Jenn By Design

I had the WORST experience with Jenn by Design. DO NOT use jenn for your wedding!!! I’m getting married on a holiday and it was very difficult for me to find someone willing to come to my location for hair and makeup on the day of my wedding. I thought jenn would be great because she had great reviews, she was affordable, she assured me she would be there to help me, and her work looked great from her website. THE DAY OF my bridal portraits she EMAILS me to let me know that she cant make it. How unprofessional? The LEAST she could have done was call me! She assured me this would not happen again so I gave her another chance. THE DAY OF my trial day that I had set up she CANCELED AGAIN! Seriously?!? Then when I messaged her to see what was going on because she was not showing up at the scheduled time she did not respond! I can’t believe someone would do this to a bride. Now it’s almost a month before my wedding and I have no one for hair and makeup. But I will DEFINITELY not waste my money on jenn!

Jenn did my hair for my wedding. I had earlier written a review on her because she did a good job on my wedding hair. I would now like to review her as a hairdresser. Last week I had a hair appt with Jenn. The morning of my appointment Jenn contacted me saying she was sick and requesting we move my appointment. I had some flexibility in my schedule so I said ok and we rescheduled for the next day. The following morning she said she was still sick and again asked if we could move the appt. While frustrated, I again moved the appt to a few days later but made a point to say that I really needed my hair cut and highlighted for a wedding I was attending that weekend. Jenn assured me that I wouldn’t have a problem. The morning of my 3^rd appointment, Jenn sent me a text saying her puppy had gotten sick and she had a mess to clean up and asked if we could push the appointment back. When I asked how far back, I didn’t get an answer. Several text messages, 1 phone call where I left a voicemail, and almost 2 hours later, I got angry and called someone else. I never heard back from her at all. Not that day or the next.
Jenn was extremely unprofessional, sloppy, and inconsiderate. I would never go back to her and I would never recommend her to anyone, EVER. If you can’t keep a clients appointment after rescheduling 3 times, then you obviously don’t care enough about your business to run it. Don’t waste your time or your money on this woman.

Jenn recently did in-​home hair and make-​up for my best friend’s wedding party and I can’t say enough about how cool under fire she was! As the day approached everyone decided they wanted hair and make-​up at the last minute and Jenn ended up having 4 hours to do hair and make-​up for 9 people (9 hair and 4 – 5 make-​ups)! Jenn arrived, got straight to work, and never seemed stressed or frustrated by our last minute additions. In fact, she kept us calm! She was easy going and creative and did a terrific job on our group, who ranged from the 80 year old grandmother of the bride (who had never had her make-​up done before), to a very demanding bridal party (including a very finicky Maid of Honor, if I do say so myself!). Jenn was just awesome and I’d recommend her to anyone looking for a fun addition to their wedding day festivities!