NTB-National Tire & Battery

Recently took my 2.5 year old Honda Pilot in to have tires rotated and have the vehicle aligned. Only went here because this work was covered by warranty (purchased the tires in VA at a Merchant’s Tire & Auto). The work was completed, HOWEVER…
1. They ruined my battery. Fortunately, they did make it right and installed a new battery at no charge. Unfortunately, they told me my battery was bad and when I questioned them, I was told that there was no way they could ruin a battery.
2. As a mechanic was walking out to my vehicle there was a screaming match between him and another man I could not see. It could have been worse. At least they weren’t cussing at each other.
3. It took them an hour to change the battery.
4. They told me my front brakes were dangerous. Needed new brake pads AND new rotors. Just had the vehicle at the Honda dealership for a different issue and the rotors need turned and it needs new brake pads but the work could wait until the next oil change. Honda’s quote was half NTB’s quote.
Bottom line, I will not be returning to this NTB. If you do choose to go there, beware of any services they suggest and by all means DO YOUR HOMEWORK BEFORE HAND!

Place is overpriced. Went here on a whim and should’ve read the reviews. Customer service was meh. One employee came in asking where my keys were and the other responded that he didn’t have it and to go look for it. Took awhile for them to find my keys and the extra wait time was unnecessary. Will not be coming back.

The past two times I have been there they have «found» something wrong with my car and say it will cost $ 400 plus. This last time they were the ones to mess it up and they are making us pay for it.

Flat tire because of huge nail. Thomas got ng me right in and on my in no time. Clan place. Good prices. More calm than discount. Highly recommend

Awful customer service, and guaranteed if you have nice wheels they will scratch them at this location. I will never go back to NTB for new tires. Never, never, never!!!

Overall pretty good — one of the counter guys needs some customer service training.

Horrible service they will strip your drain plug using an impact and then say they didnt do it and argue that its your fault and try not to pay for a new $ 8 drain plug. Do not use NTB they are worse than walmart.

I think you get great service, good prices, and they can almost always get you in any time you pop by. They offer more than just tires and batteries, too. Oh, and FREE WI-​FI.

So I got here at about 230 to check my tires so I can make sure my car is on point for my trip to Austin. The service guy checked my car and I had two tires that needed to be replaced it close to it. He wrote up a ticket and said it would be a hour and a half wait. Since I had things to to I told him I’d come right back in a hr. When I got back they check me in. The guy took my keys. A new guy by the way. He didn’t know how to start the car 2009 Toyota Camry nothing fancy. He came to ask me if there is some special way to turn on the car. Um put the key in the ignition and turn. I walked out to my car opened the passenger door stuck the key in the ignition and turned. To his surprise it started. I was a little concerned since my car is not a hoopte or anything. Anyhow now he drives my car on to the back to get worked on. Then the guy comes out to ask which tires are being replaced. So I guess it was not noted on my slip. Not impressed.

Normally I avoid all NTB’s, Discount Tires or any large chain tire operation because of the price and the constant wait. My grandfather suggest we go here because I was having so much trouble with tires constantly blowing out and alignment issues from getting towed a few weeks back.
I was very apprehensive to come here especially when 4 tires (w/​warranty) and a 3 year tire rotation/​alignment check came out to be a little over $ 800. They told us to wait to pay until they checked out what was going on under the car. Once lifted they found that the control arm had been bent due to an inexperienced (a.k.a. someone who should not be doing that line of work) tow truck driver hooked my car up wrong, wrapped a chain around my control arm on the front passenger side, and bent it all to hell. (see T & T motors review)
While I had a mild panic attack the wonderful wonderful fantastic service man named Fred called some salvage yards and did all he could to make it a little less stressful of an ordeal. He found that Beltway Used Parts had a part and it could be ready very soon. I came back with the part and the men got on it immediately.
Price wise, its not the cheapest by far but when it comes to customer service and hard work. I strongly suggest this place. My car was in and out in one day with 4 new tires, a new control arm w/​ball joint and an alignment. That’s some handy hands right there.

Extremley unprofessional. The people that work there look and act as if they just got out of High School and seem to know nothing about cars. I had my mothers car brought in that needed a front end allignment and the back tire replaced. They fixed the wrong tire and ended up forgetting to do the front end allignment. Ended up having to go to corporate b/​c they wanted to charge my parents for having the wrong tire fixed. It was un-​acceptable. I had brought my car in just recently in hopes that their staff and management had changed, i was wrong. I needed my tires rotated b/​c it was shaking. They found it was my left front axel and wanted to charge me $ 528 to fix it. I declined and went to a second National Tire and Battery in Hutto, Tx to get a second opinion. Asked the manager to make sure my tires were rotated and to see if in fact it was my axel that was broken. Manager came back and informed me that my tires were not rotated and that it in fact was my axel that was broken. The manager at the Hutto location only charged me $ 200 to have it replaced. I was furious an b/​c the Atascocita location wanted to charge me and outrageous fee. It’s sad to think that they charge people an outrageous fee and get away with it, when the other locations charge way differently. I highly reccomend you to go else where, this location is not worth your time and money. Your car will not be the same after you take it there. The other locations are great, just not the ATASCOCITA LOCATION.