Stopped in to see about upgrading iPhone. About as pleasant as going to the DMV. Guy at counter did not want to answer questions. No new iPhones in stock. Verizon should close this store. Or fire everyone. .. and staff with Apple people!
Christy A.
Place rating: 1 Albany, NY
Avoid this store, whatever you do. If I could give it zero stars, I would. I recently called in an order for a new phone. I had some issues, so I returned to phone to the store. The store help and manager told me they could help, but would charge me a fee. So, I called Verizon’s corp number back, and they set me up. They said I need to return the phones to the store and then I would get te new phones. So, I returned the phones to the store, and the same store help actually saw an opportunity to screwed us over. They cancelled all services provided over the phone when they returned the phones, and told me the order never processed through over the phone, but they could help. Well, in fact, they cancelled a really great promotional plan I had received over the phone that could not be recreated. And, the wait time for my new phone is now weeks longer. This store ruined Verizon for me. I suggest everyone avoids this place because they are incompetent and just in it for their own numbers. Not cool.