Pep Boys

First of all… if anyone understands the psychology of reviews and a company like Unilocal… then most people tend to leave bad experiences vs good experiences. Having your car fixed tends to be an anxious experience. It most always leads to spending money so a lot of auto repair businesses have it tough in this review driven world. Mark Hill (one of the lead mechanics here) is the most trustworthy guy ever. I only bring my vehicles when he’s there. Most big businesses have lots of employees. Not every employee is going to be happy go lucky and 100% ethical. Mark is extremely honest, polite, patient, and very intelligent when it comes to cars. If you find yourself in this store and Mark is working… you should ask for him. He is one in a million and I will always refer to him for his knowledge and expertise.

After my last review of pep boys I will say that they stepped up to the plate by refunding me for the cost of my cars skirt. I am still extremely hesitant about going back to this location for any work that may need to be done to me car.

Totally unprofessional and they lie. My headlight bulb blew with the cold weather. Asked if we bought the bulb before purchasing if they could put it in. We were told they could. So we bought the twenty dollar bulbs only to be told it would be a two hour wait just for them to put bulbs in if not longer because they were so «busy.»
Wind up having to then drive an hour home in a snow storm with no working headlights.
Lied to make a sale, last time I’ll be using pep boys. And was totally rude on top of it as if I were some inconvenience.

Such a bad experience. Zane, the auto manager (so he says) was so shady. Lied to my face about a bill and what was repaired (did unnecessary repair and then had to have the REAL problem fixed elsewhere) and when I called him on it, CONT his charade of lying, even though by this point he just seemed ridiculous. Nevertheless, I thought I’d give them one more try, hoping that was a random act (maybe I’m the stupid one). I Replaced two 17″ average tires… with discount and coupon: $ 350. WHAT? So, starts me search for another garage. :(.

When I first moved to this town, this store was the only auto parts place in town. Now they’ve got competition. But the same old problems remain, and I haven’t forgotten the years of being treated poorly. First — only go there if you can buy something and walk out with it. Do NOT EVER let them touch your car. Even walking out with something may be hard, because the store is poorly stocked. They send out these great sales flyers, but they rarely have what’s advertised. I only go there as an absolute last resort.

OK, so I was happy with service and even happier when informed of 70.00 rebate. Yahoo!!! NOT
Rebate is a prepaid VISA card with restrictions one of which is the fact that card MUST be used at a Pep Boys store? Really?
No one mentioned this little oops. Always feel like I’m getting scammed at Pep Boys which I probably am. Piss poor attitudes with all counter folks. Always feel like they’re the customer and I’m the service person. Girls a register same garbage. Guess the so called rebate was the icing on the cake The straw that broke the camels back. Always feel like I’m dealing with a shady bunch. The sales person made no mention of the fact that rebate has to be used in Pep Boys. I’ve been to that store 5 times in 12 years and always for tires. Now I’m getting a 70.00 pre-​paid Visa with restrictions and exp date.

I have a love hate relationship with Pep Boys. I love them when they have what I need and I hate them when for some reason they don’t. It really seems to be a fifty fifty shot you have to at this location. I went in to get something for my Chevy and of course they had it. I went in to get something for my Jeep thinking it’s a Jeep I see tons of Jeeps on the road. Well yeah there are tons of Jeeps on the road which I why they were all out of stock on what I needed.
This location being on Route 9 I do understand they are in a prime location to go through stock pretty quickly but it does stink when they don’t have what you need. About the store though I’ve never had any problems with employees. If you are comfortable working on your car you have probably been to one of these before and you know what they are all about. This location is not bad and is usually fairly clean and organized as well. Just keep in mind it’s location hurts you as far as whether or not they may have stock in that part you are looking for.

Would love to see the store section a little more organized. The service department is ok. The people can be helpful. Only problem is you have to wait 2 hours to get your 10 minute oil change. It just takes too long to get your car in there so I stopped using them for oil changes. I recently had a problem with a battery I purchased from them that they installed. When I called, they told me it was about a 45 minute wait. I needed to get it checked so I waited. 2 and a half hours! That’s just to get the car in there. Then they had to run electrical diagnostics to see if it really was the battery. That took about another hour or so. They couldn’t find any problems with the car, so they replaced the battery. They didn’t give me a hard time about it. It as still under warranty so I only had to pay for the installation. Fair enough, but waiting in this place can make you get old fast!