clean, knowledgeable individuals who I feel have never tried to lead me wrong! They had my car done in 30 minutes, no questions, concerns, weird proposals, nada. Fluids topped off, too. I especially appreciate that they don’t treat me any differently or patronizingly simply because I’m a young person.
Props and thanks to Tech Aaron Rakes, who took the time to walk to my car afterwards and answer a few questions and concerns I had regarding my bumper, which just a few days earlier a large stake in the empty lot behind my sister’s new house had managed to «dislocate» that I was unable to reattach completely flush.
Honesty, Good Practices, Good People. Thank you for restoring my belief in the quality of Firestone!

I’m not one of those people who loves to go to a mechanic /​tire shop /​etc. (The Dead Kennedy’s song — Trust Your Mechanic — rings in my ear every time I’m in any auto repair shop)
But fate shined down a happy little nail into my tire this weekend so I had to go.
Thankfully the nail was in the tread (usually fixable, and in this case it was) so I was considering just getting it repaired.
**Now let me tell you a little secret, Discount Tire Co. will fix these issues for free so I don’t recommend going here for a quick nail fix (+$ 20).**
But, I really needed to start looking for some new tires (almost 50,000 miles) so under the encouragement of my girlfriend I went to this location.
And I was really happy that I did.
The staff was very calm and friendly (at least the staff I had to deal with). They explained the options clearly, and didn’t try to push anything extra on me (I really hate that about auto repair locations).
It wasn’t crazy cheap so I recommend looking for a coupon or waiting for their specials (about $ 500 for 4 new tires), but as far as my overall feelings of this place, lets just say that I’ll definitely consider them in the future.