My G&L Legacy came in yesterday… The guitar is flawless, everything I wanted/expected to get… and more. Such a glorious beast… hehe…can’t wait to play it with the band. Factory set up is spot on, don’t need to change/touch a thing. Anyhow, no issues there at all. I custom ordered everything through Adirondack early Dec and the process and transaction went great. Instead of getting the guitar shipped to Adirondack on the east coast and then back to me on the west coast, I requested that the guitar ship directly to me and this is what happened. I contacted Adirondack early Jan for status and inquired about a change. It was too late to change the order but said they were waiting on a finish date from G&L. I never got the finish date from Adirondack but I wasn’t persistent either. Fast forward to yesterday, the guitar shows up without warning. This ain’t a big deal for me since I work from home, but I can see how this could be an issue for some. As of today, I still haven’t received anything from Adirondack. They might not even know the guitar is finished… heheh…let alone shipped. I can say they are a little slow with email and they don’t have their«status updates» in order. I admit I could have bugged them more myself but I don’t feel that I should have to do so. Overall I’m satisfied but things could have been done better.
Ryan M.
Place rating: 4 Hoboken, NJ
4 stars only because my experience with them was limited to a single purchase on their website; however, in that capacity they killed it. Put simply, I was playing my new guitar within 24HOURS of placing the order. I’m in Philadelphia, they’re outside Albany, so obviously I had a geographical advantage however I had a FedEx email notification within 3 hours(I placed the order late in the day too) and when I woke up, it read that my guitar was out for delivery. Also, as a lefty(it’s a curse), they were the ONLY retailer on the planet I could find that had the model I wanted in stock. Every dealer I spoke to said that Martin was WAY behind in production(Little Martin LXME) and shipping times were hovering around 5 – 6 months. To go from almost no hope to guitar in hand overnight!!! Bliss. And it was FREESHIPPING to boot.