Carol’s Lighting & Fan Shop

Just Wanted to thank entire Carols Crew. Humble and The Woodlands. For providing our customers with a quality product and customer service beyond reproach…
Enjoy a few features from past projects
Montgomery Electric
Bryan Pullara

Great Customer Service, Alan Kershaw, and Fernando made are visit great .They carry different top quality items, I’ve been so happy in the pass and now that am having my home build, they are just so helpful and friendly. They make you feel welcome always.

Let me first start off by saying, I have never written a review or found it necessary to do so until I came to this business. My husband and I walked into the showroom which was beautiful and purchased a 2,000 fan (300.00 install fee). The salesperson stated the service department would contact us to set up the appointment within the week. No one called, so I did 5 days later. They were very surprised no one had contacted me. I was ok with that and I was told I would receive a call back from the service department to set up a time, which she never called back confirming a time. Long story short, we finally set up a time in which I took off work. I received a message from the service dept, about 30 minutes before he is to be here for the install, stating the installer will be late, he has a sick kid. Well, my husband called her back and said, that wont work because we both took the day off of work to be here and I also have a sick kid. The service department assures us someone will be out here to install the fan at 10:30 am. 10 minutes later Miguel, the electrician calls back and says he is stuck in bad weather and cant be here, but later this afternoon. So which story is it? Bad weather or sick kid. So we call the manager, and what does he say, «Well, he doesn’t work for us, he is contracted.» um… Really? And no apology? Seriously? What bad business practice. We are requesting a refund. DO NOT WASTE YOUR TIME!!! This place is horrible.

Great prices but terrible service if you’re under 50 years old.
I’m working on some home improvements, and I really want a snazzy chandelier for my dining room. I did some price comparisons online, and Carol’s really does have better prices than the places in the city. I went in to check it out. The sales people ignored me for a LONG time the. Practically chased me out and implied that I would find something in the «outlet center» which is really just an dirty warehouse full of scratch and dents and dated pitiful lighting.
I was ready to spend some money, but not if they’re going to treat me like that.

So, hub and I have been looking for certain light fixtures for the house and have either found nothing we like OR have found what we like and it was over 500 bucks. Yikes! We’re not made of cash, so we have been looking for a while. Well, we are looking no more. Carol’s Lighting Outlet has everything we wanted, and we snagged it.
You know the really nice three lamp fixtrues that go over your bar? We found one for 90% off retail. It was under 50 dollars. Really. It is not scratch and dent. It’s just fine. Yay! We did buy another fixture that looks like an industrial lamp that was scratch and dent, but seeing as how I’m handy, I can get that thing looking like it was an old lamp from yesteryear with some wear and tear on it. We got several other fixtures, 7 items in all for $ 110. Yep. Seven lighting fixtures for that cash. YAY!
So, what’s the deal? Did these fall off the back of a truck? Were they smuggled across the border in a mule cart? No. They’re close outs and overstocks from the manufacturer. Carol’s bought them at distressed prices and are bringing them to you for a song. The Outlet center is located kitty corner to the main store, kind of in back and to the side. It’s marked clearly.
It’s not open every day, so you may want to give Carol’s a call before you head over. Speaking to the very nice guys inside, they said that they were going to have the outlet open on a quarterly basis and have specials that kind of go with the time of year. Good idea.
The Outlet center is no frills. It’s a warehouse with shelves and stuff lined up on the shelves. Some large chandeliers are still in boxes (and really cheap). You may have to look around to find two of a thing. You may have to search a while to find what you want. It’s kind of dusty too, so be prepared to get a tiny bit dirty if you root around amongst the boxes.
This is a great shop for people who have a lot of rennovation they want to do and not a lot of cash. I will be back, since I forgot about one fixture in our master bath. Oh well.