Coop’s Carpet Care & Restoration

This review is similar to the one posted by someone else 6 months ago. It’s obvious they are running a scam business. The owner of this company does not fix problems. He is extremely argumentative, rude, and condescending when you call attempting to explain a problem, essentially talking over you and talking so much that you give up. I asked him several times to stop talking so I could better explain it. Nope. He kept picking apart my words. His job is to help me. He works in customer service. All he wants to do, however, is argue. Could not shut his mouth for 30 seconds to just listen. He said we had 72 hours to report a problem. That’s interesting because that’s the first I’m hearing about that timeline – today, a week later. We went out of town for the holidays, expecting the smell to have gotten better, but it’s still terrible. The two guys that came to do the service looked about 12, and obviously did a poor job because our bedroom now smells of wet dog. I believe they put too much water into the carpets, which is why the top of the carpet was dry 12 hours later, but not the bottom. He said it should have all
been dry in 4 – 6 hours. That didn’t happen. It didn’t used to smell of wet dog. When I told him that, his response was ‘We didn’t bring a wet dog to your house.’ Duh, dude. I didn’t think you did. I think you sent inexperienced teenagers over here, they did a lousy job of cleaning the carpets, got them too wet, and they didn’t dry properly. We paid extra to remove any pet odors, and now we have no urine smell (great) but we can barely stand to be in the room due to the ‘wet dog’ smell. A week later still as bad as right after they ‘cleaned’ it. I am giving up and going to have it re-​cleaned by someone else. DO NOT USE THIS COMPANY.

Terrible service. These guys showed up and immediately began trying to upsell. They promised 3 rooms for $ 75 and it jumped to $ 180 because they said we had pet stains. After I said my dog has never had an accident in the house, the guy said it looked like just a sprinkling from when he got excited. (My dog has never had this problem, by the way.) So the price more than doubles to clean up a small sprinkling of dog urine?
After 20 minutes of work (max) they left my carpet wet… not clean. Just wet. Zero difference. They also put my expensive couch back on top of wet carpet. When I called them back about that they assured me that area was «dry cleaned.» I’m nearly 8 months pregnant and was desperately trying to move the couch so it wouldn’t mold and ruin. Great service! The owner of this company should be embarrassed.