Howard Park Drive-In Cleaners

I am so Unbelievably Upset with this place! They would get No Stars if I could!
I came here because my regular dry cleaners has there seamstress out on sick leave.
So I went in this Train wreck of a business 2 weeks ago as a new client.
I gave them my sons Boy Scout Shirt and asked that it be Cleaned and 4 new patches be sewn on the shirt.
I Specifically Stated I Need The Old Patch and it is Very Important that I get Back the patch you are taking off to replace the new one. Please Dont loose it my son needs it!
He stated they have Never Lost Anything and a note was made on the ticket. «Don’t Worry»
I must have repeated myself 5 times.
The Asian gentleman who is Also the owner was very nice and went on about how great their Italian seamstress was. Blah blah blah.
A few days later I went back,
Met the seamstress and gave her 2 Cashmere scarfs to sew together.
She was not keen on doing it (not clear why she would question me) but I told her it is what I wanted no matter the condition I brought them in.
NOW, I go 2 days ago to pick up my Belongs and they can’t find the Patch! And, there was No Note on the Ticket stating to keep the patch!
Then I look at the shirt and it’s not Even Dry cleaned either! It smells under the arms and still has the same stains on it! The Asian guy says Nothing to fix the Problem. Him and the Seamstress look around for the patch mumbling something or other. Then when we talk about the shirt not even being cleaned he goes in the back to talk to some guy who says «I don’t remember cleaning it» WHAT?! Isn’t this a dry cleaners?
The Asian guy Then has the Nerve to say «Well you can bring the shirt back to clean after your son wears it» WHAT? Why would I trust you now!
Then to add Insult to Injury he charged me for the shirt.
*I Still Have Not gotten a Phone call that they found or are still looking for my Patch. And I can Not get a New one!
I think they are incredibly Dishonest and total Flakes!
AVOID THIS PLACE AT ALL COSTS!

This place is right next to my house so I had to give them a try. They are very friendly and the cloths came out clean but their prices are quite high. I will use them again for emergency situations but will search for a cheaper alternative.

Rip-​off. I brought something here to be dry-​cleaned and when I picked it up I noticed there were still stains on it. When I brought it back in I was told that they didn’t even clean it because the person at the counter misunderstood me and thought I only wanted it ironed. When I picked it up the second time after being «cleaned» there were more stains on it to begin with, and none of them were from me! I tried to wash the garment myself but by now the stains were set-​in so they’re impossible to remove. On top of that if you want something hemmed or a coat cleaned their prices are ridiculously expensive in comparison to other cleaners in Queens. Never returning.

I’ve been coming to this dry cleaners for years and there are a lot of reasons why. They have a wonderful tailor who has years of experience and it shows. They make sure to follow my instructions on starch levels for different shirts (based on material). Once, they let me know that they had replaced a button on a shirt that had fallen off. I hadn’t even noticed it but that’s the attention to detail I really appreciate. Just a few reasons why I’ll keep coming back!