Quest Diagnostics

After waiting 1.25 hours for a 7:30 a.m. scheduled blood test appointment this morning (09÷09÷15) I was told, «You don’t have a scheduled appointment.» I read the appointment confirmation code and she repeated, «You don’t have a scheduled appointment; she’ll call you» (gesturing toward a cubicle). «I’ll leave and not come back,» I replied, End of story.
Overheard while waiting: 1. A customer who had not marked the sign-​in sheet that she was scheduled, saying, «I had an appointment,» and being told, brusquely: «You have to tell us» (meaning, mark the sheet). 2. Separately, two waiting customers in conversation: «They don’t care whether you have an appointment or not…» causing me to review the sign-​in sheet, only to find that my mark indicating an appointment had been scratched through.
This ends what had been comfortable transactions at this location during a +/​-​4-​year period. The disconnect between automated scheduling devices and the location is reason enough, but the lack of customer service training puts an exclamation point on it.

Very disappointing. I made an appointment for a routine test for a background check for clinicals and I was turned away without collection because their «internet was down». They didn’t even give me a courtesy phone call and I wasted my entire lunch break for this appointment. I made an appointment tomorrow at another location and I will be calling beforehand to make sure that their internet is working.

Unilocal has the wrong address for Quest. The lab at 195 E. Main St is not a Quest Lab, it is a North Shore Core Lab, which might be why the other person waited 30 plus minutes passed their appointment time. (If they didn’t go to Quest, they didn’y have an appointment at NS/​LIJ Core Lab). Quest lab has been at 175 E. Main St since Dec 211

Always make an appointment online. Thankfully my wife and I did that and we were able to skip ahead of everyone else.
Their wait times aren’t ideal, we waited 30 minutes passed our appointment time.
Office is clean, comfortable and parking is best in the am.