Klos Diamond Center

I will say that when I purchased jewelry here, I had a normal buying experience. However, the owner has no problem being VERY rude to customers. I dropped some rings off (purchased there originally) to have diamonds put back in that had fallen out. 3 weeks later, I had to call to check on them as I never received a call like I was told I would. When I said that I hadn’t heard anything, he proceeded to tell me they had «called multiple times» and that my jewelry was ready for pick up. Okay, that’s fine. I can let that go. I then got a call back 2 min. later because my jewelry had been «put in the repaired box» by another employee and never actually sent off for repair. The owner insincerely apologized while laughing it off. To be honest, I was not nice. I was pissed that no one had checked that box although he had previously claimed to have attempted to call me. Calls which I never received. After I got quite irritated, HE proceeded to get mad at ME raising his voice saying, «I SAID I WAS SORRY!». When HE had made me mistake. I’m sorry, but I have every right to be irritated as a customer after they’d had my jewelry for 3 weeks for nothing. An insincere apology is not good enough. At least say «I’ll send this off ASAP and have it back in x days.» and sound like you mean it. Keep track of your customers!