Union Bank

Could use better service

Outstanding customer service! The staff is super friendly; knows me by name and makes each and every visit more enjoyable.
I’ve read some of the reviews regarding the «fortress doors» and the people not understanding that are obviously not locals. The banks in HB for a period of time, were getting robbed at least once a week. Those doors are for your safety, so please recognize the security measures are just another delivery of great customer service.
As for the mentioning of speed of service; I’ve been going to this bank exclusively and consistently for nearly 2 years and have maybe encountered unusually slow service on only a couple of occasions. I’m more apt to believe the people commenting so negatively only frequented this location on one or maybe a couple of occasions and therefore my fellow Unilocalers should consider this point when reviewing this bank.
When you look at the totality of the circumstances, you soon realize that many opinions lack logic and reason and should be dismissed as relevant. I.E.; a ridiculously long explanation of someone speeding through the parking lot and causing an accident. What relevance does that situation have when reviewing this bank? And then this person grades them poorly? Irresponsible humans…

This branch is soooo weird!
There’s these super high security, digitally controlled, 20 layer, bullet proof doors at the entrance of the bank. I wonder what kind of gold bars, and diamonds they have hiding in the bank! It took me a good 5 min to try and get through those fortress doors. Holy cow!

I’ve had so many problems from signing up to deposits. This branch is where all the headaches began for me. The gentlemen that helped me were nice but screwed up my sign up and I’ve had issues ever since. Business bank accounts are meant to help, NOT HINDER, a business. This has literally been a nightmare!

Very slow service. I would rather go to the dentist ! I really hope it changes! I will be going else where!

This bank and branch is outstanding!
Two weeks before Christmas someone had used my visa numbers to make fraudulent charges over a thousand dollars. The bank discovered the fraud the same day and contacted me immediately. I did not have to jump through hoops, the money was returned to my account within 3 days. I am very impressed by their customer service.

Union Bank tried to ruin our Christmas. My husband’s card was cancelled because of a breach in Master Card’s security. At that time, we notified Union Bank Fraud department that we would be sharing my card (and clarified that this meant we would have more charges on my card). The next day, after a few charges, the bank froze my card. My husband had used my card to purchase my Christmas present.
I called the bank to try to clear things up. The first time, the bank hung up on me, then again when I attempted to call back. Finally, I got a woman who sounded as though she was a new hire in India; she did not understand most of my English words. She said she would need to verify charges; I told her that I could verify all charges except for the exact amount of the charges for today (for two reasons, one being that my husband made them, two being that they were my Christmas present and I didn’t want the surprise ruined). After some resistance, she said okay. She went through 5 – 6 charges, then spit out an amount for a charge from today and the store. I reiterated that I could not verify them, and why, then said I would have my husband call to clear it up.
She said my husband could not clear it up because it is on my card. Her supervisor came on the line and attempted to put me through to the fraud unit. Mind you, I had already been on the phone for 30 minutes. After a few more, he said he had to give me their number because they were backed up. I told him that I could not take the number, because I was not in an area where I could write it down. He said that he had to give it to me before disconnecting the call. Wanting to take the survey at the end of the call, I told him to go ahead and give me the number, but that he would do so knowing that I could not write it down. So he did.
I have to admit that the Fraud department was much better than the customer service. They spoke to both me and my husband, so that I did not have to have the rest of my Christmas surprises ruined by knowing where and how much my husband had spent (this is his account so I do not do the bookkeeping for it). However, the customer services provide more of a disservice to customers than anything else. Farmers & Merchants FTW (my account).

I have dealt with many banks and have never had as many satisfactory experiences as with Union Bank.
I have had the unfortunate experience of being hit with «unauthorized» charges on my ATM card 3 times over the years and Union Bank’s fraud department has red flagged it after a couple of charges.
The last time was this week and they caught it after just two hits. I had to go to this location to file my claim as it is my home branch, and was helped by Donna Frank. In my 3 or 4 meetings with Donna all have been very pleasant indeed, even under stressful situations such as this. She not only takes care of business quickly and efficiently, she does so with a great sense of humor. I walk out knowing that everything will be taken care of.
Thanks for all of your help Donna!
Tip of the day: I was advised by one of the tellers that ATM cards should never be used at gas stations. Got it! Never again!