Firestone Complete Auto Care

Don’t bother making an appointment. I made an appointment for an oil change and the man working was obviously flustered when I walked in. After waiting in line for 20 minutes I explained that I had made an appointment for an oil change. The man took my key and told me that he would get my car to me ask quickly as possible. 2 hours later I am sitting in the waiting area with all of the same people that were here when I got here. I’m pretty patient but what’s the point in making an appointment? And why not just tell me straight up there’s a long wait?

they’re good at lying, i went in there for a flat tire and they were charging me for a new tire, saying they could not fix a simple problem, they thought i was going to pay around $ 120 for that shit and wait over an hour, nah they’re a bunch of thieves, i went to Olivares Tire Shop instead, which is about 5 minutes away from this shit stand, i didn’t wait more than 10 minutes and they charged me $ 8 i kid you not, for a little patch up, i had to give them a tip because they were such good, honest people not like these assholes who work at firestone, who just wanna bend you over and fuck you in the ass

Minimum wait time: never less than a 2.5 hour wait. (Even for just an oil change)
If you want friendly service this is the place to come. ALTHOUGH, Just because the employees aren’t rude does not justify unrealistic wait times and incomplete servicing.
If you want to waste your day waiting for your car to be serviced you may gather dust while trying.
I have had the misfortune of coming here three times. First two times were early in the morning but without an appointment.
Don’t bother making an appointment, they won’t prioritize your service anyways.
Nice employees, subpar service and soul crushing wait times.

I recently took my car into this location. My brakes were squealing occasionally and I wanted to get them checked out. The last time I went to this Firestone location (about a year ago or so) I had neglected my brakes, they were grinding. It cost me about $ 500 in parts and labor. So imagine my surprise when at the first sign of squeaking, I took it in last week and they still quoted me a $ 500 price. How is it that completely devastated brakes cost the same as carefully maintained ones? I turned it down and got two more free estimates from large brake service chains. Both locations said the same thing: nothing was wrong with my brakes — my pads and rotors were in good shape. I considered doing one more estimate, but there’s no need to beat a dead horse. I no longer trust Firestone and I am disgusted with the amount of «suggestions» they piled on. I do not consider my experience at Firestone an ethical one and will not be doing business with the company again.

The best Firestone shop around. Richie and his guys are friendly and always willing to help. I definitely recommend this place to anyone looking for a vehicle repair shop.

If you want your car to be serviced in a timely manner, do NOT bring it to this place.
I dropped my car for a simple oil change. The car has less than 10K miles, so there was nothing else to do other than change the oil. I dropped the car off at 11:00 am on a Saturday. They said it would take a few hours, and they would call me. No call… I call an hour or so before they close, and the girl who answered the phone had no idea about anything. I tried back a little later. They had to keep my car overnight. They promised that I would be the first one they did the next morning. I waited until 11:00 the next day. Still no call, so I called them. They still hadn’t even started it!
It took over 24 hours for a simple oil change. I don’t even want to think how long it would take if I needed actual work done or new tires.

I went to a different Firestone Complete Auto Care location (Kirby/​West U) and had a really bad experience with them while getting my oil changed. That location lied to me about the condition of one of my tires and suggested a litany of services that I didn’t believe I needed – including an alignment because my car was «completely out of alignment». I wrote a complaint to the Bridgestone/​Firestone corporate offices and I was later contacted by the regional manager in Houston. I agreed to let him and a Firestone team at another location (this one near Wilson Rd. off of Sam Houston Pkwy) inspect my vehicle due to the complaints I had made against the other location. This location (9715 N. Sam Houston Pkwy East) apparently opened about a year ago. It is fairly convenient to my home, the center has plenty of service bays, the inside waiting area is nice and comfortable. The staff, including the store manager, Richie Spottswood and the regional manager who met me there to oversee the inspection, Daniel Lindsey, were incredibly courteous.
They carefully inspected my vehicle and agreed that some of the recommendations suggested from the Kirby location were excessive and that my tire definitely never had a chunk of metal in it (read my other review for more details). Anyway, as diplomatic as they should have been to protect the Firestone brand, they were still very apologetic about my experience with the other location. They even offered to perform an alignment on my car right on the spot for my time and trouble incurred.
I thought that they handled the situation very well. Even though I had sworn off the Kirby/​West U location (it’s right across the street from my job), I will definitely consider having the location near my home as my go-​to shop for future work on my vehicle. All suggested services were thoroughly explained to me as being preventative type services to ensure that my car continue to run as well as it does. Daniel (regional mgr) even showed me what services I should consider prioritizing over others. But in all, they were just preventative services that would be considered an investment for my car. I am very satisfied by the way things were handled by the new location and the higher ups.