Staples

Poor customer service! I prefer the Staples store at the Bella Terra, with great customer service!

My mom actually recommended I come here. I am still here at the counter, after waiting 20 minutes and not one employee has acknowledged me. I’m trying to send a package out and staples it the last place I want to be at 8pm on a Tuesday. After I get my package out, I am never coming here again. Horrible, horrible service.

Just called to see if I could get them to hold a printer and they told me no they can not hold it and it was the last one I could not believe it in the city where I live the staples will hold an item for 1 day only such bad customer service for staples H.B.

First, they have a girl answering the phones who is sick, coughing in your ear and barely audible. I politely ask for some help regrading a printer, she transfers me to David. I say hi, how are you doing and the rudeness with which he responded helped me decide to not only never use this particular store, but probably never use Staples again. Office depot has the same stuff, as do Walmart, Best Buy and Big Lots. Reading other comments, it seems as though this place is a problem.

Service here is awful. Asked for assistance, the clerk seemed annoyed I even asked a question, when I asked if he was too busy his response was «well I guess». Hire people who make a difference to your organization because there are plenty of options to shop for your products. I will never come here again just because service is awful.

The office supply store is fine. The copy center on the other hand is full of lazy people who tried to say a basic spiral binding would have a 24 hr turn around unless I paid for «expedited» service, in which case it would be a 12 hr turn around. I took my business down the street to the fedex store and watched them do it in 3 minutes flat and paid less than 5 bucks for it (and even got less attitude). Being in a tough business, I can’t screw around with some eyerolling teenager from the high school across the street who wants to wait until her shift after school the next day to do a simple job for me. I was willing to pay whatever additional costs it was, but your staff and/​or policies forced me to take my business elsewhere. good job guys. fedex store, totally recommend it. on goldenwest.

I love working with Angel in the printing department. She always has a smile and remembers my orders when I go to drop off. The manager is equally impressive he remembers my name and takes care of any problem I have.

Do not use this staples for your printing needs! Obviously, the copy center «techs» (is that what their official special job title is?) have no idea what their $ 9 an hour consists of. THEIR job is to print what is asked to be printed, not to decide what they want to print. Angel (official copy tech), I think she must be like like like. oh my gosh, 14? by the way she left a voice mail saying she wasn’t going to print my document because it wasn’t an engineering document, she could have fooled me. Just so you know sweet girl, the only difference between an engineering copy is that the paper is thinner and the color ink isn’t as high quality, and I actually know this because I’ve printed with staples over 10 times with the same type of document!!! And NEVER have had a problem. Why would you give a flying F what is being printed, and why are you even looking at the document??? Again, it’s the quality that makes it an engineering copy. By the way, about 20 minutes after I was subjected to pure stupidity, I printed it at the staples near my house and didn’t have a problem and they printed it in 5 minutes and gave me amazing customer service. Also, asking me what staples I have it printed at? (so you can call to tell them not to print it)…do I have an S on my forehead? I worked in retail for 13 years so I know exactly why you were asking me that, so no I’m actually not stupid but you clearly are for thinking I would actually tell you that. Maybe one day you’ll have a real job where you legitly rip people off, and not just decide to rip people off for no reason.

This review is for Angel in the copy center. She was awesome! She helped me a few weeks ago print out a few hundred copies of things I needed for my wedding invitations. She was very patient and friendly even though she was swamped. Great customer service is hard to find these days and she had it.
Despite them seeming to be short staffed I think she was doing a great job!

I hate giving one stars I really do. The staff made absolute no effort to help me. I felt like I was an inconvenience from the moment I asked to find a particular item. The first gentleman I asked couldn’t leave his station. He called someone over to help who I obviously complete inconvenienced. When I finally found what is was looking for it rang up differently then what the associate and I viewed online and the email advertisement I received. A misunderstanding about a mail In rebate I get it but when I wanted to find an alternative product I was again offered no help.
When I questioned why I wasn’t asked for my reward number I was told he could void everything and start over or I could call an 800#. Where’s that Easy button?

Excellent customer service tonight I was greeted I was walking around looking for something someone took the initiative asked me what I needed sent someone to the back to get it for me everybody was very helpful really good experience thank you for your help

Appalling and filthy… both Men’s and Women’s restrooms were so disgusting! This is upscale shopping center and restrooms looked like 3^rd world country. Hard to believe employees would use them. Will NEVER go back to this store!

I hate this store. They are the only ones who give out email receipts. The emails never get sent to me. I didn’t think that my purchase today wouldn’t fit. But, they don’t. How can I return the item without a receipt? Dumb.
Also, I have ordered business cards through them twice. The first experience was horrible. I was promised them to be ready by 12:30 that day. I arrived right at 12:30. The lady at the counter said that they didn’t have them, ok. I told her that I’ll wait for her to print them now. She said that she was about to leave on her lunch break. I said, forget it, I’ll pick them up tomorrow!
Oh, they were very nice and very helpful when I bought a $ 900 laptop from them. Oh brother!

the cash register lady was soooo slow, wow. Took over 29 minutes and i was 3^rd in line with a $ 10 purchase. Awful. the only positive thing was that they actually had what i needed.

I had a border print ordered for my friends 70^th Bday which was ordered at the store in Bella Terra. Unfortunately their laminating machine broke and so John at the Bella Terra Store was kind enough to call the order over to the the Store on Yorktown for printing… I ordered it in plenty of time and was quoted a price which was to be honored by the Yorktown store. I called a few days ago and talked to Nikki who said the order wasn’t ready yet but it would be ready by the weekend. I called today and talked to Angel who told me they were not going to honor the price quoted by the other store. I explained to her that I was quoted and had the order in front of me and she refused to honor the price. Because of Angel and her attitude, the order is cancelled and I will take my business to Kinkos. Not a good person to have on your team Staples.

Had an issue with a product we bought and Samantha, the manager on duty that evening went above and beyond what she had to do to help us make it right. Thank you Samantha!

Trade in your IPhone 4 or 5 (decent condition) Staples Yorktown & Main Street in Huntington Beach… Get a New IPhone 5S with Verizon or ATT & upgrade 2 year contract… phone discount plus tax depends on your old phone value. If you want a NEW IPHONE and you dont have an old one it’s only $ 99 plus tax for a 2 year contact plan…
LOVE this… Bought 2… Love my new Iphone 5S.
Thanks to Milo, Juan and Justine for all your help. Staples is awesome…

Incredible service, I was greeted immediately and walked to exactly what I came in for, thanks for all the hard work.

I have shopped here many times through the years and have mostly had good experiences. I was disappointed today when I asked for help finding something after searching the entire store. The cashier called someone. After about ten minutes the cashier said someone would be right with me. After another 10 minutes I left. I went to my car and ordered what I needed online.

Horrible experience.
Needed a filing cabinet today, called around and found that Office Max had a better price, but since I’m a loyal customer of Staples, I called them to see if they would do a price match. Was placed on hold for 10min, finally got to talk to someone and was told yes they’ll do the price match.
Came to the store, the only black 4 drawer lockable filing cabinets they had were broken. They offered to order one for me but I had already made it very clear that I needed the cabinet today. Oh and on top of that they told me the can’t price match b/​c of the brand. Even at the discounted price, I would get a broken product for $ 50 more than what Office Max was charging!
What a waste of 30min of my time!