Pet Door Concepts

Our dog door was installed back in July of 2012. This is a very delayed reviewed, but we are in the process of packing and moving and will call Pet Door Concepts for another installation in our new home.
The installation was fast, professional and included having to re-​locate an electrical outlet. We were never charged twice and can’t believe that the door is still in excellent shape after +3 years.

Get ready to pay upfront (I find this strange) and have to harass the owner to get the job done when promised. We finally had the install done, 2 weeks after our scheduled time. The owner is very nice and if you can handle the lack of professionalisim in regards to scheduling, the work is pretty good.

Had I read these reviews first, I never would have used this company but I didn’t. So here’s what happened for me. Lou was able to install my doggie door in a door that 3 other companies said was impossible to use. He had me measure my dogs in 2 places. A couple of weeks later, he installed the door. The door itself is fantastic. He worked quickly and was polite. I was pre-​charged but only once.
Before he left, he asked to use my bathroom. About 10 or 15 minutes later he came back out. I HATE when service people use my bathroom and for 10 or more minutes is completely unacceptable. Sure enough, he totally stopped up the toilet and it cost me $ 125 for the plumber to snake it. I called Lou to ask for the $ 125 (it’s only fair) and he said he did nothing but «normal bathroom business». So my door cost me an extra $ 125 but it sounds like I got off easy.

Replacement prices are ridiculous!
$ 50 each plus $ 100 for installation!
You can get an entire doggie door installed for that price!
This place is sickening.

My credit card was charged and did not receive the service or product after many calls to schedule the work. Fortunately I put a stop payment on any new charges to avoid the double charge that others were dealing with. He was biding time and making excuses without ever committing. During the pre-​sale, he was very insistent and followed up for the sale a couple of times until we finally committed, but when we were ready for the installation, he had different reasons not to come. He told me he had the door, then later told us there were manufacturing problems and would have the door until a week later (couldn’t keep his stories straight). He told me he was in Idaho taking care of family issues, and would get back to me, but I had to follow up with him again since I never got a call back. We bought this product from him 4 years ago and didn’t have this issue the first time, so we trusted he would do a good job again. After the run-​around, I looked up his record on the BBB and other review sites, and I can see this has been a recent problem. Aside from the block on my card for any other charges, I am also disputing the charges already taken. I am very disappointed. I don’t understand why the credit companies don’t investigate him and put a stop to his ability to charge on credit.

Add me to the growing list of people who were double charged on their card. I called him twice before the actual installation and he acted surprised and assured me that it would be taken care of both times. I asked him about it again the day of the install he again told me he would take care of it right away. Two weeks later I called again and asked for the credit (now the 4^th time I’ve asked) and he said he would take care of it immediately and call me right back. He never credited my card, never returned my call and is now refusing my calls.
Do NOT get a pet door from this company. It is more trouble than what it’s worth.

I only gave one star because I had to in order to complete the post. I would give this business NO stars. I am SO upset that I didn’t read the reviews before calling this company to install a dog door in my new house. Not only did he charge my credit card almost $ 600 (which seems to be a LOT more than the others here have paid), I called him for installation during the week of 10÷8÷12, before we actually moved in to our home, and I still haven’t heard a word from him. He said that week would be no problem and that he would call to schedule the installation. I’ve called twice and he doesn’t call me back. I’m going to dispute the charge on my credit card and cancel this service. I’m sad to do that because it sounds like they do good work, but it also sounds like this guy is scammer and uses peoples’ credit cards to milk extra charges. I’m going to report him to the BBB and very well may report him to the authorities if there is more than one charge on my card.

I wish I had read the Unilocal reviews before calling Pet Door concepts. When I called and set up an appointment my credit card was charged so they could manufacture the door. This made sense to me. But, soon after, I was looking at my bank statement and realized I was «accidently» charged AGAIN. Now, getting a pet door isn’t cheap it was around $ 277 and being charged twice before we had a date set up to have the door installed was just plain shady. I initially attributed it to a mistake until looking at Unilocal and seeing that this had happened to other customers as well. It took about ten days and numerous phone calls before the extra charge was credited back to our account.
After about two weeks from our initial call someone finally came out and installed the doggie door. The doggie door is actually well built, attractive and our puppy seems to be doing just fine using it. I wish I could give these guys a good review but given the fact they make a practice of double charging people I feel others should know this before calling the company.

Okay, so having read the previous reviews, I now know that I am not alone in this. We have used Pet Door Concepts twice. The first time was a couple years ago, and at that time the service was efficient and nothing to complain about. However, in May, we decided to upgrade our pet door, and was DOUBLE CHARGED as well. We called Lou and he promised to fix the misunderstanding. I believe we were very patient, and trusted that this matter to be fixed. Unfortunately, despite our repeated requests, and his promises, we are still owed the money. He even wrote us a check when he finally came to install the new pet door (a month later) and it bounced. Unfortunately, after calling him about this and getting no response, we were forced to take it to small claims court. As of now, I still have not heard a word from Lou. I caution anyone to do business with him. I am not the only one who have been overcharged, and I do not expect to think that I am the last.

Still to this date the scratches are still in the glass and I have yet to get a reply fromt he owner who continues to ignore my messages and follow up calls. I’m considering filing a suit in small claims court. WIll update if this ever gets resolved. PLEASE DO YOU RESEARCH BEFORE PAYING ANYTHING TO THIS COMPANY!!! This has to be the worst experience ever!!! DO NOT TRUST that anything will be done that he says. I should have asked him to make the call to the glass repair company while he was still in my home instead of relying on him to keep his word. VERY DECEPTIVE Business practices!!!

I hired Pet Door Concepts to install a through-​the-​wall, double-​flap, medium-​sized dog door in my new house. The installer arrived within the specified time window with the door and all of the equipment needed. He worked with me to find the best spot along the wall for the door, and the door turned out just the way I wanted it. There was a lot of dust left outside from all of the cutting through the stucco, but he did a pretty good job cleaning up inside and I was able to remove the remaining dust fairly easily after he left.
Our dogs have been using the new door for about a month and so far have had no problems. I keep one of the two flaps taped up when the weather is mild to make it easier to get through, and I placed small risers on each side to help the dogs get up and down more easily, since the door is slightly higher than normal due to the inside floor molding. The installer also left a wood plate that can slide into the door to prevent the dogs from using it when we need to keep them inside or outside, or when we’re away from home for an extended period. I would highly recommend Pet Door Concepts.

Don’t Hire this Guy!!! He charged me twice for 1 doggie door! I called him and left messages on his two phones and he ignored me. If it were my business I would have called the person back, apologized and corrected the problem. HE SUCKS!!!