I agree with the other«1 star» reviewers. I found the woman sales person(owner) at this store to be HORRIBLE. I am a very friendly person and the owner has one of the most negative attitudes I have ever experienced. It was clear she did not want to help me in any way, rather my presence in her store was an inconvenience to her. This woman should retire if she doesn’t want to interact with people who are INTERESTEDINSPENDINGMONEYINHERSTORE. I will never go there again and I have already told several people how rude, judgmental, and unpleasant the owner was. Horrible parking too.
Ornah L.
Place rating: 1 Long Beach, CA
I visited this store years ago, all excited to make some fabric blinds for my windows. I had ordered some fairly large fabric samples at Home Expo but they no longer carried the fabric, so I thought I’d check out this place with a very clever name. I’m a super friendly person, and was kind of surprised that I got attitude when I came in. I figured it was just someone having a bad day, so I persisted. They said they had a woman who would come out and measure my windows for a fee, and I scheduled her visit. I was SO excited and happy to finally get my blinds done! I had done a year of research and put a lot of thought and effort into the decision, and it was finally time! The woman who came was very nice. She brought her very young son and husband, and a small ladder which wasn’t nearly tall enough for our 10′ ceilings. Luckily, my fiancé’ had a super tall ladder that he was able to pull out and let them use. We all worked together to get all the windows measured, and then when I found out she would be doing the sewing, I excitedly told her my plans for the windows, figuring that it was best to speak directly with the person doing the work rather than playing a game of telephone. We were quite enamored with her very young son, who was playing with some little lego bits, and his extraordinary patience, so at the end of their visit, we presented him with a little lego set as a gift. He was over the moon! That’s where the good part ended. I had asked for a copy of our measurements, and as I had paid for them, I didn’t think this would be a problem. I followed up with the lady on the phone, and she nervously told me I had to ask the shop, and that she wasn’t supposed to talk to me?! I went to the shop, excited to put in my order for blinds, and instead was berated and yelled at and accused of trying to «go behind their back»!! I had no idea what they thought was going on, and at first I thought it was an honest misunderstanding, but eventually I realized these folks are just controlling and insanely rude, and I suspect simply insane! I have NEVER been treated this way by ANYONE! Particularly not in the retail industry! The woman was short and rude, and the guy was just out of control in some sort of jealous rage because I dared to ask to speak with the person who was going to be cutting my $ 60/yard fabric to make sure we were on the same page! I told him repeatedly that I was NOT trying to make any kind of end run around them(it honestly hadn’t even occurred to me!) But he refused to listen, and essentially threw my order paperwork at me and refused to continue doing business with me! He also refused to give me the measurements I had PAID for, and never gave me my expensive samples back! To this day, several years later, I still get sick to my stomach when I see their store, and when I saw that a new location opened up I was horrified. I cannot understand how these folks stay in business. I had hoped that perhaps there had been a change in management, but when I read that others have had similar experiences I HAD to speak up, because clearly these same obnoxious folks still run the place. DONOTGIVETHESEHORRIBLE, ABUSIVE, SNOBBYPEOPLEYOURBUSINESS! They do NOT deserve it! Trust me! Go elsewhere! I still have no blinds in my house. That whole experience made me so sick it took all the fun out doing them. I am giving them one star for the nice lady who I am sure they also abuse, given the frightened tone in her voice when I tried to call her to apologize for apparently«getting her in trouble» with her fascist employer. Yuck. These people are beyond condescending. They are abusive. Take your business elsewhere!
Steve D.
Place rating: 5 Long Beach, CA
Beautiful selection of great quality fabrics. Had a sofa and chairs reupholstered. High quality workmanship. Was surprised when it was finished in the two weeks they promised. That rarely happens anymore. Prices were very reasonable for quality products.
Jenn V.
Place rating: 1 Dallas, TX
Bullet Points of my Review: — Sunset beach store is cramped. — Fabric selection is extensive but 99% of what they offer must be ordered. — They will charge you shipping even after charging inflated prices per yard. — Staff is unfriendly and condescending. The only person I liked there was the dog. — Good prices on seamstress work, but they underestimate how long you will wait. I grew up going to W&W with my grandmother back when they were in Long Beach. As a kid, I never had to deal with the staff so I had fond memories of the place. When I returned last month with my grandmother to find curtains, I confess I was really disappointed. The new store is cramped. Almost all their fabric must be custom ordered. Only their inspiration palettes have bolts to be cut on the spot. Then they will charge you shipping. They really do nickle and dime their customers! When I had selected my fabric, I mentioned that I wanted to have a sample so I could see it in my house. That request was completely ignored. Instead, the man just started writing up my sales slip. EXCUSEME? I didn’t say I was committing. But I felt guilty because I had spent a lot of time in their backroom looking at the 100s of swatch books. In hindsight, I should have walked and just let them hate me. After all, the vibes you get as soon as you walk in suggest that hating customers is a default for them. Then it came to discussing my project and yardage needs. The lady was so condescending and irritable. She has no patience for my inexperience. If my grandmother hadn’t been there running interference, I might have cried. If this is how she treats strangers, how does she treat her own family? Yikes! In the end, I walked away with a bad taste in my mouth. I wish I hadn’t gone there and sadly, every time I look at my curtains — or are they drapes? She was so busy chewing my head off for not knowing the difference, I forget — I’ll be reminded of that place. Yuck. How sad.
Beth Y.
Place rating: 1 Sunset Beach, CA
DONOTENTER! Don’t say you haven’t been warned! As I have read all the bad reviews below they are ALL true! The owner(male) should not be allowed out of his cage in the morning let alone deal with the public. I was a PAYING customer at the store and he verbally attacked me. I bought a lot of fabric to curtain a room and spent about $ 900.00. I have a work shop that makes my curtains. When I went to pick up my fabric and pay more money(for shipping) he was angry at me for not giving them a chance to bid the job. He said«because I lived on the ocean» I thought he would charge too much. I was dumbfounded. I didn’t know what he was talking about. He went on for a bit before I could even begin to speak. There was another customer in the store and I thought it would be rude if I were to say anything negative to him to hurt his business. Boy was I wrong(silly me). He threw my fabric over his shoulder and walked out to my car. I told him once we were out of ear shot of his customer that I did not appreciate being attacked when I spent money at his store and had worked with them in the past. This seemed to anger him even more. He yelled and said he did not appreciate me not giving him my business. I reminded him that I did indeed pay for this fabric through their business as well as doing business with him in the past. I asked him to talk to me like a normal adult and he turned and walked away all the while yelling at me. I am not one to write negative reviews. I just would like everyone to be warned if you choose to give this nasty man any of your money. I will never step foot on that property again.