A Better Appliance Repair

This place is a absolute disaster. I called October 4^th to get someone to come look at my stove. Two burners were out and the oven was not working. Took 2 different techs and about a month and a half of my wife missing work EVERY THURSDAY so they could come work on it. Most of the time with them not showing up and having some excuse why they didn’t show up JUST to get the oven working. For all my inconvenience’s he said he would fix the burners and replace one of the burner caps for free … Called Thursday to find out what the status was didn’t even get a call back, called today and the part is on «back order» Paid $ 1200 and still have two burners out. I have given up and will never ever ever ever use this company again Please don’t waste your money with this company

We called this company back in March of 2015, to repair a front load washer. They have to order the part, it will cost $ 600. They want $ 300. Deposit. The guy says, «tell your wife she will, have her washer fixed, by the end of next week. (This is about 10 days.). We call, they say, one part is here, but the other is back ordered. It will be here next Thursday, when we get a shipment. We give them time. Two more weeks, still no part. By June, I send certified letter, I want my deposit back, less the service call. 3 weeks ago they said, «Mr. Young, I’m am so sorry, I was out of town. The check will be in the mail Friday.» To this day, no ck!!!

Update to the Kenmore Elite refrigerator saga: We decided that it was worth a $ 99 service call to have Sears come and officially diagnose the problem. I also went online to «Just Answer» and paid $ 45 for an appliance repair expert to give a diagnosis. He said «It’s definitely a freon leak somewhere», which made sense.
Sears came and immediately diagnosed (with a sniffer) a freon leak in the line near the «just replaced for the 4^th time» drier. That drier was replaced by the A-​Better owner, Charles. Also, the two Sears techs here told us that the compressor we had was the ORIGINAL… not a new one! They said it had the original factory welds. WOW… and we paid A-​Better almost $ 800 for a new compressor?!
Sears also found a second leak and both leaks were due to bad/​sloppy welds from the last drier installation! And these were done by Charles, the owner. We have the weld areas they cut out and it’s obvious how they could leak… VERY sloppy work.
These Sears techs were must amazing in that they spent 4 hours fixing our refrigerator AND managed to get the work under the 5 year sealed system warranty! They really felt bad they we had been «taken» by A-​Better Appliance Repair.
The moral of this story is: Hire the professionals, even though they are more expensive… it will save you a lot of money and heartache in the long run. And, we can’t say enough good things about Sears Appliance Repair service and the technicians that have given us our refrigerator back. Yes, it now WORKS!

I had 2 refrigerators that needed to be fixed (1 newer Samsung model where the ice dispenser was not working and an older Hotpoint model that overheated and shutdown but started working again) and called this place on May 13^th. The owner was initially on time and very pleasant to speak with diagnosed the board in both fridges need to be replaced (which I am still doubtful is the problem). He said he would give me a deal at $ 550 to fix both. He had the part for the Hotpoint fridge and had to order the part for the Samsung which would take 3 – 5 business days so I agreed to let him do the job and paid him $ 250 for the first one. At that time I told him we were going to have a party on May 24^th and would like the frige working and he reassured me the fridge would be fixed by then. A couple of days later I received a call from the owner indicating there was a manufacture back order on the Samsung part and it would take 7 – 10 business days (which technically would then still arrive a few days before our party) and at that point also reassured me he would have it done for me in time for our party and would update me as soon as he got the part.
To keep this short, my fridge did not get fixed in time for the party. I had to call 10 times for an update on when my fridge would be fixed. I knew they had to order the part and didn’t want them to be at loss if I decided to find someone else so tolerated the delay. The owner finally called me back and basically gave me the run around for the delay and was going to send someone today (24 days later) to get it fixed. Additionally, he offered to take $ 25 off the job for my frustration and inconvenience. I was terribly offended that all my time and frustration was only worth $ 25!!! So his son finally showed up today to fix the fridge but GUESS WHAT??? They had ordered the wrong part!!! The owner offered to reorder the part and absorb the expedited shipping fees and have it fixed for me in 2 days. I was already fooled once and thanked him and asked him to cancel the job at that point because I quite frankly don’t have time for such unprofessionalism and poor customer service. If you are looking for reliable and professional service — chances are you will not receive it here.